Thursday Sep 26, 2013

Oracle RightNow Curriculum Update: Part I

Oracle Cloud products are constantly being rejuvenated to improve functionality, add new features and respond to changing customer needs.  The hands-on Oracle University training that accompanies these products needs to keep up with these software releases as well in order to be effective.

With all of the changes to the software and training, choosing which course to enroll in can be challenging!

This is the first in a two-part series that is intended to help you confidently select the appropriate Oracle RightNow courses to further your product expertise and make an impact on your organization.

· Part I focuses on training for developers and business users. 
· Part II focuses on training for administrators.

RightNow Curriculum Training

Due to the rapid pace of RightNow software releases, Oracle University does not include a release number in the course titles for this product line. Instead, we make sure that the courses listed on our website are appropriate for all customers running the latest release of our product, unless otherwise noted.

The latest release of our curriculum has recently undergone major restructuring and course renaming. This can be a bit confusing, especially if you’re looking for an older course title; however, we’re confident that the current curriculum includes many improvements that will enhance your learning experience and provide the training you need.

RightNow Training: Pick the Format that Works Best for You

RightNow courses are offered as traditional Classroom Training and as Live Virtual Classes delivered over the Internet. Some courses are also available in our new Training On Demand format. This recorded format gives you access to top instructors in a sophisticated streaming video of a complete course, which includes lectures and training labs.

RightNow Developer Training

  • RightNow Customer Portal Cloud Service Customization for Developers (2 days): This course teaches you how to customize and extend the RightNow Customer Portal website. It covers both look-and-feel customizations as well as changing or extending page content by adding pre-written widgets, customizing existing widgets or writing new functional component widgets from scratch.
  • RightNow Integration and Customization for Developers (3 days): This course replaces RightNow Customer Portal for Developers and teaches you the core knowledge needed to begin integrating data from RightNow CX with other systems. Get introduced to add-in development using the RightNow Desktop Add-in Framework. Prerequisites: Object-oriented programming, C#, .Net application development. Knowledge of SQL and relational databases would also be helpful.

Functional RightNow Courses

  • RightNow Outreach & Feedback (3 Days): This course teaches System Administrators and Marketers how to use RightNow CX as the engine for targeted mailings, marketing campaigns and consumer surveys. 

  • RightNow Analytics (2 Days): RightNow Analytics allows analysts to extract key information related to all CX components so you can develop performance strategies based on collected data. This course covers key analytics administration topics for the latest generally available version of RightNow CX. Prerequisites: basic understanding of relational databases and some RightNow CX Analytics experience.

Retired RightNow Courses

RightNow Marketing & Feedback - Replaced by RightNow Outreach & Feedback

Curious about the entire RightNow curriculum? Explore Oracle University's available Oracle RightNow Training.

-Keith Ackley, Senior Practice Manager, Oracle University

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