Now Available:Oracle Utilities Customer Care & Billing Version 2.4.0 SP1

We are pleased to announce the general availability of Oracle Utilities Customer Care & Billing 2.4.0 SP1. Key Features & Benefits: Oracle Utilities Customer Care & Billing 2.4.0 SP1 includes several base enhancements and a new licensable module called Customer Program Management. Key base enhancements in this release are:

  • Configuration Migration Assistant (Additional Migration Plans) – Configuration Migration Assistant (CMA) was introduced in Oracle Utilities Application Framework V4.2.0 to supersede the ConfigLab facility. Oracle Utilities Customer Care and Billing now has a large number of migration plans to support migrating administration objects between environments.
  • Encryption – Ability to configure encryption for fields that store sensitive data such as credit card numbers, bank account numbers, social security numbers, and MICR ID. Single Euro Payments Area (SEPA)
  • Direct Debit – Functionality for configuring recurring direct debit payments in accordance with the Single Euro Payments Area (SEPA) initiative.
  • Usage Enhancement for Bill Print – Allows additional information to be captured on a usage request to support billing when meter reads are not obtained from Oracle Utilities Customer Care & Billing but from a meter data management system (e.g. Oracle Utilities Meter Data Management).
  • Preferences Portal – Communication preference zones allowing utilities to track customers’ preferred communication channels for various types of notifications or communications (e.g. phone, SMS, email).

More information can be found on OPN!


Giving best customer care can lead to customer retention..

Posted by Michael Bian on January 31, 2014 at 01:49 AM PST #

I want to install the demo version of version of CC&B 2.4.0 SP1.I am installing it on windows server.I am doing this installtion puely for Test and POC purpose.
I have downloaded all the software from edelivery and installation guide.As I am new in CC&B and not from technical backgroung can you please provide me the steps with screenshot for this demo install.

Posted by guest on May 05, 2014 at 01:52 AM PDT #

Thanks for your interest! The appropriate team will contact you - can you please send your E-mail and Company Name to

Posted by guest on May 05, 2014 at 08:11 AM PDT #


I am installing CC&B 2.4.0 SP2 .I have installed all the pre-requisites software,Application framework,patches and the application.Followed the steps mentioned in installation guide.

I am getting the Java class not found error while starting the weblogic server.

Can somebody explain me the error.

Can somebody throw

Posted by guest on May 27, 2014 at 10:05 AM PDT #

Hi Lokesh,

Please contact and let them know about this issue, they will help solve this!

thank you,

Posted by Roxana Babiciu on May 28, 2014 at 05:59 AM PDT #

Post a Comment:
  • HTML Syntax: NOT allowed