Monday Jul 15, 2013

UK’s River Island Selects Oracle Retail Planning

River Island, a leading UK-based fashion retailer, has selected Oracle Retail Planning and Optimization solutions to support its strategy for Commerce Anywhere and international expansion.

River Island will use Oracle Retail Merchandise Financial Planning, Oracle Retail Assortment Planning and Oracle Retail Item Planning to establish more consistent and accurate planning processes that manage its current and future planning and life-cycle requirements.

River Island, which has a global portfolio of over 300 stores with multiple web, franchise and wholesale operations wanted to improve planning across all channels to better support its growing business.

By capitalizing on Commerce Anywhere and cross-organizational collaboration capabilities, River Island expects to better understand merchandise performance throughout the business, using this insight to drive more profitable inventory investment decisions and improve the customer experience.

With a consolidated view of planning, River Island can reconcile all merchandise, financial, item and assortment plans to business targets, improve accuracy and optimize in-season inventory, sales and margin performance, including exception management.

River Island has recognised Oracle Retail solutions as being highly flexible and scalable, and as built on deep fashion retail expertise. Oracle Retail solutions support the needs of River Island’s growing Commerce Anywhere international fashion retail business across its various operational models.

The press release announcing this news can be found on the Oracle website.

Tuesday Mar 20, 2012

The Oracle Retail Week Awards - in review

Jeremy Vine speaks to guests

The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail.

the main hall at the Oracle Retail Week Awards

All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries.

Winners 2012

 

The Market Force Customer Service Initiative of the Year

Winner:
Dixons Retail: Knowhow
Highly Commended:
Hughes Electrical: Digital Switchover

The Deloitte Employer of the Year

Winner:
Morrisons

 

 

Growing Retailer of the Year

Winner:
Hallett Retail - The Concessions People
Highly Commended:
Blue Inc  

The TCC Marketing/Advertising Campaign of the Year

Winner:
Sainsbury's: Feed your Family for £50  

The Brandbank Multichannel Retailer of the Year

Winner:
Debenhams
Highly Commended:
Halfords  

The Ashton Partnership Product Innovation of the Year

Winner:
Argos: Chad Valley
Highly Commended:
Halfords: Private label bikes  

The RR Donnelley Pure-play Online Retailer of the Year

Winner:
Wiggle  

The Hitachi Consulting Responsible Retailer of the Year

Winner:
B&Q: One Planet Home  

The CA Technologies Retail Technology Initiative of the Year

Winner:
Oasis: Argyll Street flagship launch with iPad PoS  

The Premier Tax Free Speciality Retailer of the Year

Winner:
Holland & Barrett  

Store Design of the Year

Winner:
Next Home and Garden, Shoreham, Sussex
Highly Commended:
Dixons Retail, Black concept store, Birmingham Bullring  

Store Manager of the Year

Winner:
Ian Allcock, Homebase, Aylesford
Highly Commended:
Darren Parfitt, Boots UK, Melton Mowbray Health Centre  

The Wates Retail Destination of the Year

Winner:
Westfield, Stratford

The AlixPartners Emerging Retail Leader of the Year

Winner:
Catriona Marshall, HobbyCraft, Chief Executive

The Wipro Retail International Retailer of the Year

Winner:
Apple

The Clarity Search Retail Leader of the Year

Winner:
Ian Cheshire, Chief Executive, Kingfisher  

The Oracle Retailer of the Year

Winner:
Burberry

 Sarah Taylor from Oracle with Burberry

 

Outstanding Contribution to Retail

Winner:
Lord Harris of Peckham

   

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

 

Friday Mar 16, 2012

David Cameron addresses - The Oracle Retail Week Awards 2012

The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail.

Check back on the blog in the next couple of days for more videos, interviews and insights from the awards.

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Wednesday Oct 05, 2011

Digital Natives Demand a Better Multi-Channel Experience

In an earlier blog post we announced that we were surveying over 1,500 young consumers and would be publishing the results at World Retail Congress in Berlin.  Mike Webster from Oracle presented the results to a busy room at the conference last week and the results have been hugely popular both with retailers and with the press. 

You can download a white paper of the results at http://www.oracle-retail.com/digitalnatives/ for your own perusal, and please see the official press release below for the key information.  If you're interested in looking at the raw data then please get in touch. 

Digital Natives Demand a Better Multi-Channel Experience, Reveals Oracle Research

Price, Product, Choice, Promotions and Technology are Key to Creating a Winning Shopping Experience

Redwood Shores, Calif. – September 27, 2011

News Facts
Oracle’s latest research on the future of retail in 2025 according to the digital native generation born after 1980, reveals that the shopping experience of the future needs to be connected, fit-for-purpose and always available.
Oracle commissioned the survey in July 2011 to examine the views of digital natives to current shopping needs and their expectations of these needs in 2025 as they come of age, interviewing 1,514 young consumers between 19-23 years from the UK, Germany and France.
Results revealed that digital natives love to shop but they are discerning, wanting differentiated products, pricing and services based on their preferences, to interact with retailers when and how it suits them, and for this experience to be seamless and connected whatever channel they choose.
Technology is the key to expediting the shopping experience, whether in-store to facilitate a sale, or using online channels to research and compare price, promotions and choice, suggesting that retailers must optimize their operations in support of customer priorities and operate in a connected 24/7 environment.
German consumers are the most internet savvy using online channels to shop and research more than their international counterparts, while British digital natives are more likely to use self-service technologies in stores, and in particular are keen to be given the opportunity to do so in fashion stores.
Findings also reveal that stores remain the channel of choice for digital natives and will remain critical to the shopping experience of the future, which has meaningful impact for bricks and mortar retailers.
When it comes to online shopping however, this group prefers pure-play internet retailers over multi-channel retailers who have expanded their businesses online, illustrating that the latter must continue to invest in developing their multi-channel strategies from an organizational, operational and technical perspective to meet the growth of online commerce.
Price is the most important purchasing criteria for this group and is perceived to remain so in 2025 along with promotions; and while product range is also a key motivator, brand appears to be less important than price, range and assortment.
Retailers appear not to be targeting this group correctly with personalized promotions, indicating that there is opportunity for retailers to make better use of actionable insight and create a winning shopping experience for all.
A whitepaper titled: ‘The Future of Retail: Through the Eyes of Digital Natives’ providing key findings and analysis on the results is available to download at: www.oracle-retail.com/digitalnatives.
Key findings of the research were announced by Oracle® Retail’s Senior Vice President and General Manager, Mike Webster, at a session on The Retail Consumer in the Year 2025 at the World Retail Congress in Berlin today.

Supporting Quote

“This research presents a number of interesting findings for retailers outlining considerable opportunities,” said Mike Webster, Senior Vice President and General Manager, Oracle Retail. “To drive long-term growth, retailers need to provide superior experiences that consumers are demanding. The research supports the importance of creating a solutions platform that provides a connected multi-channel shopping experience.”

Notes for Editors

to The Future of Retail: Through the Eyes of Digital Natives survey were generated from 1,514 European consumers aged between 19 and 23. The two-part survey covering retail today and perceptions and expectations of retail in 2025 was conducted using Redshift Research in July 2011 using its online consumer panel. The study compiled online responses from 506 respondents in the UK, 503 in Germany and 505 in France.

Supporting Resources

About Oracle Retail

Oracle provides retailers with a complete, open and integrated suite of business applications, server and storage solutions that are engineered to work together to optimize every aspect of their business. 20 of the top 20 retailers worldwide - including fashion, hardlines, grocery and specialty retailers - use Oracle solutions to drive performance, deliver critical insights and fuel growth across traditional, mobile and commerce channels. For more information, visit our Web site at http://www.oracle.com/goto/retail

About Oracle

Oracle (NASDAQ: ORCL) is the world’s most complete, open and integrated business software and hardware systems company.  For more information about Oracle, visit http://www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info

Jessica Moore
Oracle
+1.650.506.3297
jessica.moore@oracle.com

Emma Quinn
JD Marketing
+44 20 8297 5388                  
emmaq@jdmarketing.co.uk

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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