Wednesday Apr 18, 2012

Resolving stale links to SunSolve documentation on My Oracle Support

A couple of folks have posted comments on old blog entries complaining that they can't resolve links to old SunSolve content.

SunSolve was decommissioned as part of the integration into Oracle.  Documentation which is still relevant was migrated.  The URIs changed in the process.  So did the document IDs.

On the basis that it's better to teach a man how to fish than to just give him a fish, here's a tip on how to do find the current links to such migrated documentation.  At least, this is how I do it:

If you're looking to find the current URI for a document for which you have a stale URI such as http://sunsolve.sun.com/search/document.do?assetkey=1-79-250526.1-1 , simply search MOS using the "core" document number in the old SunSolve URI - for example "250526" in this example.  Enter this in the "Search Knowledge Base" search box. 

If the document is still relevant, MOS will usually return the corresponding new Document ID.  For example, in this case Document 1019995.1.  The top line of the document 1019995.1 states "Migrated ID: 250526".

I've updated the Doc IDs for a number of my old blog postings.  Apologies for the inconvenience caused.

Tuesday Feb 15, 2011

Using My Oracle Support for Hardware Products

My colleagues in Services are running Best Practice Webinars on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patchsets.

The next sessions for patching are this Thursday, Feb 18th, at 9AM MT (U.S. Mountain Time) and 5PM MT.  If you miss these, don't worry, there's more being hosted through to the end of April 2011.  See below.

Log into MOS and see https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=SYSTEMDOC&id=1282218.1 for details.

Here's the blurb:

Our new seminar series titled "Using My Oracle Support for Hardware Products" covers a variety of topics focused on using My Oracle Support to service your hardware products. The seminar series includes five Advisor Webcast topics for customers using Solaris or Sun Hardware. The topics are repeated throughout the schedule. The schedule  runs from 8 February through 28 April.  To see the schedule and to register for a session, please review Advisor Webcasts: My Oracle Support - Best Practices for Hardware Customers

    \* Best practice on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patch sets
    \* Hardware Asset and Automated Service Request (ASR) Management
    \* Automatic Service Request from end to end
    \* Proactive Hardware Service Portal
    \* My Oracle Support - Hardware Service Request

Oracle support experts will be on hand to present these topics and answer questions about best practices in using My Oracle Support for servicing your supported hardware products.

Thursday Aug 05, 2010

Updated Customer Patching Presentation (and other stuff)

I've updated my Patching Presentation for customers, see http://blogs.sun.com/patch/entry/patch_presentation_for_customers

I hope you find it useful.

Also, I forgot to blog about an enhancement we made in March 2010 to the Solaris Update Patch Bundles.  The Solaris Update Patch Bundles now add a line to /etc/release when they are installed to make it easier to determine that they've been applied - i.e. that all pre-existing packages on the system have been patched up to the same software level as the corresponding Solaris Update.

On a related note, Oracle 11gR2 requires customers to have Solaris 10 10/08 (Update 6) installed.  From Version 11.2.0.3 it will accept the corresponding Solaris Update Patch Bundle as being sufficient to meet this requirement.  The modification of /etc/release by the Solaris Update Patch Bundle is partially to help support this.

Tuesday Jul 13, 2010

Solaris Critical Patch Updates (CPUs)

It's Oracle standard practice to release quarterly Critical Patch Updates (CPUs) containing security fixes.  These scheduled releases enable customers to plan maintenance windows.

Solaris now conforms to this practice and Solaris OS CPUs are now available.

The Solaris OS CPU is an archived snapshot of the Solaris OS Recommended Patch Cluster.

Please note that the Solaris OS bug fixing processes have not changed.  Security and other bugs continue to be fixed as soon as possible, patches containing such fixes for the Solaris OS will continue to be released as quickly as possible, and they will continue to be included in the Recommended Solaris OS Patch Clusters as soon as they become available. 

The Solaris OS CPU simply provides another, archived, patch collation option for customers.

See http://www.oracle.com/technetwork/topics/security/alerts-086861.html and in particular Document 1446032.1 on My Oracle Support (MOS), http://support.oracle.com, which includes CVE mappings for Oracle Sun products. 

Notes:

  1. The CPUs were created on July 6th and released on July 13th.
  2. Solaris 8 is in Vintage support so no patch clusters are updated for Solaris 8.  Instead, the above document lists Solaris 8 patches released in the last quarter which address Security issues.  A Solaris 8 Vintage support contract is needed to access some of them.
Update: CVE to patch mappings are now available for the Solaris CPU from July.  Please see http://blogs.sun.com/security/entry/cpu_july_2010

Tuesday Nov 17, 2009

New FREE online Patch Training Courses

I'm delighted to announce the availability of 10 new free online patch training modules.

This is the result of a lot of work from those nice people in Sun Learning Services, the Install Revenue Product Engineering (RPE, a.k.a. Sustaining) team, and my own folk.

The modules concentrate on using Live Upgrade for patching, as well as providing background on Deferred Activation Patching, Kernel patches, and other useful information.

You can access the modules as follows:

I think even experienced Sys Admins will find the modules useful in clarifying patching best practices and providing context and background information on the evolution of patching technology and best practices in Solaris 10.

If you don't like the online course format, or if you want a reference document to refer back to after taking the course, please see the attached .pdf.

Enjoy!

Best Wishes,

Gerry Haskins,
Director, Software Patch Services

Thursday Sep 03, 2009

Patch Forums now available for contract customers

Ever wanted to run something past a patching expert ? 

Want to pick the brains of your peers in other companies ?

Lobby to get a patching enhancement implemented ?

Debate what is an appropriate patching strategy and associated best practices ?

Ask other customers if they are seeing the same issues you are ?

Your wait is over.  There are new Patch Forums available to customers with support contracts on http://forums.sun.com.

If you haven't accessed the private contract customer forums on forums.sun.com before, I'm told there's a bit of a "secret-handshake" procedure you must follow for your initial login:

  • Go to https://identity.sun.com/amserver/UI/Login?org=self_registered_users&goto=http://sunsolve.sun.com/cwpGoto.do?target=home
  • Log in with your Sun Online Account (SOA) username/password as normal.
  • Click on "Edit Personal Information" in the menu on the top right of the screen and ensure that you have a "Screen Name" set.  If not, set one here.  This will be the name displayed when you post on forums.sun.com.
  • If you are not an Member Support Center (MSC) registered user, click on "Change Contract" in the menu on the top right of the screen and ensure you have one or more support contracts associated with your Sun Online Account (SOA).  If not, associate your support contract number(s) to your SOA.  For MSC registered users, contracts are automatically associated to your SOA.
  • Go back to http://sunsolve.sun.com/show.do?target=home and click on the "[ Access ]" link under the "Sun Community Forums" section.  This link is only visible if you have a support contract associated to your Sun Online Account.  Your initial access to the Patch Forum must be via this link.
  • Scroll down the page you are redirected to, you will now see a Forum called "Patches" in the "Private" section.
  • Click on "Patches" will bring you to the Patch Forum, http://forums.sun.com/category.jspa?categoryID=162
  • If you do not see the "Patches" link, please try and logout of forums.sun.com and then log back in, as sometimes there are issues with single sign on preventing you from seeing the correct links in the "Private" section.  (Alternatively, clear your cookies and follow the above steps.)

Please note that the above process need only be followed once, in order to register your "Screen Name" for access to the private contract customer forums on forums.sun.com

For all future access, you may go directly to the Patch Forums and login via the "Login" link on the top right of the screen to see the Patch Forum content.

Patches Forum

http://forums.sun.com/category.jspa?categoryID=162

You can use the "Let's talk patching!" Community Forum to discuss Patching Strategy and Best Practices with peers and Sun folk, including potential enhancements to improve your patching experience.  It is important to note that this is not an official Support channel.  To ensure optimal support, you must continue to raise Service Requests for specific patching issues through the normal support channels, although you may use the Patch Issues sub-forum to see if others have experienced similar issues and know of workarounds or available fixes.  As with other forums of this nature, Sun does not guarantee to answer all questions posted. We'd like your feedback on how you would like to see this forum evolve and keep the questions coming so we can better serve your patching needs!

There are two sub-forums available:

Patching Strategy, Best Practices, and Enhancements

http://forums.sun.com/forum.jspa?forumID=1029

Discussions on patching strategies, best practices, news, and potential enhancements to improve your patching experience.

Patch Issues

http://forums.sun.com/forum.jspa?forumID=1028

Please note that this is not an official Support channel. To ensure optimal support, you must continue to raise Service Requests for specific patching issues through the normal support channels, although you may use the Patch Issues sub-forum to see if others have experienced similar issues and know of workarounds or available fixes.

I hope you find these forums useful!

They are designed to facilitate dialogue between you and other customers and with Sun subject matter experts to help improve your patching experience.

Best Wishes,

Gerry Haskins
Director, Software Patch Services
About

This blog is to inform customers about patching best practice, feature enhancements, and key issues. The views expressed on this blog are my own and do not necessarily reflect the views of Oracle. The Documents contained within this site may include statements about Oracle's product development plans. Many factors can materially affect these plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material code, or functionality, and SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. THIS INFORMATION MAY NOT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES. ORACLE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THIS INFORMATION. ~~~~~~~~~~~~ Gerry Haskins, Director, Software Lifecycle Engineer

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