Now Available:Oracle Utilities Customer Care & Billing Version 2.4.0 SP1

We are pleased to announce the general availability of Oracle Utilities Customer Care & Billing 2.4.0 SP1. Key Features & Benefits: Oracle Utilities Customer Care & Billing 2.4.0 SP1 includes several base enhancements and a new licensable module called Customer Program Management. Key base enhancements in this release are:

  • Configuration Migration Assistant (Additional Migration Plans) – Configuration Migration Assistant (CMA) was introduced in Oracle Utilities Application Framework V4.2.0 to supersede the ConfigLab facility. Oracle Utilities Customer Care and Billing now has a large number of migration plans to support migrating administration objects between environments.
  • Encryption – Ability to configure encryption for fields that store sensitive data such as credit card numbers, bank account numbers, social security numbers, and MICR ID. Single Euro Payments Area (SEPA)
  • Direct Debit – Functionality for configuring recurring direct debit payments in accordance with the Single Euro Payments Area (SEPA) initiative.
  • Usage Enhancement for Bill Print – Allows additional information to be captured on a usage request to support billing when meter reads are not obtained from Oracle Utilities Customer Care & Billing but from a meter data management system (e.g. Oracle Utilities Meter Data Management).
  • Preferences Portal – Communication preference zones allowing utilities to track customers’ preferred communication channels for various types of notifications or communications (e.g. phone, SMS, email).

More information can be found on OPN!

Comments:

Giving best customer care can lead to customer retention..

Posted by Michael Bian on January 31, 2014 at 01:49 AM PST #

I want to install the demo version of version of CC&B 2.4.0 SP1.I am installing it on windows server.I am doing this installtion puely for Test and POC purpose.
I have downloaded all the software from edelivery and installation guide.As I am new in CC&B and not from technical backgroung can you please provide me the steps with screenshot for this demo install.

Posted by guest on May 05, 2014 at 01:52 AM PDT #

Thanks for your interest! The appropriate team will contact you - can you please send your E-mail and Company Name to opncomms_ww@oracle.com?

Posted by guest on May 05, 2014 at 08:11 AM PDT #

Hi,

I am installing CC&B 2.4.0 SP2 .I have installed all the pre-requisites software,Application framework,patches and the application.Followed the steps mentioned in installation guide.

I am getting the Java class not found error while starting the weblogic server.

Can somebody explain me the error.

Can somebody throw

Posted by guest on May 27, 2014 at 10:05 AM PDT #

Hi Lokesh,

Please contact partnerbusinesscenter_ww@oracle.com and let them know about this issue, they will help solve this!

thank you,
Roxana

Posted by Roxana Babiciu on May 28, 2014 at 05:59 AM PDT #

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