Trends, Tips and Insights on Digital Learning and Certification

Oracle Customer Experience Training - What's Available? Who's it for?

Jim Vonick
Senior Product Manager

Many companies are turning to Oracle Commerce Experience (CX) solutions to provide their customers with consistent, personalized experiences whenever a customer engages with its brand.

Typically, these same companies are also looking to accelerate the deployment and adoption of their Oracle CX solutions. Subsequently, we get a lot of questions about which training is available for the Oracle CX solutions. 

The following provides a quick guide to available training and for which job roles the training is intended.

Oracle Commerce Training
  • Administrators - Learn how to manage your Oracle
    Commerce production environment and become more efficient at
    supporting your Oracle Commerce applications.
  • Application Developers - Develop the fundamental knowledge
    and hands-on experience to extend the Oracle Commerce platform and
    customize Guided Search.  Deliver personalized content using Experience
  • Business Users - Learn how to take control of the
    merchandising process, including the product catalog, pricing,
    promotions and profile management to make every selling
    interaction relevant to every customer.

Browse available Oracle Commerce courses, which includes ATG and Endeca courses.

Oracle CPQ Cloud (BigMachines) Training

  • Administrators - Develop the skills to
    successfully implement and maintain an Oracle CPQ Cloud site, and then
    build on that foundation by exploring details for three main areas:
    Configuration, Commerce and the Document Engine. 
  • Business Users - Get introduced to the
    Oracle CPQ system, including how the application is set up and how to
    communicate business requirements to administrators before, during and
    after implementation.

See the available Oracle CPQ (BigMachines) courses.

Oracle Sales Cloud Training

  • Application Developers - Learn how to modify, customize and extend the as-delivered Oracle Sales Cloud applications.
  • Implementers and Consultants - Develop the skills to ensure
    a smooth, rapid implementation of Oracle Sales Cloud. You'll walk away
    with a deeper understanding of the foundation and configuration options
    of Oracle Sales Cloud so you can make better decisions during your
    implementation that align with your business requirements.

See the available Oracle Sales Cloud courses.

Oracle Service Cloud (RightNow) Training

  • Administrators - Learn the fundamentals to help get oriented. Become familiar with the initial setup tasks to get you started and the core
    functionality to help you enhance and maintain your system.
  • Business Analysts - Learn how to leverage Oracle Service Cloud Analytics to benefit your business.

See the available Oracle Service Cloud (RightNow) courses.

Oracle Marketing (Eloqua) Cloud

  • Administrators - Learn database integration, system integration, user management and database security for your Oracle Marketing Cloud solution.
  • Marketing Professionals - Learn marketing best practices as well as Eloqua-specific product knowledge.

Explore available Oracle Marketing Cloud (Eloqua) courses.

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