Solaris X86 OEM Software Sales - What do we do ?

Hi,

So the answer to the question "What is a Solaris x86 OEM?"

IBM, DELL, Fujitsu/Siemens and Intel are Solaris X86 OEM's.

They sell there hardware with our Solaris X86 software, we both work together to make sure that Solaris X86 works on the platform.

In IBM and DELL's case the customer calls Sun for software support.

In most cases anyone who wants to sell Solaris X86 bundled with there hardware can sign an OEM contract with Sun.

Sun gets software revenue when the OEM ships product.

They can support the software themselves or sign a support agreement with Sun.

I test Solaris X86 and OpenSolaris on hardware from our OEM's. specialty hardware like BlueWonder and hardware I think is going to be the next big thing, like the Acer Aspire One.

Dave

Comments:

How is Acer Aspire One different from all other netbooks? While Intel's Atom is getting all the publicity, VIA may have a better (at least in terms of powersaving) chipset. Are you also working with VIA to make sure that OpenSolaris also works on VIA's mini-notebooks?

BTW, how is OpenSolaris doing regarding WiMax compatibility?

Posted by W. Wayne Liauh on November 02, 2008 at 08:43 AM PST #

Hi,

I think we have talked before about my years trying to get VIA to build drivers for Solaris X86.

Intel has a whole department just working with us to make Solaris and OpenSolaris work better on there chips.

I chose the Acer Aspire On to look at the chipset before I received the PICO ITX with the same chipset.

Then someone asked me to blog about how I made it work.

I am impressed with the new 64 bit Intel Atom MB I just received, it works well.

I need to build a 5V power supply for the PICO ITX, getting ready for CEC at the end of next week is getting in the way of doing a test load.

Dave

Posted by David Clack on November 02, 2008 at 10:39 AM PST #

So what are the chances of inking a deal with Acer to sell One's running OpenSolaris 2008.11? A much cheaper alternative to the Tadpole =)

Posted by Ché Kristo on November 02, 2008 at 01:59 PM PST #

Hmmm, this leaves a lot of question marks in my mind:

- how many percent must an OEM pay for every unit of hardware sold?
- must an OEM pay to have support for their hardware from Sun?

I attempted to do something similar last year, it was a dismal, dismal failure!

I was going become a system integrator and ship my own turnkey solutions, we were going to build Solaris powered appliances, similar to what project "Fishworks" at Sun is doing now.

So I went and got me a support contract, Platinum 24x7x365, because on the support contract page from marketing it said:

"Even if you have non-Sun HW, Sun will work with the 3rd party OEM to resolve the issues, so you don't get caught in the middle."

The 1st nasty surprise: because I was in Europe, they wouldn't let me call 1-800-USA-4-SUN, since "the system is in Europe". Um, who cares that the system is here, I have a software support contract! "Umm, you're right, we guess it's OK for you to call the USA number then, but if you have hardware problems, you will be in trouble with us!"

Ummm, yeah, thanks.

2nd nasty surprise: the USB drive is causing the scsa2usb driver timeouts, I open a support case, and get slammed for opening a case about "non-Sun hardware", get the manager on the line, and after some haggling, he writes me an e-mail saying I should contact the manufacturer of the USB drive to write a driver, or that they can recommend me a consultant who will write a driver. Ummm, the scsa2usb driver from SUNW is having problems with DDI timeouts, hello? Nope, he wouldn't budge. So that's how Sun lost a customer.

That was basically the beginning and the end of my foray into being a system integrator and an ISV with Sun solutions, overall a bad experience which left a bitter taste in my mouth. Mike Shapiro contacted me once about this, and I wrote him a long e-mail on what we wanted to do (hey, we wanted to develop hardware AND software solutions powered Solaris for consumer and small/mid-size business markets!) I never found out what became of my e-mail, and whether that had any effect. Of course I DID find out afterwards that Sun suddenly started project "Fishworks", which is suspiciously similar to what we were planning on doing...

While I never really gave up developing solutions powered by Solaris, I'm really unsure about how Sun would take care of me as an OEM, if I decided to attempt that again.

Posted by UX-admin on November 02, 2008 at 04:11 PM PST #

!!!Acer Aspire One!!!! ????
Hopefully the 10" version. This is what I personally need.

Posted by Vasileios Anagnostopoulos on November 02, 2008 at 06:11 PM PST #

Hi UX-admin

Can we take the thread of my blog, send me email direct, david.clack@sun.com.

I want to help.

Thanks
Dave

Posted by David Clack on November 02, 2008 at 11:55 PM PST #

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I work for the Java Embedded Global Business Unit of Oracle within Java Industry Solutions group under Alliances and Channels . I'm focused on the Java SE Embedded and BDB for ARM and PPC across multiple verticals

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