Welcome to another installation of “The Insider”, a peek into the inner workings of the Oracle Guided Learning Product team. Oracle Guided Learning is Oracle’s premier Digital Adoption Platform, designed to help organizations and their users adopt products, policies and processes faster as they transform continually in the cloud.
This series, will give you an insight into the rationales and reasonings for creating some of our innovative features and give you visibility into the team behind the platform.
Oracle Guided Learning – unify your adoption efforts across all your applications
Organizations are always seeking an integrated, unified experience to repeat and scale their efforts. The Digital Adoption space is no different, with our customers experiencing accelerated adoption, higher productivity and more satisfied users when using in-application techniques.
The misconception – Oracle Guided Learning is only for Oracle Fusion Applications
Contrary to speculation, Oracle Guided Learning can operate across any web/HTML based application. Oracle Guided Learning was originally known as Iridize, created for the purpose of a seamless onboarding and employee experience. Iridize connected into web HTML pages and applications as a JavaScript overlay via browser extension allowing customers to curate personalized, tailored experiences across their application stack.
In 2018, Iridize was purchased by Oracle, to be integrated into the Oracle stack to help increase cloud adoption and improve our customers’ users onboarding experience. In 2022, we enabled a seamless integrated embedded experience with Oracle Cloud Fusion Applications, thereby obviating the need to connect via an extension.
Currently Oracle Guided Learning is part of Oracle Customer Success Services, with the primary mandate to help our customers be successful. This doesn’t just translate into their success with onboarding, implementing and using Oracle specific products, but rather focus on solving customer problems and achieving outcomes together.
To this end, Oracle Guided Learning provides the opportunity for our customers to deploy our technology across our customer’s technology stack to help them accelerate adoption, maximize productivity, manage continuous change and satisfy their users across their enterprise-wide applications.
Figure 1: Deployment of Guided Learning across various processes within popular SaaS based applications
Examples of Oracle Guided Learning on Multi-Cloud Applications
To date Oracle Guided Learning has been tested and operated on over 37 different applications. These include Oracle’s Fusion Cloud Application Suite, Oracle NetSuite, Oracle Cloud Applications (such as Enterprise Performance Management, Configure, Price, Quote etc.), Oracle Industry Applications, PeopleSoft and JD Edwards. Guided Learning is also deployed and tested on UKG (Kronos Workforce Management), Service Now, DocuSign, Coupa and JIRA.
These applications are available under our Oracle Guided Learning Premium offering, with additional professional implementation, consultation and maintenance services also available.
Figure 2: Some of the applications that Guided Learning is deployed upon.
Our customers have deployed Guided Learning across their applications to help with:
Many of our customers using Oracle Guided Learning on non-Oracle applications have cited the value they have received from leveraging a managed service with Oracle Guided Learning and/or with support from our channel partners. Our adoption project managers provide expert consultation, implementation and maintenance services, providing the confidence and expertise needed to scale Guided Learning across their application stack.
Our Product Management team also reviews new application requests and offers a compatibility testing service to ensure the success of the new deployment. This can be raised with your current Guided Learning account manager and/or by contacting support.
Figure 3: Example of a Smart Tip deployed next to a search bar within a popular subscription multi-page web-application
What’s next?
With the innovation and investment being poured into Oracle Guided Learning, matched with our growth and adoption from customers, we hope many of our customers will consider extending their use of Guided Learning across their applications to develop efficiencies at scale in their adoption, change management and user support efforts.
To find out more about Oracle Guided Learning, please visit our website
To start a conversation around Oracle Guided Learning to use across your application stack, please connect with a member of our team.
To subscribe for more updates from Oracle Guided Learning, join us on Cloud Customer Connect and follow Oracle Guided Learning.
About the Authors:
Chris is a former marketer, and current technology enthuaist and evangelist, exploring the impact of technology on people, processes and systems. He currently works in the Product Management space for Guided Learning, Oracle's Digital Adoption Platform, helping to accelerate cloud success, adoption, change and training.
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