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Trends, Tips and Insights on Digital Learning and Certification

Fulfillment Email Alias Decommissioned

Guest Author

All Oracle Certification customer service issues previously sent to ocp-fulfillment_ww@oracle.com, should now be submitted as service requests via the new request tool, as support via this email alias ended Monday May 23, 2011.

Managing
candidate communications via this new system will enable better issue
tracking capabilities and ensure that all issues are handled quickly and
efficiently. The integrated tool will also help us to more easily
research historical and related issues to enable improved certification
communications and business processes.

Note that
questions related to Java, Oracle Solaris (Cluster), MySQL, NetBeans or
OpenOffice.org exams or certification may currently still be sent to suncert_ww@oracle.com and resolved via email.

We
are excited about this new offering and continue to
work toward improved customer service for our OCP
community. Thank you for your cooperation!

QUICK LINKS

  • Oracle Certification Support:
    All issues that previously would have been sent to
    ocpexam_ww@oracle.com, siebelcert_ww@oracle.com,
    hyperioncert_ww@oracle.com, beacert_ww@oracle.com,
    ocp-fulfillment_ww@oracle.com
  • suncert_ww@oracle.com:
    Continuing email alias for questions on Java, Oracle Solaris (Cluster),
    MySQL, NetBeans, OpenOffice.org exams and certification

Join the discussion

Comments ( 5 )
  • guest Monday, June 27, 2011

    Your support for your certification program is lacking. Sent several emails and still have not heard how to resolve the issue.


  • Yury Velikanov Thursday, June 30, 2011

    Hello Harold and the OCP Team,

    I am glad to see that Oracle makes some efforts to improve our (your clients) experience in getting heard. It was real pain to get to speak with any OCP representatives in the past. I hope that this initiative will make a difference.

    Just tried to use the "new request tool" to get my broken OCM profile (messy information) on Oracle Eduction web fixed. Filled in form and after pushing submit button got the following error:

    "An error occurred: ORA-06502: PL/SQL: numeric or value error: character string buffer too small. Please try again later."

    Question: How I can report a problem on the "new request tool" if this form doesn't work?

    Thank you in advance for your answer,

    Yury,

    OCP 7.3/8/8i/9i/10g/11g OCM 9i/10g/11g :)


  • guest Friday, July 29, 2011

    I have given 1Z0-047 exam and still did not received certification at my residential address.

    Name: Vikram Shah

    TestingID: OC0969651

    Date of Exam: 13-June-2011

    Exam Code: 1Z0-047

    Center ID: 57339

    Please provide me the tracking ID if it has already been dispatched.


  • Sandeep Kumar Wednesday, September 7, 2011

    Hi OCP Team

    I have raised the Service Request:22180917, to issue my OCP success kit which is showing the status shipped in certview since 12-JUL-2011. My testing ID is How can I check the status of the Service Request raised for the issue. Earlier I raised the Service Request for same purpose but got hard closed without providing the required information, as I could not find the option to view the SR:22099701. My Oracle Certification Program ID is SR3120514. Please help.

    Regards,

    Sandeep


  • brandye barrington Thursday, September 8, 2011

    Sandeep,

    The team responded to your first SR, but closed because they never received a response from you. Please be sure that their emails are not going to your junk mail folder. I see that they replied to SR 22180917 today to let you know that they have reshipped your kit.

    Regards,

    Brandye Barrington


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