Forums.oracle.com Upgrade: New Rewards System/Known Issues
By oracletechnet on Aug 22, 2008
This weekend, forums.oracle.com received a software platform upgrade, to Jive v 5.5. This was long, long overdue and many thanks to the Web Arch and IT teams.
With this upgrade, users can now enjoy features like tagging, a more robust rich text editor, and most important, a new rewards system:
In the past, users were "rewarded" for their participation based solely on activity. That is, the more posts you created, the "higher" your status in the community. The flaw here is plain as day: Theoretically, I could be a human spambot and achieve Gold Medal status simply based on raw activity.
Now, although a user's frequency of posting is still recognized, community standing will be more heavily based on post quality. Thus, if I feel my question has received a "Helpful" answer, I can award the answerer 5 points. If I feel the answer is "Correct", I can award 10 points. In this manner, the wheat among the pool of answerers will easily be separated from the chaff. (Update, 8/24: in order to award points, you must identify your initial post as a "question" - which is default.)
For those of you concerned about your "status": People who give consistently helpful/correct answers have nothing to worry about in this model.
But no more rewards just for being noisy! (Striking because it actually is still possible to achieve "Gold Medal" status based purely on post frequency.)
This change may be disruptive for some, but I'm confident that most of you will agree with this reasonable, common-sense approach to community management. It also happens to be fairly SOP these days among similar communities.
We've also moved the official Forums FAQ to our wiki, in the hope that the community, which is the true owner of forums.oracle.com, will participate in its management.
Finally, I want to refer you to a forum intended specifically for gathering post-upgrade bug reports. (Although we may not answer each post individually, we are reviewing every report carefully.) Be sure to use the forumsupgrade tag!
Here are the known issues, irrespective of bugs:
Users will not be able to access and finish any saved drafts. This will be fixed in the next Jive release.
Rich Text Editor:
- Bullets or numbered lists will be applied to the entire post in the Rich Text editor. Use Plain Text Editor to format if needed for just a specific section.
- Quoted text will be inserted at the top of the reply in a message by default.
Plain Text Editor:
- Hard return will be needed for Heading format. Example:
- Use of the URL Insert will insert the URL at the top of the post. It will need to be manually moved if desired.
- Handles are now case-insensitive
- Script was run to change duplicate handles to xxx2
What are your thoughts on our new approach?
Update: Some users have already registered distaste for our status level names (eg, "newbie"). (To quote Heath Ledger's Joker: "SO serious!") If anyone has better suggestions, we're all ears!
Update 2: We are well, well aware of the lingering instability of forums.oracle.com; a team is working around the clock to restore full, continuous service.