Tips for adopting Oracle’s quarterly new features

December 8, 2023 | 5 minute read
Chris Supangat
Principal Product Management, Guided Learning, Customer Success Services
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One of the reasons many organizations embrace SaaS technologies is the promise of new innovations, new possibilities, and new value made available with every new release.

Oracle delivers on this promise by providing hundreds of new enhancements with our quarterly releases which helps provide sustained value and innovation to our customers.

Realizing ongoing value isn’t solely based on the new technology features, but rather on the adoption and roll-out of the new updates to your organization.

With this in mind, here are five simple tips for helping your organization’s employees embrace and adopt Oracle’s quarterly new features.
 

  1. Concise and continual communications
     

Today, employees are inundated with communications from a multitude of channels; grabbing employee attention when instigating change can be a challenge. Messages must be concise, clear, and continual to help employees understand and embrace change.

To create awareness of change, you can use a Digital Adoption Platform with an in-app message to improve user awareness and acceptance. An in-app message forces the user to acknowledge the message upon entering the application based on a variety of conditions you orchestrate (i.e., job role, time of day). With a Digital Adoption Platform, you can also customize the text, embed media (videos, images) and add links directly into your message. In addition, you’re able to capture helpful analytics to measure employee acknowledgement and engagement with your message.

Takeaway:  Consider using in-app messages to communicate business policy, process changes, new product features, and maintenance releases.

 
Example of in-app message communicating a new business policy regarding AI use.

 


Example of in-app message communicating an upcoming maintenance window.

 

  1. “Just in time” contextual guidance

    Structured training and communications are helpful as part of any change, but let’s also acknowledge we are creatures of habit. Adoption and adherence improve when we’ve had a chance to apply our knowledge to the task and process at hand.

    You can embed contextual guidance such as beacons and smart tips in fields and across page elements to help users complete key tasks. These pop-ups can appear based on users’ interaction with the field and/or element and can also appear as part of the application UI experience, helping users accelerate their process completion.

    Takeaway:  Consider using contextual guidance prompts to help with process adherence and completion, and to provide concise guidance and context.

     

Example of a smart tip providing context to a process


Example of a hidden smart tip alerting to new features and enhancements added to a job requisition process.

 

  1. Store documentation and training in an easy place

    There’s no greater productivity waste when your employees spend aimless hours trying to find documentation to answer their questions. Files and training materials are often stored on various intranets and portals or in complicated storage files and servers in disparate locales.  

    You can aggregate your documentation and training files to be accessible on each application page, helping your employees quickly find and access the materials they need. A Digital Adoption Platform also gives you access to a dynamic widget found on each page which opens a repository of content which you can customize for each page and role.

    Takeaway:  Consider aggregating your content into one place to help your employees find help faster.


     
    Example of a storing information in our Help Panel which is accessed in the application experience

     
  2. Encourage stakeholder feedback

    A great way to bring people along with you on your change journey is to encourage a two-way conversation via feedback. Feedback allows you to capture important data around people’s perceptions and objections while identifying training and enhancement opportunities while affirming outcomes from the change.

    Digital Adoption Platforms allow you to employ feedback as part of your guides and to deploy in-app surveys. These form part of the employee experience, reducing the need to navigate away from the application and allowing quick, intentional feedback to be deployed. They can be personalized to target specific groups based of behaviors and job role. Data is then stored in your analytics platform.


    Takeaway:  Consider using an in-app survey and/or feedback once an employee completes an in-app guide.


A screenshot of a computer

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Example of an in-app survey launching.

  1. Analyze breakage points with data

    We often can’t quantify the value of change and correlate it to adoption and training metrics.

    Digital Adoption Platforms can help you capture important user data in your application. It can capture data based on user activity, interaction with in-app guides you have deployed, telemetry data for your application, important qualitative data for surveys, and search term responses.


    Takeaway:  Consider using a Digital Adoption Platform to quantify the uptake of your changes and to identify areas for improvement.


Example of telemetry data captured.


Example of guide usage.

 

Learn more

Click on the link below and join us to learn how you can adopt Oracle’s quarterly updates with ease.

Link:  Watch our on-demand replay today

To request an account for Oracle Guided Learning, please visit our website.

Link: https://education.oracle.com/oracle-cloud-guided-learning-fusion

Chris Supangat

Principal Product Management, Guided Learning, Customer Success Services

Chris is a former marketer, and current technology enthuaist and evangelist, exploring the impact of technology on people, processes and systems. He currently works in the Product Management space for Guided Learning, Oracle's Digital Adoption Platform, helping to accelerate cloud success, adoption, change and training.

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