By Ramona Costea-Oracle on Jul 26, 2016
The Oracle Service Cloud 2016 August release is here!
Check out our two recorded sessions to review the Service Cloud platform changes and get a feeling of the features and enhancement packages. The sessions are intended for a technical audience, more specific for consultants, application engineers, solution consultants, CSMs, BDMs, customer care, upgrades but also to anyone else wanting a look at the solution changes.
Session one covers topics like: Highlights of Policy Automation, Forum Functionality, Opt list Framework for Accounts, Cleanup and Redesign, PHP Upgrade, MAPI, PHP Helper and Utility Functions, Knowledge Advanced Customer Portal, Analytics, Mobile Agent Accelerator. View here!
Within session two you will find out about more details on the new features of Field Service Cloud Service: Routing Screen Design, Forecasting Enhancements, Manage Screen Redesign, Natural Learning and Job duration, Internal Customer Map Layers, Resource Management in Mobility Service, Smart Collaboration Enhancements, Oracle Business Intelligence Cloud Service Integration with OFSC, Resource User Simplification, Recalculate Structure Functionality, Manage Configuration Redesign, Metadata API. View here!
Don’t miss the latest versions of the Service Cloud products and view our recordings!