Monday Mar 11, 2013

OUM’s Oracle Support Services Supplemental Guide – What’s in it for you?

As highlighted in this previous post, the Oracle® Unified Method (OUM) includes supplemental guides to provide product, technology, and business area specific guidance, which complement and expand on the general guidance found in OUM’s baseline method materials.

There are a number of Supplemental Guides currently available in OUM covering a variety of areas from Commercial Off-the-Shelf (COTS) Application Implementations to WebCenter.  Because they provide targeted guidance, most supplemental guides are applicable only to projects that include the subject area being addressed in that guide.  However, there is one supplemental guide, which is applicable to virtually all projects – the Oracle Support Services Supplemental Guide.

The Oracle Support Services Supplemental Guide provides OUM practitioners, and Oracle customers alike, with the guidance needed to effectively manage and support the lifecycle of Oracle environments during an implementation and after go-live.

So, what’s in this guide for you?  Well, in a word, plenty.  Like all of OUM’s supplemental guides, the Oracle Support Services Supplemental Guide is comprised of several sections, including:

  • Oracle Support Services Lifecycle Management Strategy Overview
  • Oracle Support Services Lifecycle Management Methodology Mapping
  • Supplemental Task Guidelines for Lifecycle Management of the My Oracle Support Services Portal, and
  • Supplemental Task Guidelines for IT Change Management

 

The Oracle Support Services Lifecycle Management Strategy Overview section describes the lifecycle management strategy along with an overview of the Information Technology Infrastructure Library (ITIL) Service Lifecycle upon which it is based. 

The Oracle Support Services Lifecycle Management Methodology Mapping provides a mapping between the OUM and ITIL lifecycle management methodologies.  This mapping should be used to gain an understanding of the relationship between OUM and ITIL, as well as how to leverage the value of the ITIL best practices to achieve excellence in the lifecycle management of any Oracle investment.

The Supplemental Task Guidelines for Lifecycle Management of the My Oracle Support Services Portal should be used in conjunction with the standard OUM task guidelines to supplement baseline guidance for affected tasks when planning and implementing the processes, policies and procedures used for lifecycle management of the My Oracle Support Services portal.  This section contains very helpful guidance regarding the recommended configuration of client environments, and establishment of best practices, to take full advantage of the My Oracle Support Services portal.

The Supplemental Task Guidelines for IT Change Management likewise should be used in conjunction with the standard OUM task guidelines to supplement baseline guidance for affected tasks when planning and implementing the processes, policies and procedures used for implementing changes in Oracle environments.

Accessing the Oracle Support Services Supplemental Guide is fast and easy.  A link to the guide can be found in the Key Components area of nearly all Implement Focus Area Views – look for it in the “Other Supplemental Guidance” section in the middle of the screen.  Alternatively, you can access it by selecting the “Supplemental Guidance” option in the Method Navigation drop down menu from any OUM page.  On the Supplemental Guidance page you’ll find it listed in the table of Supplemental Guides, which are listed in alphabetical order.

Take the time to check it out and revisit with each new release, since new sections are being added over time.  I think you’ll find the information very helpful!

Tuesday Dec 04, 2012

Finding Tools Guidance in OUM

OUM is not tool – specific. However, it does include tool guidance.  Tool guidance in OUM includes:

  • a mention of a tool that could be used to complete a specific task(s)
  • templates created with a specific tool
  • example work products in a specific tool
  • links to tool resources
  • Tool Supplemental Guides

So how do you find all this helpful tool information?

Start at the lowest level first – the Task Overview.  Even though the task overviews are written tool-agnostic, they sometimes mention suggestions, or examples of a tool that might be used to complete the task. 

More specific tool information can be found in the Task Overview, Templates and Tools section.  In some cases, the tool used to create the template (for example, Microsoft Word, Powerpoint, Project and Visio) is useful.

The Templates and Tools section also provides more specific tool guidance, such as links to:

White Papers

Viewlets

Example Work Products

Additional Resources

Tool Supplemental Guides

If you’re more interested in seeing what tools might be helpful in general for your project or to see if there is any tool guidance for a specific tool that your project is committed to using, go to the Supplemental Guidance page in OUM.  This page is available from the Method Navigation pull down located in the header of almost every OUM page.

When you open the Supplemental Guidance page, the first thing you see is a table index of everything that is included on the page.  At the top of the right column are all the Tool Supplemental Guides available in OUM.  Use the index to navigate to any of the guides.

Next in the right column is Discipline/Industry/View Resources and Samples.  Use the index to navigate to any of these topics and see what’s available and more specifically, if there is any tool guidance available.  For example, if you navigate to the Cloud Resources, you will find a link to the IT Strategies from Oracle page that provides information for Cloud Practitioner Guides, Cloud Reference Architectures and Cloud White Papers, including the Cloud Candidate Selection Tool and Cloud Computing Maturity Model.

The section for Method Tool and Technique Cross References can take you to the Task to Tool Cross Reference.  This page provides a task listing with possible helpful tools and links to more information regarding the tools.  By no means is this tool guidance all inclusive.  You can use other tools not mentioned in OUM to complete an OUM task.

The Method Tool and Technique Cross References can also take you to the various Technique pages (Index and Cross References).  While techniques are not necessarily “tools,” they can certainly provide valuable assistance in completing tasks.

In the Other Resources section of the Supplemental Guidance page, you find links to the viewlets and white papers that are included within OUM.

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