Tuesday Feb 15, 2011

Using My Oracle Support for Hardware Products

My colleagues in Services are running Best Practice Webinars on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patchsets.

The next sessions for patching are this Thursday, Feb 18th, at 9AM MT (U.S. Mountain Time) and 5PM MT.  If you miss these, don't worry, there's more being hosted through to the end of April 2011.  See below.

Log into MOS and see https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=SYSTEMDOC&id=1282218.1 for details.

Here's the blurb:

Our new seminar series titled "Using My Oracle Support for Hardware Products" covers a variety of topics focused on using My Oracle Support to service your hardware products. The seminar series includes five Advisor Webcast topics for customers using Solaris or Sun Hardware. The topics are repeated throughout the schedule. The schedule  runs from 8 February through 28 April.  To see the schedule and to register for a session, please review Advisor Webcasts: My Oracle Support - Best Practices for Hardware Customers

    \* Best practice on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patch sets
    \* Hardware Asset and Automated Service Request (ASR) Management
    \* Automatic Service Request from end to end
    \* Proactive Hardware Service Portal
    \* My Oracle Support - Hardware Service Request

Oracle support experts will be on hand to present these topics and answer questions about best practices in using My Oracle Support for servicing your supported hardware products.

Monday Jan 10, 2011

Searching for Oracle Sun patches in My Oracle Support (MOS)

My colleague, Mike Brown, has published this knowledge article which you may wish to bookmark, pointing to frequently accessed Oracle Solaris patch deliverables, including the Recommended patch clusters, quarterly Critical Patch Updates (CPUs), Solaris Update Patch Bundles, patch utilitiy patches, patchdiag.xref, the checksums file, and the LU Zones Starter Patch Bundle.

Also, here's a cut-and-paste of my response to some comments posted regarding finding Oracle Sun patches on My Oracle Support (MOS) which I hope you'll find useful.

To get the Solaris patch clusters and patch bundles, use the "Product or Family (Advanced Search)" option on the "Patches & Updates" tab. Select:

  • Product is Solaris Operating System
  • Release is Solaris 10 Operating System
  • select "Type" instead of "Platform" and Type is "Patchset"

...and it'll return all Solaris 10 patch clusters and patch bundles. This includes the Solaris OS Recommended Patch Clusters, the Solaris Update Patch Bundles, the Solaris OS Critical Patch Updates (CPUs), Live Upgrade (LU) Zones Patch Bundle, etc.

You can add further search filters, e.g. Platform is Oracle Solaris on SPARC (64-bit), to further refine the results.

Using "Platform" is useful to eliminate the double-entries for 32-bit and 64-bit. These dual returns are a pet peeve of mine and I'm continuing to work with the MOS team to get this "fixed" in a future release. They are an historical artifact from Oracle DB platform porting and are not relevant to the Solaris OS.

Note that the alternative option for "Type" is "Patch", which can be used to search for individual patches.

Please note that you can see all revisions of a patch by searching with the format 119254-% . The "-" (dash) is required in the current version of MOS.

You can also search for words included in the Patch Synopsis by using the Description field. For example:

  • Product is Solaris Operating System
  • Release is Solaris 10 Operating System
  • Type is Patch
  • Platform is Oracle Solaris on SPARC (64-bit)
  • Description contains patch utilities

In the example above, the Description option searches for the phrase "patch utilities" in the Synopsis line of patches. This returns the Solaris 10 SPARC patch utility patches.

Since the synopsis line of patches is free format, some guesswork is involved in searching using this method. For example "patch utility" returns nothing. "IP" returns more than just TCP/IP related patches.

Alternatively, you can use "Classification", which can be set to "Security" to return Security patches.

Click on the "Updated" column in the search returns to get these listed from earliest to latest or vice versa.

Firmware updates are also available from My Oracle Support.

  • Click on "Produce or Family (Advanced Search)".
  • Select the hardware product you are interested in.   For example, type "x6" and select, Product is Sun Blade X6440 Server 
    Module.
  • Select the Release(s) you are interested in, e.g. Release is X6440 SW 2.2.0
  • Click Search.

My understanding is that MOS currently limits search results to 100 entries in the current version and again I'm discussing "fixing" this with the MOS team in a later release.

Searches can be edited and saved for re-use at a later date.  MOS also remembers selections you've made in previous sessions which is a useful feature.

A "Classification" of "Other Recommended" rather logically will give other non-security recommended patches included in the Solaris OS Recommended Patch Cluster. (In MOS terminology, "Security" and "Other Recommended" together are equivalent of the old Sun "Recommended" term.) But if you want to know exactly what's in the Solaris OS Recommended Patch Cluster, it's easier to simply look at the patch  list in the Cluster README.

As discussed in the http://blogs.sun.com/patch/entry/solaris_10_recommended_patching_strategy which I published last week, we're really trying to encourage customers to move away from selecting unique patch combinations and to instead use the Solaris OS patch clusters and patch bundles as the core of your patching strategy.

But there is still occasionally the need to search for individual patches to address specific issues.

If you are looking for individual patches to address a specific CR, then use "Patch Name, Number, or Sun CR ID" search option instead of "Product or Family (Advanced Search)". For example, enter Sun CR ID 6927931 and patch 119254-78 is returned which is the patch in which the CR is fixed. A CR which was fixed a long time ago, e.g. 6486471, will return all patch revisions which contain the fix, so you can decide whether you want to take the latest patch revision which fixes it or the earliest.

As I say, I'm continuing to work with the MOS team to enhance the customer experience further, but I hope you find the above tips helpful.

A colleague in MOS has kindly forwarded a link to a tutorial on the PowerView feature in MOS which you may find useful.

Best Wishes,

Gerry.

About

This blog is to inform customers about patching best practice, feature enhancements, and key issues. The views expressed on this blog are my own and do not necessarily reflect the views of Oracle. The Documents contained within this site may include statements about Oracle's product development plans. Many factors can materially affect these plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material code, or functionality, and SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. THIS INFORMATION MAY NOT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES. ORACLE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THIS INFORMATION. ~~~~~~~~~~~~ Gerry Haskins, Director, Software Lifecycle Engineer

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