Tuesday Feb 15, 2011

Using My Oracle Support for Hardware Products

My colleagues in Services are running Best Practice Webinars on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patchsets.

The next sessions for patching are this Thursday, Feb 18th, at 9AM MT (U.S. Mountain Time) and 5PM MT.  If you miss these, don't worry, there's more being hosted through to the end of April 2011.  See below.

Log into MOS and see https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=SYSTEMDOC&id=1282218.1 for details.

Here's the blurb:

Our new seminar series titled "Using My Oracle Support for Hardware Products" covers a variety of topics focused on using My Oracle Support to service your hardware products. The seminar series includes five Advisor Webcast topics for customers using Solaris or Sun Hardware. The topics are repeated throughout the schedule. The schedule  runs from 8 February through 28 April.  To see the schedule and to register for a session, please review Advisor Webcasts: My Oracle Support - Best Practices for Hardware Customers

    \* Best practice on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patch sets
    \* Hardware Asset and Automated Service Request (ASR) Management
    \* Automatic Service Request from end to end
    \* Proactive Hardware Service Portal
    \* My Oracle Support - Hardware Service Request

Oracle support experts will be on hand to present these topics and answer questions about best practices in using My Oracle Support for servicing your supported hardware products.

Thursday Jun 25, 2009

Training for Solaris 10 Patching

Sun Learning Services are in the process of creating a number of patch related training lessons.

They've launched a blog, which contains the initial introductory videos.

Future lessons will be much more detailed, concentrating for example on Live Upgrade.   These lessons will be available on the Sun Open Learning Center (SOLC) website: https://learning.sun.com/solc/smartstart.

Friday May 08, 2009

How to analyze patch failures and other useful info

My colleague, Enda O'Connor, has published 3 more patching articles on Big Admin which I hope you will find useful:

I think the first article is particularly useful to help customers and support engineers understand what data to gather to enable analysis of a patching issue.  Even if you are not able to analysis the issue yourself, providing this data to Sun Support when you log a call will help speed up the issue analysis by Sun.

Thursday Jun 19, 2008

More info on patching using Live Upgrade

My colleague, Enda O'Connor, has written another useful article on Big Admin about patching using Live Upgrade, restrictions, and how-to use Live Upgrade to upgrade/patch from Solaris 8 or Solaris 9 to Solaris 10.  See Doc ID 1019995.1 on MOS.

BTW: Searching "Live Upgrade" under 'Search Knowledge Base' on MOS brings up some other good LU articles too.

About

This blog is to inform customers about patching best practice, feature enhancements, and key issues. The views expressed on this blog are my own and do not necessarily reflect the views of Oracle. The Documents contained within this site may include statements about Oracle's product development plans. Many factors can materially affect these plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material code, or functionality, and SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. THIS INFORMATION MAY NOT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES. ORACLE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THIS INFORMATION. ~~~~~~~~~~~~ Gerry Haskins, Director, Software Lifecycle Engineer

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