Customer Service, Community Style

Rich Manalang has alerted me about the new "people-powered" Satisfaction service, which I would best characterize as a warm and fuzzy discussion forum (with some other bells and whistles).

In general, discussion forums can be intimidating places for newbies; "RTFA" and "RTFD" are the dominant codes of behavior. Discussion forums are also not the best place to ask questions of an innocently naive nature.

We've discussed this idea a bit at Oracle and even threw some Askville-like concepts around. Satisfaction, I think, could be an interesting POC for this idea.

Have innocently naive questions about Oracle? Ask some members of the community at getsatisfaction/oracle. (Disclaimer: this site is not endorsed by Oracle, and any employees participating are expressing their own personal views. In summary, it's not for "support"!)

Comments:

I've just used this. Two great things (apart from all the clever Ajaxy stuff) 1. 4 employees are listening to me! 2. I don't have to register.

Posted by Paul Morriss on September 13, 2007 at 12:55 PM PDT #

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