The Insider – Oracle Guided Learning is compatible with Redwood VBS Pages

March 5, 2024 | 3 minute read
Chris Supangat
Principal Product Management, Guided Learning, Customer Success Services
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Preface:

Welcome to another installation of “The Insider”, a peek into the inner workings of the Oracle Guided Learning Product team. Oracle Guided Learning is Oracle’s premier Digital Adoption Platform, designed to help organizations and their users adopt products, policies and processes faster as they transform continually in the cloud.

This series, will give you an insight into the rationales and reasonings for creating some of our premier features and give you visibility into the team behind the platform.

 

Providing in-application change management and training on Oracle’s Redwood VBS pages.

Applications are becoming more intuitive by the day and Oracle Redwood is no different. Oracle Redwood is Oracle’s next generation user experience, bringing state of the art consumer grade user experiences across all devices, applications and modules. As an award-winning, industry recognized experience, Redwood will unify Oracle’s application philosophy and experience across our internal and customer interfaces.

 

This image shows an example Ask Oracle page showing suggestions and a notifications panel, enlarge image.

After a successful internal rollout of Redwood and the associated delivery of Oracle’s Visual Builder Studio, many customers are starting to embrace, build and adopt Oracle Redwood as their standard interface across all modules.

With any change in application and/or process, Oracle Guided Learning, a leading Digital Adoption Platform provides Oracle customers the confidence to migrate, adopt and embrace Redwood Apps across all Oracle modules seamlessly. After subsequent testing, Oracle Guided Learning is embedded into the Fusion Redwood interface, withstanding the need connect via extension, becoming the first Digital Adoption Platform to successfully integrate with Redwood.

Oracle Guided Learning employs the use of in-application guides that are embedded across page elements to bring contextual, relevant and personalized guidance to end users when and where they need it.

Customers employ Guided Learning to:

  • Bring awareness to new announcements, policies, periodic events and quarterly update and maintenance activities
  • Collect user insights into application and page behavior
  • Reduce errors using in-built validation techniques and contextual guidance
  • Structure training programs, tours and initiatives for first-time and infrequent users to get familiar with their new application, page and processes
  • Capture user suggestions using Surveys and Feedback mechanisms

 

Oracle Guided Learning complements the OracleME platform by integrating into the Digital Assistant, is used by our many customers in conjunction with Oracle Journeys and has the ability to pass user and analytics data into Oracle Analytics Cloud.  

For customers looking to migrate to Redwood, consider looking into using Oracle Guided Learning as part of your change management and adoption strategy.

Head to Oracle Cloud Customer Connect for more information, tips and training and speak to our team for a deep-dive on our solution. Stay tuned for more details on how to apply this.

Chris Supangat

Principal Product Management, Guided Learning, Customer Success Services

Chris is a former marketer, and current technology enthuaist and evangelist, exploring the impact of technology on people, processes and systems. He currently works in the Product Management space for Guided Learning, Oracle's Digital Adoption Platform, helping to accelerate cloud success, adoption, change and training.

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