Oracle Cloud products are constantly being rejuvenated to improve functionality, add
new features and respond to changing customer needs. The hands-on Oracle University training that
accompanies these products needs to keep up with these software releases as
well in order to be effective.
With all of
the changes to the software and training, choosing which course to enroll in
can be challenging!
This is the
first in a two-part series that is intended to help you confidently select the appropriate
Oracle RightNow courses to further your product expertise and make an impact on
· Part I focuses on training for developers
and business users.
· Part II focuses on training
RightNow Curriculum Training
Due to the
rapid pace of RightNow software releases, Oracle University does not include a
release number in the course titles for this product line. Instead, we make sure that the courses listed
on our website are appropriate for all customers running the latest release of
our product, unless otherwise noted.
release of our curriculum has recently undergone major restructuring and course
renaming. This can be a bit confusing,
especially if you’re looking for an older course title; however, we’re
confident that the current curriculum includes many improvements that will
enhance your learning experience and provide the training you need.
RightNow Training: Pick the Format that Works
Best for You
are offered as traditional Classroom
Training and as Live
Virtual Classes delivered over the Internet. Some courses are also available in our new Training On Demand format. This recorded format gives you access
to top instructors in a sophisticated streaming video of a complete course,
which includes lectures and training labs.
RightNow Developer Training
- RightNow Customer Portal Cloud Service Customization for Developers (2 days): This course teaches
you how to customize and extend the RightNow Customer Portal website. It covers
both look-and-feel customizations as well as changing or extending page content
by adding pre-written widgets, customizing existing widgets or writing new
functional component widgets from scratch.
- RightNow Integration and Customization for Developers (3 days): This
course replaces RightNow Customer Portal for Developers and teaches you the
core knowledge needed to begin integrating data from RightNow CX with other
systems. Get introduced to add-in development using the RightNow Desktop Add-in
Framework. Prerequisites: Object-oriented programming, C#, .Net application
development. Knowledge of SQL and
relational databases would also be helpful.
Functional RightNow Courses
- RightNow Outreach & Feedback (3 Days): This course
teaches System Administrators and Marketers how to use RightNow CX as the
engine for targeted mailings, marketing campaigns and consumer surveys.
- RightNow Analytics (2 Days): RightNow
Analytics allows analysts to extract key information related to all CX
components so you can develop performance strategies based on collected data.
This course covers key analytics administration topics for the latest generally
available version of RightNow CX. Prerequisites: basic understanding of relational databases
and some RightNow CX Analytics experience.
Retired RightNow Courses
RightNow Marketing &
Replaced by RightNow Outreach & Feedback
Curious about the entire RightNow curriculum? Explore Oracle University's available Oracle RightNow Training.
Ackley, Senior Practice Manager, Oracle University