Thursday Jul 29, 2010

Oracle Sun patches now available from My Oracle Support (MOS)

As you may already know, Oracle Sun patches are now available from My Oracle Support (MOS).

We've uploaded over 30,000 6-2 digit PatchIDs to MOS, including all Solaris 8, 9, and 10 patches, SunCluster, and patches for over a thousand other products.  Any patch for these products which was available on SunSolve is now also available from MOS, making MOS your one stop support shop for all Oracle products.

My colleague David F. Campbell has also completed the upload of all patch and firmware update content to MOS from CDS (Content Delivery System, formerly the Sun DownLoad Center (SDLC)).

Any another colleague, Tom Murray, has completed the upload of StorageTek patch content natively to MOS too. Most StorageTek patches are in a mainframe patch format and are not applied using the Solaris 'patchadd' utility.  To host them on SunSolve after the StorageTek acquistion, we wrapped them in a 6-2 digit PatchID.  However, it doesn't make sense to wrap these StorageTek 6-2 digit PatchIDs in Oracle BugDB IDs which would be a second level of indirection.  Therefore, Tom has uploaded them in their native format to MOS.

Customers with an Oracle support contract can log into My Oracle Support.  The full functionality version is Flash based, https://support.oracle.com.   There is also a limited functionality html version, https://supporthtml.oracle.com .

Click on the "Patches & Updates" tab and you'll see that the Patch Search options have been expanded to "Patch Name, Number or Sun CR ID".  As it suggests, you can search by the 6-2 digit PatchID or a Sun CR (Change Request) number (i.e. 7 digit BugID).

Please note that you can see all revisions of a patch by searching with the format 119254-% .  The "-" (dash) is required in the current version of MOS.

To get the Solaris patch clusters and patch bundles, use the "Product or Family (Advanced Search)" option on the "Patches & Updates" tab. Select:

  • Product is Solaris Operating System
  • Release is Solaris 10 Operating System
  • Select "Type" instead of "Platform" and Type is "Patchset"

...and it'll return all Solaris 10 patch clusters and patch bundles. This includes the Solaris OS Recommended Patch Clusters, the Solaris Update Patch Bundles, the Solaris OS Critical Patch Updates (CPUs), Live Upgrade (LU) Zones Patch Bundle, etc.

You can add further search filters, e.g. Platform is Oracle Solaris on SPARC (64-bit), to further refine the results.

Using "Platform" is useful to eliminate the double-entries for 32-bit and 64-bit.  These dual returns are a pet peeve of mine and I'm continuing to work with the MOS team to get this "fixed" in a future release.  They are an historical artifact from Oracle DB platform porting and are not relevant to the Solaris OS.

Note that the alternative option for "Type" is "Patch", which can be used to search for individual patches.

For example:

  • Product is Solaris Operating System
  • Release is Solaris 10 Operating System
  • Type is Patch
  • Platform is Oracle Solaris on SPARC (64-bit)
  • Description contains patch utilities

In the example above, the Description option searches for the phrase "patch utilities" in the Synopsis line of patches. This returns the Solaris 10 SPARC patch utility patches.

Since the synopsis line of patches is free format, some guesswork is involved in searching using this method. For example "patch utility" returns nothing. "IP" returns more than just TCP/IP related patches. "firmware" returns any patch with the word "firmware" in its Synopsis.

Alternatively, you can use "Classification", which can be set to "Security" to return Security patches.

Click on the "Updated" column in the search returns to get these listed from earliest to latest or vice versa.

My understanding is that MOS currently limits search results to 100 entries in the current version and again I'm discussing "fixing" this with the MOS team in a later release.

Searches can be edited and saved for reuse at a later date.

A "Classification" of "Other Recommended" rather logically will give other non-security recommended patches included in the Solaris OS Recommended Patch Cluster. (In MOS terminology, "Security" and "Other Recommended" together are equivalent of the old Sun "Recommended" term.) But if you want to know exactly what's in the Solaris OS Recommended Patch Cluster, it's easier to simply look at the patch list in the Cluster README.

As discussed in the http://blogs.sun.com/patch/entry/solaris_10_recommended_patching_strategy which I published yesterday, we're really trying to encourage customers to move away from selecting unique patch combinations and to instead use the Solaris OS patch clusters and patch bundles as the core of your patching strategy.

If you are looking for individual patches to address a specific CR, then use "Patch Name, Number, or Sun CR ID" search option instead of "Product or Family (Advanced Search)". For example, enter Sun CR ID 6927931 and patch 119254-78 is returned which is the patch in which the CR is fixed. A CR which was fixed a long time ago, e.g. 6486471, will return all patch revisions which contain the fix, so you can decide whether you want to take the latest patch revision which fixes it or the earliest.

For firmware patches:

  • Go to the "Patches & Updates" tab
  • Click on "Produce or Family (Advanced Search)"
  • Select the hardware product in which you are interested.  For example, type "x6" and select, Product is Sun Blade X6440 Server Module.
  • Select the Release(s) you are interested in, e.g. Release is X6440 SW 2.2.0
  • Click Search.

As I say, I'm continuing to work with the MOS team to enhance the customer experience further, but I hope you find the above tips helpful.

 So which Oracle Sun patches are currently available from MOS ?:

  • Over 30,000 Oracle Sun 6-2 digit PatchIDs (i.e. of the format xxxxxx-xx) for over a thousand products and product versions.  This includes all Solaris 8, 9, and 10 patches, SunCluster patches, etc.
  • All the Oracle Sun Patch Clusters and Patch Bundles
  • All the patch and firmware update content previously hosted on CDS (Content Delivery System, formerly the Sun DownLoad Center (SDLC))
  • All StorageTek patches

What's not transitioned to MOS ?:

  • Really, really old patches, such as SunOS 1.x patches, Solaris 7 and older patches, etc.   These are utterly obsolete products so there's no point in propagating this crud forward.
  • Public patches available without a support contract, such as OpenOffice and StarOffice patches.  It is planned to support these in a future MOS release.  In the meantime, they can be downloaded from https://sspatch.oracle.com/showMe.do?page=public
  • Some patch metadata files such as the "Checksum" and "patchdiag.xref" files.  It is planned to support these in a future MOS release.  In the meantime, they can be downloaded from https://support.oracle.com/CSP/main/article=?cmd=show&type=NOT&id=1272947.1

Terminology: You say potato, I say potato, and Dan Quail says "potatoe"

There's an unfortunate patch terminology clash between Oracle and Sun patches which you need to be aware of:

  • The Sun term "obsolete" equates to the Oracle term "superseded" - i.e. a patch which is no longer the latest patch is a sequence.
  • The Sun term "withdrawn" equates to the Oracle term "obsolete" - i.e. a patch withdrawn from release due to problems with it.

Since the term "obsolete" is deeply embedded in SVR4 patching, e.g. the variable name SUNW_OBSOLETE in the pkginfo files, it is not possible for us to change it.  Neither is it likely that Oracle will change their terminology as it's well known in DB and Fusion middleware circles.  Users simply need to be aware of this terminology clash when dealing with Oracle Sun SVR4 based patches.

I hope this doesn't become a hot potato. :)

Best Wishes,

Gerry.

Wednesday May 27, 2009

New PatchFinder tool now available

The new PatchFinder tool is now available on http://sunsolve.sun.com/patchfinder/

It's linked off the main SunSolve Patch page, http://sunsolve.sun.com/show.do?target=patchpage.  Look for the following link immediately under the old PatchFinder search box:

The PatchFinder

Why a new PatchFinder tool ?

The old PatchFinder tool was a pet peeve of mine.  You needed to know at least the 6 digit base PatchID of the patch you were trying to find in order to find it.   Rather self defeating IMHO.

The new PatchFinder tool directly leverages Sun's internal Patch Metadata Web Services to provide a much richer search experience.

Features of the new PatchFinder tool

You can still search by PatchID if you want.  This will override all other search options.

But you can also search for all Recommended or Security patches, and restrict that search, for example, to Solaris 10 SPARC.

By the way, "Recommended" means it's part of the Solaris Recommended Patch Cluster, which contains the latest revision of all Solaris OS patches which fix Security, Data Corruption, or System Availability issues.  See the cluster inclusion criteria definitions by clicking the appropriate heading on the Patch Clusters & Patch Bundles download page, http://sunsolve.sun.com/show.do?target=patch-access.

"Security" includes all patches which address Security issues, including Solaris OS patches and application and middleware patches for other products.

If you click the "OS Patches Only" box, the search results can be restricted to patches for the Solaris OS only, which will exclude application and middleware patches which are not bundled as part of the Solaris OS.  

Advanced Search Capabilities

Click on "Show Advanced Search" for more options.

This gives you options such as searching by CR (Change Request, a.k.a. BugID) number, so if you suspect you've hit a particular bug, you can check whether a patch for that CR is available yet.

Or you can search for patches with particular words in the patch synopsis or keywords fields - e.g. ldap, "patch util", "package util", "pkg util", etc.  These options have limited value as it's difficult to guess the values.

The "Released Before" option is handy if your company has a policy of waiting for patches to "age" a specified number of days after release before you consider applying them.

The "Released After" option is useful to restrict the search to patches released since the last time you checked for patches.

The "README Modified After" option is subtly different to the "Released After" field and is a superset of the "Released After" results in that is also shows patches whose README or patchinfo metadata files have been updated since the patch was initially released - for example, Special Install Instructions may have been added to the README to specify workarounds for issues found post-release which do not warrant the patch being withdrawn from SunSolve (i.e. the patch still does more good than harm for the majority of customers).

You can filter the search further to see only those patches whose README file was modified since you last downloaded patches by using the following search filter combination: For example, if you downloaded patches 30 days ago, you can see which patches which were release 30 or more days ago have had their READMEs modified since then by using the combination: "Released Before" == 30 && "README Modified After" == 30

In all of these time related fields, you can specify actual dates instead of a specified number of days.

The "Patch Property" field enables you to search for things like "Interactive" patches which require manual intervention during installation, "NonStandard" which means they aren't applied using the standard 'patchadd' utility (e.g. firmware patches), or patches which require downtime (Single User Mode, Reboot\*) if applied to the live boot environment.  (Remember, Live Upgrade can be used to minimize the downtime and risk associated with applying patches by applying the patches to an inactive boot environment, thereby avoiding such downtime requirements during or immediately after patch installation.  You can reboot to set the inactive boot environment live at a time that suits you.)

By default, only patches which are currently available for download (i.e. patches which haven't been withdrawn due to issues) are returned in the search results.    You can select "Withdrawn" patches instead to get a list of patches which have been withdrawn from SunSolve due to serious issues.   This is useful to ensure you don't have any withdrawn patches installed on your systems.  I recommend you also select "Show Obsoletes" along with "Withdrawn" so withdrawn patches which have been superseded by replacement good patches aren't masked.  (Note, a Sun Alert is issued whenever a patch is withdrawn, so if you keep abreast of Sun Alert notifications as is advisable, this step is simply a check and balance.)

Fields such as "OS Release", "State", etc., allow multiple options to be selected concurrently from the drop down menu.

Patch Metrics Gathering 

The new PatchFinder tool is also useful for helping you to calculate patch metrics - e.g. the number of Solaris 10 SPARC OS patches released in the last year.

Display and Bookmarking Options

You can also select the number of patches to display in each page of search results returned (default 20), hide the search form so that only the results are displayed (the option is in the top right hand corner of the tool), and order the results by PatchID, Released date, or Synopsis, in either ascending or descending order (by clicking on the appropriate column heading of the results returned).

You can click on a PatchID in the search results returned to display the Patch README.

You can also bookmark the search results returned for future reference.  This is handy if you wish to run the same query regularly. 

Help! 

There's a "Help" summary in the top right hand corner and each search field has it's own help summary marked "?".

What's next ? 

I hope you find this initial version of the new PatchFinder tool useful.

This is a start, not the finished article.   In future versions we plan to provide options to resolve patch dependencies and patch installation order, enable patch download, etc.  

Feedback - what else would you like to see ?

Feel free to provide feedback on features which you'd like to see to the software-update-finder-feedback@sun.com alias or directly to me, Gerry.Haskins@sun.com .  

Our goal is to improve your patching experience.

About

This blog is to inform customers about patching best practice, feature enhancements, and key issues. The views expressed on this blog are my own and do not necessarily reflect the views of Oracle. The Documents contained within this site may include statements about Oracle's product development plans. Many factors can materially affect these plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material code, or functionality, and SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. THIS INFORMATION MAY NOT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES. ORACLE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THIS INFORMATION. ~~~~~~~~~~~~ Gerry Haskins, Director, Software Lifecycle Engineer

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