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  • July 26, 2018

Oracle Cloud at Customer - 7 Facts to Know

Sudhir Menon Gangadharan
Cloud Evangelist and PAAS Specialist

The On Premise architecture governance is within the data center of the customer or partner. It has been the  standard for hosting the application, data and middleware solutions and supporting various non functional parameters such as scalability, load balancing, fault tolerance.

The public cloud era provided the managed service where customer on click using automated API can provision and maintain solutions hosted by the service provider.  

With the evolving adoption of cloud, there are some challenges related to how the flexibility of cloud can be extended to the data center with regulation, standards, privacy and security restrictions across geography.

Oracle Cloud at Customer is a solution that provides this flexibility to bring cloud to the customer data center. This can be extended into multiple product lines: Exadata Cloud at Customer and Big Data Cloud at Customer.

Cloud enables innovation. Line of business users now have to be able to innovate on behalf of their teams and are being held accountable to get things done quickly. As a result, there are changes across companies – not just for IT, but for all aspects of the business – from finance to HR to operations.

1. What are the challenges we solve through Cloud at Customer?

These are challenges that customers are trying to solve. Some customers want to look at a private Cloud because they have specific business needs and requirements.

Customers have data sovereignty constraints and they need to ensure they keep their data on premise – or you can’t use someone else’s data center.  We see this a lot with financial customers and healthcare customers, for example. These customers need complete isolation of their infrastructure and can’t share their infrastructure with other customers.

These customers may need to comply with security frameworks such as SOX, HIPAA, etc. These regulatory frameworks can’t be available in the public Cloud and can only be in an environment that complies with their specific regulations. 

Additionally, customers want control. Customers may need to maintain full control of their data as well as their systems.  Customers want to use their own firewalls, load balances, VPNs and their businesses are set up such that they need to deliver on specific SLAs and the benefits need to be realized in their own data centers. 

Finally, customers want to make sure they are not dealing with any latency issues. 

They need to connect with back-end mainframes or databases. For example, as their traffic goes from private to public, there might be certain Service Level Agreements (or SLAs) the customers need to meet so that latency is very low or they want dedicated infrastructure within their own data center.

They could be working in a country where their data center is not located.  This is where having a Cloud on their premises makes a lot of sense.

 2. What are some use cases about Cloud at Customer?

  1. Secure Oracle Cloud behind your firewall

  2. Development and Testing in Oracle Cloud and production environment on Oracle Cloud At Customer (continuous integration, continuous deployment)

  3. Burst from your premises to the Oracle Cloud for flex capacity on demand

  4. Modernize web app server and DB deployment, simplify operations - modernize web app server and DB deployment, simplify operations

3. What are the building blocks for cloud at customer?

Common Control Panel

• All Cloud Services managed through shared Control Plane to optimize cost and scale
• Ability to flexibly add compute and storage capacity as needed in granular increments

Compute, Block and Object Storage and Oracle PaaS as required

Exadata Cloud at Customer Configurations - Full Rack, Half rack, Quarter Rack

4. What are the various cloud operations?

Different cloud operations include Monitoring, Incident Management and Resolution, Patch Management, Backup and Restoration and Cloud Support.

5. What are the roles and responsibilities?

Different roles as part of Oracle documentation

Oracle Cloud Ops

Not Oracle

Oracle Cloud Ops

Not Oracle

  • Hardware faults, Availability, Capacity
  • None
  • None
  • Monitoring of customer assets (guest OS, apps etc) inside VMs
  • Incident Management and Remediation
  • Root Cause Analysis
  • Spare Parts and Field Dispatch
  • Onsite Diagnostic Assistance (e.g., network troubleshooting)
  • Support for any incidents related to the underlying platform or subscription
  • Incident Management and resolution for customer assets inside VMs
  • Proactive patching of Hardware and IaaS/PaaS control stack
  • None
  • Staging of patches (e.g. Oracle DB patch set)
  • Patching of tenant instances
  • Testing
  • Required activities to maintain service availability
  • None
  • None
  • Snapshots / Backup & recovery of customer’s IaaS and PaaS assets using Oracle native or 3rd party capability
  • Response & resolution of SRs related to infrastructure or  subscription
  • Submit SRs via MOS
  • Support in resolving any issues related to the underlying platform or subscription
  • Submit SRs via MOS

6. How is Cloud 2 Customer Secure?

C2C Security

Two factor authentication:

  • Installation and provisioning

  • Monitoring and incident management

  • Change management

7. What are the OS images provided?

Oracle Linux images provided:

  1. 6.4 UEKR3/4

  2. 6.6 UEKR3/4

  3. 6.7 UEKR3/4

  4. 6.8 UEKR3/4

  5. 7.1 UEKR3/4

  6. 7.2 UEKR3/4

  7. CentOS, Ubuntu, Debian

  8. SLES, Windows

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About the Author:

Sudhir Menon is seasoned and experienced techno-management professional with 22 + years of diverse experience across Consulting, Industry Solution, Architecture, and Technology Management. He is very passionate about architecture and has diverse experience in managing customer and building solutions specific to industry mapping to the business needs. He has Strong Consulting experience in building IOT, Analytics, Cloud and Middleware Solutions for large customers. He is currently doing research around IOT and Analytics and building next generation solutions.

Working as Solution Consultant in Oracle University and also focusing on end user adoption solution. You can reach him @sudhir.g.menon@oracle.com

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