Tuesday Feb 15, 2011

Using My Oracle Support for Hardware Products

My colleagues in Services are running Best Practice Webinars on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patchsets.

The next sessions for patching are this Thursday, Feb 18th, at 9AM MT (U.S. Mountain Time) and 5PM MT.  If you miss these, don't worry, there's more being hosted through to the end of April 2011.  See below.

Log into MOS and see https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=SYSTEMDOC&id=1282218.1 for details.

Here's the blurb:

Our new seminar series titled "Using My Oracle Support for Hardware Products" covers a variety of topics focused on using My Oracle Support to service your hardware products. The seminar series includes five Advisor Webcast topics for customers using Solaris or Sun Hardware. The topics are repeated throughout the schedule. The schedule  runs from 8 February through 28 April.  To see the schedule and to register for a session, please review Advisor Webcasts: My Oracle Support - Best Practices for Hardware Customers

    \* Best practice on knowledge searching and how to find Firmware, Storage updates, and Oracle Solaris patch sets
    \* Hardware Asset and Automated Service Request (ASR) Management
    \* Automatic Service Request from end to end
    \* Proactive Hardware Service Portal
    \* My Oracle Support - Hardware Service Request

Oracle support experts will be on hand to present these topics and answer questions about best practices in using My Oracle Support for servicing your supported hardware products.

Wednesday Sep 10, 2008

Why it is now more important to keep your SPARC and x86 Firmware up to date

My colleague, Damien Farnham, from the Performance Regression Benchmarking team, has written an informative blog posting on why it is increasingly important to keep SPARC firmware up to date (similar to the importance of keeping x86/x64 firmware up to date).  A lot has changed since the humble OBP!

Please see Best Practise In Firmware Patching for the T1000/T2000/T5X20 platforms.

And he's now added an entry for x86 Firmware too.

See also the Firmware section on the Big Admin Patching Hub, especially the FAQ.

One area you may not be aware of is that upgrading Firmware can lead to significant performance improvements in certain circumstances.

Tuesday Jun 03, 2008

Firmware patching

It's important to consider Firmware patches when considering an appropriate patching strategy for your systems.

In this regard, there's a new Firmware patching tab on BigAdmin which you may find useful, http://www.sun.com/bigadmin/patches/firmware/

Firmware issues are notoriously difficult to diagnose, so keeping up to date with firmware patches is a good preventative measure.  Also, firmware patches also occasionally deliver support for new features, such as LDoms (on appropriate hardware).

Due to the nature of what they deliver, firmware 'patches' are not standard patches applicable using patchadd.  Users must follow the install instructions in the patch README.

About

This blog is to inform customers about patching best practice, feature enhancements, and key issues. The views expressed on this blog are my own and do not necessarily reflect the views of Oracle. The Documents contained within this site may include statements about Oracle's product development plans. Many factors can materially affect these plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material code, or functionality, and SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. THIS INFORMATION MAY NOT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES. ORACLE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THIS INFORMATION. ~~~~~~~~~~~~ Gerry Haskins, Director, Software Lifecycle Engineer

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