Trends, Tips and Insights on Digital Learning and Certification

Customer Spotlight: Ricoh

Gretchen Bulan
Senior Marketing Manager

Ricoh, a leading information management and digital services company, strives to achieve top results for its customers’ digital transformation projects. The organization also recognizes that delivering these results requires continuous improvement and transformation on the part of Ricoh itself. Internal processes and systems must be understood and administered in a smooth and seamless manner, without fail. That’s why Ricoh’s implementation of Oracle Guided Learning for its Oracle Fusion Applications is such an important and influential decision, especially for its sales teams.  

Ricoh had many options when considering a partner for their digital adoption and cloud implementation projects. After careful research by Ricoh’s implementation team, Ricoh chose Oracle Guided Learning over several other digital adoption platforms. Ricoh’s Director of Enterprise Sales Systems, Charles Voyles, cites two major factors in this decision: platform ease of use, and a strong collaborative relationship with the Oracle University team.

Working with the team at Oracle University, Ricoh was able to fully customize the guides, messages, resources, and experience in Oracle Guided Learning to help simplify and streamline their training and communications. Ricoh’s salesforce is now able to easily access and complete training and receive updates directly in Oracle applications, increasing productivity and saving time on essential business activities. Critical information is at their fingertips, allowing employees – and leadership – to focus on driving sales instead of searching multiple systems for information. Usage tracking and reporting features of Oracle Guided Learning also give leadership a clear, detailed look at how guides and other training tools are being used in real-time, while also offering the ability to evaluate, change and improve processes or resources as needed.

Additionally, throughout the evaluation and implementation process, Ricoh was able to offer suggestions to the Oracle University team that helped influence the future product roadmap of Oracle Guided Learning. Ricoh knows they have a true partner in Oracle University – a partner committed to the success of the Oracle Guided Learning solution at Ricoh.

“We were pleased with the service and partnership provided by Oracle University, particularly for its flexibility and being open to changing their application to help us make what Ricoh needs a reality.”

--Charles Voyles, Director of Enterprise Sales Systems, Ricoh USA, Inc.

Read the full customer success story to learn more about how Ricoh evaluated and ultimately chose Oracle Guided Learning to advance its overall adoption of Oracle Cloud applications.

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