Building Employee Trust with Oracle Guided Learning

September 14, 2023 | 3 minute read
Janae Tovar
Project Manager, Oracle Guided Learning
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Change in the workplace is to be expected. However, where change has historically been treated like an event to manage, strategic change leaders are now recognizing that a culture of openness, transparency, and responsiveness to employee concerns is an ongoing responsibility. In an article published by Chief Learning Officer, organizations are encouraged to effectively communicate with employees while fostering “an environment of psychological safety that encourages learning and risk-taking”. This is especially true in highly distributed workplaces where in-person interactions are less frequent. Successful digital transformation is dependent on a culture that embraces change and implements learning quickly.

Why is psychological safety so important to change? The degree to which employees trust in their organizations is strongly related to their openness to change. In a study published in the Public Relations Review, researchers Yue, Men, and Ferguson concluded that organizational leaders must focus explicitly on cultivating employee trust in the face of change. Their results demonstrated a strong positive relationship between the organizations openness to change, meaning if employees trust their organization, then they are more willing to adapt. This openness to change can result in very real benefits. An organization with a high willingness to change has been found by Oracle to result in higher real Cloud value and lower time and cost associated with implementation.

Solution Based Approach

Organizations can foster employee trust with transparent, two-way communication. This kind of communication is characterized by trustworthy and useful information, delivered in a thoughtful and considerate manner. Internal communication that is directly relevant to real employee needs and concerns also fosters that sense of trust in the organization. This means organizations must collect feedback from employees about where and when they need more information and support.

Oracle Guided Learning is a best-in-class tool to support transparent, two-way communication

  • Information and guidance are communicated to users when and where they need it. By keeping the communication with users in the application, within their workflow, OGL can help organizations demonstrate more care and concern for users’ day to day. While change will inevitably mean disruption to what used to be the way of doing business, ambiguity within the workflow can be minimized by delivering support to users exactly where they need it

  • Information and support can be quickly deployed, cutting the time to get the message out. Not only can OGL Guides be created, edited, and deployed quickly, but organizations can distribute the ability to create Guides to whoever makes the most sense within the organization with an unlimited number of possible content creators in OGL. This allows organizations to better keep their support fresh and relevant to the needs of their users.

  • Survey guides allow for enhanced data gathering on employee feedback. Leaders can more effectively demonstrate a genuine concern for employee feelings and needs via survey guides. Organizations can better listen to their employees and foster that collaborative dialog with convenient, in-app feedback.

For more information on Oracle Guided Learning - Visit our website

Janae Tovar

Project Manager, Oracle Guided Learning

Janae Tovar is a Project Manager for Oracle Guided Learning within Oracle University. Oracle University is one of the world’s largest IT training businesses, delivering modern learning solutions to the Oracle customer and partner ecosystem globally. Janae has worked with customers to deliver Oracle Guided Learning, an enterprise cloud platform that supports the creation of personalized, guided, and contextual user guidance and support, ensuring efficient adoption of Oracle cloud applications.

Janae’s career has been focused on training, adult learning, systems leadership, and change management. She has her doctorate in Organizational Leadership from Pepperdine University and her Masters in Learning Technology from Sacramento State University. For her undergraduate, she attended University of California, Davis, where she also played basketball for four years. She also had the good fortune to play basketball professionally for the Club Olympique du Puy en Velay in France.

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