Intuitive Learning: Effective Change Management from Afar

August 5, 2020 | 2 minute read
Damien Carey
Senior Vice President, Oracle University
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Our reliance on technology has become more pervasive and necessary to manage and maintain employee performance remotely. With employees working from home for the foreseeable future, organizations and their IT leaders have been increasingly investing in communication, productivity, and learning software to meet the needs of their remote workforce – creating a new challenge: how do you successfully introduce and implement multiple new software solutions to employees working remotely?

Under normal circumstances, an average of 70% of change programs fail to achieve their goals – digital adoption platforms (DAP) can greatly reduce this rate of failure. DAPs are SaaS solutions designed to accelerate software adoption and help employees learn how to use new digital solutions smoothly and swiftly.

DAPs can transform a cumbersome adoption process into an effective and natural way to manage change. How? DAPs can integrate into a company’s solution to provide step-by-step guides as employees move through the company’s processes. This ability to integrate into the normal flow of work incites change almost imperceptibly. The use of smart, intuitive learning tools can mitigate the loss of a physical work environment without compromising adoption.

The best DAP solutions take elements from the SaaS toolbox like tooltips, bots, and interactive guides, and power them with usage data and AI-based capabilities. The result – smart adoption solutions that can be personalized for individual employees, to fit their needs by role and provide a transparent learning experience.

Oracle’s own DAP solution, Oracle Guided Learning, was developed with organization-wide change management in mind. Oracle customers lean on Guided Learning to design custom in-application guidance aligned to business processes that effectively shape employee behavior. Guides are presented to the users based on their role, when and where they need it, making change an organic process rather than a forced one.

Effective change has become even more critical, with many employees being required to work from home for the first time with the added complexity of learning new processes to support the remote structure. Oracle Guided Learning makes it possible to effectively communicate these changes whether it be with smart tips & pop-ups, disabled elements, step guides, visual cues, and more to lead tens of thousands of employees through any transition. 

Modern learning and change management is all about meeting employees where they naturally spend their time. As organizations increasingly rely on a remote workforce, maintaining business continuity and driving change management from afar will continue to remain a top priority. If your organization is seeking solutions to support this change, a strong DAP strategy might be exactly what you need. 

Damien Carey

Senior Vice President, Oracle University

Damien Carey is Senior Vice President of Oracle University.  Oracle University is one of the world’s largest IT training businesses, delivering modern learning solutions to the Oracle customer and partner ecosystem globally. Damien has transformed Oracle University into a customer focused and technologically innovative organization. Through this innovation, Oracle University is delivering modern, digital, just in time training with tangible business outcomes. His focus is on helping customers adopt Oracle Cloud services, enabling their organizations quickly and easily.


Damien began his career at Oracle in 1995 and has held a variety of leadership roles in Finance, Consulting and Education. Prior to joining Oracle, he spent 2 years with Qantas Airways, partnering with The Boston Consulting Group on the Australian Airlines post- merger activities and preparing Qantas Airways for IPO. Prior to that, Damien spent 3 years with The Shell Company working in all facets of the downstream oil industry, from refinery, terminal operations and transportation management to retail and distributor development.

Damien was a member of the Australian Army NORFORCE unit whilst completing his Bachelor of Business in Economics and Finance at Charles Darwin University.

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