Customer Relationship Management

PeopleSoft Applications Update - 55 Features, 2 New Links, and You!

To state the obvious, one of the great things about continuous delivery is that there’s always new functionality coming out.  In the past, we had to wait years to announce the delivery of new features in a release.  Customers had to wait even longer to upgrade, adopt, and use the features.  Not anymore. What’s New? Just in the first 5 months of this year, we shipped 6 images, containing more than 55 new features.  Some of the most exciting include: Enhancements to our highest...

Tuesday, June 6, 2017 | Asset Lifecycle Management | Read More

CRM Services Operational Dashboards Deliver Actionable Service Insight

In order to deliver superior service to your customers, your contact center managers and agents need access to critical service information that is accurate up to the minute. You should be able to take the real-time pulse of your service operations with accurate CRM service data and take appropriate actions to deliver quality service to your customers. Based on PeopleTools’ latest Chart Object technology, the new Services Operational Dashboards are collections of pagelets...

Monday, February 13, 2012 | Customer Relationship Management | Read More

CRM 9.1 PIM Server Sync Alleviates Your Pain of Sharing Enterprise Data

By John Yun With mobile devices becoming a preferred method of accessing enterprise applications, sales professionals, HR recruiters, field service agents, and corporate managers in your organization require tools that allow them to do their work on-the-go without losing valuable data just because they are not in the office. Since Personal Information Management (PIM) applications such as Microsoft Outlook do not automatically synchronize with the enterprise CRM system, the...

Wednesday, September 7, 2011 | Customer Relationship Management | Read More

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