Friday Dec 10, 2010

SunSolve to MOS transition this weekend

The SunSolve front page says it all:

The MSC and SunSolve Will Retire on December 10, 2010

Find out what you need to know about the migration to My Oracle Support.

Stay up-to-date on the latest details about the migration to My Oracle Support. Access the My Oracle Support Welcome Center for transition information, training, significant changes, and Frequently Asked Questions.

The information on the Welcome Center will be updated regularly as the transition approaches, so please be sure to revisit the page often to get the latest updates.

See my previous postings, Oracle Sun patches now available from MOS , and Test site available for SunSolve to MOS transition for details on how to download patches from My Oracle Support (MOS).

Please note that I am not leading this transition and I will be unable to help with issues regarding access entitlement.

If you encounter issues with My Oracle Support, then:

  1. If you can log into MOS, use the "Contact Us" link to file a Service Request
  2. If you can't log into MOS, call Oracle support
I wish you a successful transition.


Friday May 08, 2009

How to analyze patch failures and other useful info

My colleague, Enda O'Connor, has published 3 more patching articles on Big Admin which I hope you will find useful:

I think the first article is particularly useful to help customers and support engineers understand what data to gather to enable analysis of a patching issue.  Even if you are not able to analysis the issue yourself, providing this data to Sun Support when you log a call will help speed up the issue analysis by Sun.
About

This blog is to inform customers about patching best practice, feature enhancements, and key issues. The views expressed on this blog are my own and do not necessarily reflect the views of Oracle. The Documents contained within this site may include statements about Oracle's product development plans. Many factors can materially affect these plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material code, or functionality, and SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. THIS INFORMATION MAY NOT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES. ORACLE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THIS INFORMATION. ~~~~~~~~~~~~ Gerry Haskins, Director, Software Lifecycle Engineer

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