SunSolve to MOS transition this weekend

The SunSolve front page says it all:

The MSC and SunSolve Will Retire on December 10, 2010

Find out what you need to know about the migration to My Oracle Support.

Stay up-to-date on the latest details about the migration to My Oracle Support. Access the My Oracle Support Welcome Center for transition information, training, significant changes, and Frequently Asked Questions.

The information on the Welcome Center will be updated regularly as the transition approaches, so please be sure to revisit the page often to get the latest updates.

See my previous postings, Oracle Sun patches now available from MOS , and Test site available for SunSolve to MOS transition for details on how to download patches from My Oracle Support (MOS).

Please note that I am not leading this transition and I will be unable to help with issues regarding access entitlement.

If you encounter issues with My Oracle Support, then:

  1. If you can log into MOS, use the "Contact Us" link to file a Service Request
  2. If you can't log into MOS, call Oracle support
I wish you a successful transition.


Comments:

Quick information for PCA users: A new version of PCA is available which uses the new Oracle service instead of SunSolve for patch downloads. All you need to do is to update to the latest release and use your "My Oracle Support" account data instead of your old "Sun Online Account".

See http://www.par.univie.ac.at/solaris/pca/news.html for details.

Posted by Martin Paul on December 13, 2010 at 03:13 AM GMT #

The ILOM updates for x64 servers seem to be missing from oracle support site...

Posted by anon on December 14, 2010 at 05:58 AM GMT #

Hi "Anon",

ILOM updates are available from My Oracle Support.

Go to the "Patches & Updates" tab.
Click on "Produce or Family (Advanced Search)".
Select the hardware product you are interested in.
For example, type "x6" and select, Product is Sun Blade X6440 Server Module.
Select the Release(s) you are interested in, e.g. Release is X6440 SW 2.2.0
Click Search.

The ILOM and BIOS patch is one of the results returned.

Best Wishes,

Gerry.

Posted by Gerry Haskins on January 07, 2011 at 10:00 AM GMT #

The WORST "upgrade" I have ever seen. The site is well nigh unusable. Flash based? Are you kidding me? What was wrong with the simple layout of Sunsolve.com?

Here's a hint: when your support staff is posting videos of how to search the site and users are begging for the old site to return, that's an indicator of failure. Not to mention how slow the site is, Flash OR HTML. This worse than upgrading from XP to Vista. Your incompetence is affecting people's workdays.

Not to mention that my perfectly functioning account (before the "upgrade") does not work now.

Seriously Oracle, you have made mine and my DBA's lives harder. Oracle's support site is an abortion and a travesty. Someone needs to be fired.

Posted by Bax on February 11, 2011 at 01:54 PM GMT #

^^ Must disagree! I think the site is very easy to navigate, and isn't slow at all.

Posted by guest on October 11, 2012 at 09:15 PM IST #

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About

This blog is to inform customers about patching best practice, feature enhancements, and key issues. The views expressed on this blog are my own and do not necessarily reflect the views of Oracle. The Documents contained within this site may include statements about Oracle's product development plans. Many factors can materially affect these plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material code, or functionality, and SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. THIS INFORMATION MAY NOT BE INCORPORATED INTO ANY CONTRACTUAL AGREEMENT WITH ORACLE OR ITS SUBSIDIARIES OR AFFILIATES. ORACLE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THIS INFORMATION. ~~~~~~~~~~~~ Gerry Haskins, Director, Software Lifecycle Engineer

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