Monday Mar 11, 2013

OUM’s Oracle Support Services Supplemental Guide – What’s in it for you?

As highlighted in this previous post, the Oracle® Unified Method (OUM) includes supplemental guides to provide product, technology, and business area specific guidance, which complement and expand on the general guidance found in OUM’s baseline method materials.

There are a number of Supplemental Guides currently available in OUM covering a variety of areas from Commercial Off-the-Shelf (COTS) Application Implementations to WebCenter.  Because they provide targeted guidance, most supplemental guides are applicable only to projects that include the subject area being addressed in that guide.  However, there is one supplemental guide, which is applicable to virtually all projects – the Oracle Support Services Supplemental Guide.

The Oracle Support Services Supplemental Guide provides OUM practitioners, and Oracle customers alike, with the guidance needed to effectively manage and support the lifecycle of Oracle environments during an implementation and after go-live.

So, what’s in this guide for you?  Well, in a word, plenty.  Like all of OUM’s supplemental guides, the Oracle Support Services Supplemental Guide is comprised of several sections, including:

  • Oracle Support Services Lifecycle Management Strategy Overview
  • Oracle Support Services Lifecycle Management Methodology Mapping
  • Supplemental Task Guidelines for Lifecycle Management of the My Oracle Support Services Portal, and
  • Supplemental Task Guidelines for IT Change Management

 

The Oracle Support Services Lifecycle Management Strategy Overview section describes the lifecycle management strategy along with an overview of the Information Technology Infrastructure Library (ITIL) Service Lifecycle upon which it is based. 

The Oracle Support Services Lifecycle Management Methodology Mapping provides a mapping between the OUM and ITIL lifecycle management methodologies.  This mapping should be used to gain an understanding of the relationship between OUM and ITIL, as well as how to leverage the value of the ITIL best practices to achieve excellence in the lifecycle management of any Oracle investment.

The Supplemental Task Guidelines for Lifecycle Management of the My Oracle Support Services Portal should be used in conjunction with the standard OUM task guidelines to supplement baseline guidance for affected tasks when planning and implementing the processes, policies and procedures used for lifecycle management of the My Oracle Support Services portal.  This section contains very helpful guidance regarding the recommended configuration of client environments, and establishment of best practices, to take full advantage of the My Oracle Support Services portal.

The Supplemental Task Guidelines for IT Change Management likewise should be used in conjunction with the standard OUM task guidelines to supplement baseline guidance for affected tasks when planning and implementing the processes, policies and procedures used for implementing changes in Oracle environments.

Accessing the Oracle Support Services Supplemental Guide is fast and easy.  A link to the guide can be found in the Key Components area of nearly all Implement Focus Area Views – look for it in the “Other Supplemental Guidance” section in the middle of the screen.  Alternatively, you can access it by selecting the “Supplemental Guidance” option in the Method Navigation drop down menu from any OUM page.  On the Supplemental Guidance page you’ll find it listed in the table of Supplemental Guides, which are listed in alphabetical order.

Take the time to check it out and revisit with each new release, since new sections are being added over time.  I think you’ll find the information very helpful!

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