Tips for adopting Oracle’s quarterly new features

December 8, 2023 | 5 minute read
Chris Supangat
Principal Product Management, Guided Learning, Customer Success Services
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One of the reasons many organizations embrace SaaS technologies is the promise of new innovations, new possibilities, and new value made available with every new release.

Oracle delivers on this promise by providing hundreds of new enhancements with our quarterly releases which helps provide sustained value and innovation to our customers.

Realizing ongoing value isn’t solely based on the new technology features, but rather on the adoption and roll-out of the new updates to your organization.

With this in mind, here are five simple tips for helping your organization’s employees embrace and adopt Oracle’s quarterly new features.
 

  1. Concise and continual communications
     

Today, employees are inundated with communications from a multitude of channels; grabbing employee attention when instigating change can be a challenge. Messages must be concise, clear, and continual to help employees understand and embrace change.

To create awareness of change, you can use a Digital Adoption Platform with an in-app message to improve user awareness and acceptance. An in-app message forces the user to acknowledge the message upon entering the application based on a variety of conditions you orchestrate (i.e., job role, time of day). With a Digital Adoption Platform, you can also customize the text, embed media (videos, images) and add links directly into your message. In addition, you’re able to capture helpful analytics to measure employee acknowledgement and engagement with your message.

Takeaway:  Consider using in-app messages to communicate business policy, process changes, new product features, and maintenance releases.

 
Example of in-app message communicating a new business policy regarding AI use.

 


Example of in-app message communicating an upcoming maintenance window.

 

  1. “Just in time” contextual guidance

    Structured training and communications are helpful as part of any change, but let’s also acknowledge we are creatures of habit. Adoption and adherence improve when we’ve had a chance to apply our knowledge to the task and process at hand.

    You can embed contextual guidance such as beacons and smart tips in fields and across page elements to help users complete key tasks. These pop-ups can appear based on users’ interaction with the field and/or element and can also appear as part of the application UI experience, helping users accelerate their process completion.

    Takeaway:  Consider using contextual guidance prompts to help with process adherence and completion, and to provide concise guidance and context.

     

Example of a smart tip providing context to a process