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Pre-Conference Education Leads Off Modern Customer Experience (MCX) 2018

Gretchen Bulan
Senior Marketing Manager

Modern Customer Experience (MCX) 2018 will gather the Oracle CX community for an event full of education, innovation, networking and entertainment.

The goal: help professionals differentiate and win in their unique industries with connected, unforgettable customer experiences. 

Oracle Training Sessions

The event won't be complete without pre-conference education sessions, April 9 and 10, presented by Oracle University instructors and other product experts.

This year's pre-conference education line-up is bigger and better than ever, featuring sessions in multiple CX platforms:

  • Marketing Cloud
  • Sales Cloud
  • Service Cloud

And more, with the latest in product features and best practices.

Register for MCX 2018 today

Join us in Chicago, IL and read even more about pre-conference education in the Topliners Community.

Pre-conference education will be presented over two days -- Monday, April 9 and Tuesday, April 10.

Browse session topics in the session catalog and get a sneak peek at a few topics below:

Reporting 911: Using Robust Data Insight to Avoid Marketing Emergencies

  • ​​In this session, you'll learn how to best structure your organization's reporting in Insight to gain a more thorough understanding of your Eloqua marketing efforts.
  • Learn more about how basic reports provide critical information -- and consider how customized dashboards can help you pull together your data in an easy-to-consume way. 

Mobile App Messaging for Smarties! (B2C session)

  • Take a close look at how Responsys handles Mobile Apps to work with your data to create a single or coordinated multi-channel communication.
  • You may know what a "Profile List" is, but do you know what an "App Channel List" is?
  • Get answers to this and other questions in this intermediate-level session. 

If you're looking to start a training journey to marketing mastery, look no further than Oracle University at MCX 2018!

Hear what one of our 2017 attendees had to say about Oracle University education in an NR Media Group interview: 

NR Media Group interview with Jessica Gardner, NA Savings Bank


Monday, April 9:

  • Time: 12:00pm - 5:00pm
  • Sessions: Three 90-minute training blocks, across multiple rooms
  • Topics: Marketing Cloud (B2B, B2C, DMP, OCM, OTO) -- presented by Oracle University instructors

Tuesday, April 10

  • Time: 9:30am - 1:30pm
  • Sessions: Two 90-minute training blocks, across multiple rooms; lunch break included
  • Topics: Marketing Cloud, Sales Cloud, Service Cloud, Commerce Cloud -- presented by Oracle University instructors and CX product experts


It's easy to take advantage of pre-conference education sessions.

Register for MCX 2018, plan your sessions in the session catalog and arrive early to attend!

There is no additional cost for participation in pre-conference education sessions. Sessions are open to any registered, full conference attendee.

Pre-registration is not required for sessions, but rooms will fill up quickly. Be sure to plan your trip to include all the product courses that interest you. 

Find out more at the MCX 2018 event website, or email the Education Help Desk with questions about pre-conference education.

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