For many retailers, technology is something they know they need to optimise business operations, but do they really understand it and how can they select the solutions they need from the many vendors on the market?
Retail is a data heavy industry, with the average retailer managing thousands of SKUs and hundreds of categories through multiple channels. Add to this the exponential growth in data driven by social media and mobile activities, and the process can seem overwhelming. Handling data of this magnitude and analyzing it effectively to gain actionable insight is a huge task, and needs several IT components to work together harmoniously to make the best use of the data available and make smarter decisions.
With this in mind, Oracle has produced a video to make it easier for businesses to understand its global data IT solutions and how they integrate seamlessly with Oracle’s other solutions to enable organisations to operate as effectively as possible. The video uses an orchestra as an analogy for IT solutions and clever illustration to demonstrate the value of the Oracle brand.
In this video, Lara Livgard, Director of Oracle Retail Strategy, introduces Oracle Retail Merchandise Operations Management (MOM), a set of integrated, modular solutions that support buying, pricing, inventory management and inventory valuation across a retailer’s channels, countries, and business models.
MOM is the backbone of successful retail operations, providing timely and accurate visibility across the entire enterprise and enabling efficient supply-chain execution driven by plans and forecasts. It's modular architecture facilitates tailored and high-value implementations, giving retailers the information they need in order to offer a quality customer experience through a truly integrated multi-channel approach.
In this video, Claudio Cavacini of Oracle Retail explains Oracle Retail Data Model, a solution that combines pre-built data mining, online analytical processing (OLAP) and dimensional models to deliver industry-specific metrics and insights that improve a retailers’ bottom line.
Claudio shares how the Oracle Retail Data Model (ORDM) delivers retailer and market insight quickly and efficiently, allowing retailers to provide a truly multi-channel approach and subsequently an effective customer experience. The rapid implementation of ORDM results in predictable costs and timescales, giving retailers a higher return on investment.
Oracle recently released a video illustrating how Oracle
products and services impact people every day of their lives.This overview demonstrates just how many
different industries rely on Oracle’s world-leading technology solutions to
gather and process data, enabling them to engineer systems together in the
cloud and in the data centre.
The video explores how Oracle solutions are impacting the
retail, automotive, pharmaceutical, medical and travel industries.Through the central character, Sam, this
video highlights how cross-industry solutions like collaboration software, data
processing and business intelligence platforms can improve business performance,
reliability and flexibility; lower the cost and complexity of IT implementation
and management; and deliver greater productivity, agility and better business
To find out more about how Oracle’s products and services
can help you to deliver better results, visit www.oracle.com/retail
Oracle recently announced the introduction of Oracle Retail Mobile
Point-of-Service, a mobile extension to the Oracle Retail Point-of-Service
(POS) used by many retailers internationally. Oracle Retail Mobile POS offers
wide ranging cost and efficiency benefits by allowing staff resource to be used
more effectively whilst also reducing spend associated with fixed POS
For retailers utilising Oracle Retail Stores Solutions, additional
benefits can be realised.Oracle Retail
Mobile POS works with these solutions to allow store personnel to check
in-store inventory, access product information and specifications, and perform
tasks such as the printing or emailing of receipts and the activation of gift
As Oracle Retail Mobile POS is an extension of Oracle Retail
Point-of-Service, retailers can benefit from seamless integration with existing
systems, simple upgrade procedures and seamless delivery across the business.
However, the solution’s scalable and flexible architecture also supports
multiple mobile operators and systems, so retailers are not locked into
As well as being popular with retailers, Mobile POS has also proved to
be well liked by consumers as it facilitates improved customer service levels.
Retail staff are able to spend more time with consumers on the shop floor,
access requested inventory information, and perform tasks that would
traditionally have needed to be completed at a fixed cash register.
We were very priviledged recently to speak to Jorge Delgado - Director of Supply Chain at Spanish convenience store group DinoSol - about how the business is using Oracle Retail applications to improve their supply chain planning and management. Jorge also discusses the technology challenges facing a large-scale European grocer.
In this blog post, Claudio Cavacini from Oracle Retail gives us an insight into Oracle Retail Customer Analytics, the latest data analytics tool from Oracle Retail to help retailers better understand their customers and what drives their buying decisions.
Oracle Retail Customer Analytics is a powerful business intelligence tool complementing Oracle Retail Merchandising Analytics, which was launched last year and created to enable retailers to better organise and understand merchandising data, providing visibility to item and store performance, inventory turn, sales and profit trends, and potential out-of-stocks.
Oracle Retail Customer Analytics uses the same intuitive approach to visualising data but draws on customer behaviour, adding a new dimension to Oracle Retail's industry-leading actionable insight solutions. For example, a merchandiser can see purchasing trends in different demographic groups or see what items are regularly bought together by customers, and use those insights to deliver more effective stock management, recommendations and store design both in store and online.
Today, retailers are notoriously “data-rich but information-poor.” Over the years they’ve accumulated millions of rows of data involving sales, inventory, suppliers, customers, promotions, employees and more, but fail to fully utilise this data to make more informed decisions.
Key functional BI opportunities exist both with the “buying” and the “selling” sides of retail, and involve managing both “top-line” and “bottom-line” concerns.
And especially today, knowing both customers and consumers and basing store selection, product assortments, pricing and promotional decisions on a deep understanding of those customers is something that EVERY retailer wants.
With Oracle Retail Customer Analytics, hundreds of different data sets can be combined to create unique dashboards specific to the user - whether these be category managers, merchandise managers, buyers or pricing analysts, and allowing them to quickly access the data relevant to them and act on the insight provided. Claudio's introduction to Oracle Retail Customer Analytics offers several examples of the metrics, with dashboards and reports being set up to answer specific questions. For example:
'How are my products selling across various customer demographics?' - A retailer can choose which demographic attributes are important to them and see sales broken down by those attributes, including income, household makeup, area of residence, etc.
'What are my top product affinities?' - That is, when the retailer promotes a certain category, is there another category that experiences a corresponding increase in sales? A retailer can then use this information to improve promotional activities.
With Oracle Customer Analytics, Oracle offers best-in-class business intelligence tools with retail-specific expertise that are optimised to run on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. This means these tools are designed to deliver the extreme performance and scalability required to accommodate high data volumes common to retail environments without sacrificing depth or speed of analysis.
With Oracle Retail Analytics, our intention is to bring this stack and our deep retail knowledge together in a cohesive solution that is built for retail, and offers actionable insights from storage to scorecard, covering enterprise-level BI needs, yet in a manner that is complete, open, integrated and dedicated to retail.
myToys.de GmbH, which runs Oracle Retail Point-of-Service (ORPOS) in its 13 retail stores in Germany (see press release), has developed and implemented a Java-based interface for integrating the ZVT payment terminal with ORPOS.
Through the combined support of payment service provider, easycash GmbH, and Ingenico GmbH, Germany´s leading payment terminal provider, myToys.de has become the first organisation to create this new automated solution for the Oracle Retail Point-of-Service, which has eliminated input errors that could occur with manual payment terminals and is localised for the German market.
Ingo Stober, head of retail business at myToys.de confirms: “With this solution, we can speed up the payment process, reduce manual errors and enhance the customer experience in our stores”.
myToys.de GmbH is a member of the Otto Group and one of the leading multichannel retailers for toys and other kids products in Germany. Customers can choose from over 100,000 attractive products, starting with items for expectant mothers or basic baby equipment to items for school children and beyond. In 2006, the first of 13 myToys.de retail branches was opened.
If you would like to find out more about this solution, please contact the head of Oracle E-Business Suite Development at myToys.de, Mr. Ralf Schmilewski, or leave a comment below.
Luxottica Group is a global leader in premium, luxury and sports eyewear with nearly 6,250 stores worldwide. The Group’s strong brand portfolio comprises ten house brands including Oakley, Ray-Ban, Percol and Arnette, and 20 licensed brands such as Bulgari, Chanel and Versace.
In January at the Oracle Retail Exchange in New York, Luca Del Din, Luxottica Group’s IT Manager – Global Retail Demand and Integration and Irven Cassio, Digital Experience Director for Luxottica Retail introduced our REx delegates to their flagship Sunglass Hut store on Fifth Avenue. This store showcase provided the opportunity to explore this fantastic retail space incorporating the store’s interactive retail concept, the Sunglass Hut Social Sun station. I invite you to hear from Luca and Irven as we explore some of the innovative technologies and concepts that Luxottica deployed in this store and how these deliver an elevated customer experience.
We recently spoke to Koen Aben, the Supply Chain Director of WE Fashion, who gave us some insight into how Oracle supported the international fashion retailer through the completion of a large scale integration project across its 340 European stores. Koen explains the reasoning behind the project which was to create a common retail foundation and to integrate and align working processes to drive insight and enable continued growth. It is always good to hear from someone of Koen’s experience who can articulate the benefits of partnering with the right company for such an extensive project as this.
Koen explains that a crucial element of such a project is to unify business applications into a common platform, adding that for successful growth, retailers really need to achieve enterprise-wide alignment. At the start of the three year project, WE Fashion’s application platform was fragmented impacting the company’s ability to support sustained growth. In light of this, WE Fashion invested in its processes, systems, teams and partnerships to build the needed retail foundation. Now after successfully completing the project, the basis is in place to ensure that growth is unimpeded.
In the video, Koen Aben highlights some of the factors necessary for the success of the project as:
Having an understanding that the process of creating a growth platform for a company is a long journey
Accepting that during a lengthy project such as this, there will be high and low points experienced within the project team and the business, but that the relationship with your partners is crucial to the success of the project.
Having the correct team in place will prove to be the “lynch –pin” of any successful project
Oracle supported Koen and his team in implementing this project, and is recognised for the role it played during this development in partnership with the company. On his experience with working with the Oracle team, Koen points out that in the critical situations, Oracle was there to ensure that the right people were in place whenever needed and this was key to ensuring the project’s success. Since Oracle is one of the few providers that can offer an enterprise-wide retail platform, our best practice approach is key to connecting interactions throughout the business to enable insight and optimise operations.
This is a great example of a large scale international retail project, where the true success of its completion is reflected in how proud the company is about what has been achieved, and the fact that results are already being seen.
Recently, I had the opportunity to speak with Sheik Al Sorayai, Managing Director of the Saudi Arabian carpet and rug manufacturer, the Al-Sorayai Group. His business has recently implemented Oracle® Retail Merchandising and Stores applications in only six months to support the launch of its new furniture retail concept, HomeStyle.
With an aggressive growth strategy for the new business in place, the Oracle Retail solutions are enabling Al-Sorayai to coordinate merchandising and store operations and improve decision-making and insight to optimise margins, reduce inventory costs and provide a consistent customer experience.
In January, leading Chinese footwear brand Daphne announced that they had chosen Oracle Retail as a solution provider for its expansion strategy.
We were delighted to host Michael Hu, Chief Operations Officer of Daphne, at our exclusive Retail Exchange event in New York in January. We interviewed Michael about Daphne, Daphne's plans for the future and how Oracle's solutions will play a role in that future.
The video is below. We are very grateful to Michael for taking the time to speak to us. To find out more about how Daphne is using Oracle, see the full press release HERE.
Kamal Osman Jamjoom Group (KOJ) is one of the most established retail groups in the Middle East operating over 500 stores, six franchise brands and two highly successful private labels. KOJ’s Chief Financial Officer and Group Financial Director, Richard Winsor, recently presented at the Oracle Retail Industry Day in Dubai and took some time to share with us his experiences of implementing and using Oracle Retail.
Having first gone live with Oracle Retail in March 2008, KOJ has used, upgraded and added to their Oracle Retail foundation, most recently deploying Oracle Retail Planning applications. The business has seen strong benefits around consistency of data, low integration costs and scalability, particularly in supporting its rapid expansion programme around the region.
Take a look at Richard’s advice for retailers looking to deploy Oracle Retail and how they can benefit from the KOJ implementation programme.
Recently we attended the Retail Week Conference at the Hilton London Metropole Hotel in London. The conference proves to be an inspirational meeting of retail minds and the insight gained from both the speakers and the other delegates is invaluable.
In particular we enjoyed hearing from Charlie Mayfield, Chairman at John Lewis Partnership, about understanding how the consumer is viewing the ever changing world of retail; a session on how to encourage brand-loyal multichannel activities from Robin Terrell of House of Fraser with Alan White of the N Brown Group, Vince Russell from The Cloud and Lucy Neville-Rolfe from Tesco; and a fascinating session from Tim Steiner, Chief Executive of Ocado, about how the business makes it as easy as possible for consumers to shop on their various platforms, which included some surprising usage statistics.
Oracle's own Vice President of Retail, Paul Dickson, also held a session with Richard Pennycook, Group Finance Director at Morrisons, about the role of technology in accelerating and supporting the business strategy. Morrisons' 'Evolve' programme takes a litte-and-often approach to updating its technology infrastructure to spread cost and keep the adoption process gentle for staff, and the session explored how the process works and how Oracle's technology underpins the programme to optimise their operations using actionable insight.
We had a quick chat with Paul Dickson at the session to get his thoughts on the programme - the video is below. We also filmed the whole presentation, so keep checking back on this blog if you're interested in seeing it.
The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group.
The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry.
Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in."