As more and more organizations move to cloud technologies and embrace digital solutions, a digital culture spreads to almost every workplace. Among the many challenges Chief Information Officers are faced with, one of the biggest ones migrating the entire organization into a different state of mind – the digital state of mind.
Most CIOs have no illusions: digital transformation is a tremendous challenge with numerous factors, any of which can go wrong and spark a chain reaction to failure. Simultaneously, the benefits of moving to the cloud are enormous.
How can we plan the smartest path to successful digital transformation? By preparing diligently, helping our teams embrace change, and providing employees with the most accurate tools for the job.
Incredibly, only 30% of transformations succeed. A McKinsey survey cites dozens of factors that can make or break a shift to digital environments: clear communication, involved leadership, use of digital tools to expedite the process, to name a few.
The one factor that seems to tie all of them together is a need for preparation for the change. Preparing for a change of this magnitude requires a thorough understanding of project specifications: Who will be part of the digital transformation? How will the change affect them and their ability to perform? What are the best tools to help them transition?
A comprehensive specification project will examine the anatomy of specific teams, their software and work processes, and more.
According to McKinsey, companies that implement digital tools to make information more accessible across the organization to support digital transformations have success rates that are twice as high as companies that do not. The same can be said for the success rates of companies that brought in self-service technologies.
Finding the right adoption tools is imperative to a successful digital transformation across an organization. Digital adoption tools are usually designed for specific purposes, with certain audiences in mind. Selecting the most accurate tool and possibly customizing it to fit an organization’s specific needs can help streamline the adoption process immensely.
Source: McKinsey & Company, "Unlocking success in digital transformations"
Helping employees dissolve resistance to change is probably the biggest challenge in digital transformation. Resistance stems from a variety of reasons, but research has established that the primary reason is not being included and informed. When employees are passive participators in the process, they are more likely to resist it. When employers included their subordinates and shared with them the reasons for the change, employees felt like they were more active players, that they were doing, rather than something was being done to them.
Conclusion: people like to know things. A transparent, inclusive process is more likely to result in enthusiastic, proactive employees.
Heading digital transformation, CIOs are at the crux of a tectonic shift. As the technological leaders of their organizations, CIOs may be the only people to see the whole picture end-to-end, from team level to division level. This puts them in the singular position to understand the nuanced challenges that digital transformation can invoke.
While not all challenges can be foreseen, diligently preparing and mapping out the organizational terrain can help. Leading a clear, informative, inclusive process will make employees feel like they're part of one big team, which will encourage them to participate.
Noa joined the Oracle University marketing team when Oracle acquired Iridize. With a strong background in digital marketing, UX planning, and customer strategies, Noa heads the Guided Learning content team in educating Oracle readers on digital adoption and learning in the workplace.
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