Tuesday Feb 03, 2015

WEBINAR - Feb. 25th: TOMS - Delivering One for One™

We have told you about the wonderful things TOMS are doing before. TOMS is well-known for their One for One™ movement, providing people in need with a pair of TOMS shoes or eye care with every corresponding purchase made.

Now, Hilda Fontana, TOMS' Global Vice President Digital Direct to Consumer Web Development, is presenting a webcast discussing how TOMS plans to deliver its One for One™ initiative to new markets and meet global demand for an expanding product line that is constantly refreshed with new colors and styles.

Over the past 24 months, TOMS has launched Oracle Commerce-driven sites in six countries: the US, UK, Canada, France, the Netherlands and Germany. The Oracle platform helps TOMS personalise the customer experience by delivering relevant content and recommendations to customers, providing faster, easier checkout and a more visual, content-rich shopping experience with integrated ratings and reviews.

Hilda will present the TOMS story in a 30-minute webcast, and will discuss:

  • The impetus for seeking a new Commerce solution
  • The selection process and determining partner of choice
  • Best practices and recommendations based on real-world experience
  • Results of the Oracle Commerce solution including high-level KPIs and future considerations

Make sure you join us on Wednesday, February 25th at the following time:

PT (Los Angeles):      9:00
ET (New York):         12:00
GMT (London):         17:00
CET (Berlin):             18:00

SIGN UP NOW




Monday Feb 02, 2015

Australian Pharmacy Chemmart Triples Average Order Size

We love seeing our customers do well. Last week, Australian Chemmart Pharmacy announced it tripled its average order size and has seen a significant increase in the sale of high value items by extending its business online with the Oracle Commerce solution.

Chemmart Pharmacy attributes this incredible increase in sales to customers having access to a wider range of products online as well as a better understanding of each item’s availability. This strikes a perfect chord with the findings of our New Retail Democracy research last year which showed that choice and availability were key consumer concerns.

In order to extend its localised approach, Chemmart Pharmacy developed an innovative, decentralised e-commerce model that allows each pharmacy to manage its online store, including range and pricing of prescription items, ensuring revenue is directed back to each store, rather than head office. This focus on localising the customer experience is resulting in a significant adoption of click and collect: over 40% of their customers chose to fulfil their purchases in this way.

For more information click here.

Chemmart Pharmacy

Tuesday Jul 01, 2014

Guest Blog: Becoming a World Class Digital Retailer – by Shop Direct

I am delighted to present our first customer guest blog, written by Shop Direct's Head of Site Management, Rhys Billington. 

At the 2014 BT Retail Week Technology Awards, Shop Direct was awarded for their progress in becoming a world class digital retailer. Rhys Billington has now written about their journey with Oracle.

Many congratulations to the team at Shop Direct from us all at Oracle!

Now over to Rhys...

Becoming a World Class Digital Retailer
Rhys Billington, Head of Site Management, Shop Direct


A couple of weeks ago, Shop Direct received four awards at the 2014 BT Retail Week Technology Awards for our progress on our journey to becoming a world class digital retailer. We won the awards for BT Grand Prix Winner of Winners, Best IT Operations, Supply Chain and Fulfilment Excellence and Payment Project of the Year. Needless to say, the entire team at Shop Direct is delighted. This topped off a great financial year for us and is fantastic recognition of the work that's gone into shaping the future of the business and the retail sector as a whole.

Being awarded for the progress we've made over the last year is great, and also offers us an opportunity to reflect on how we've done it. In addition to all of the work put in by our own talented people, one of the other key factors in our success has been the partners we've carefully selected to support our business transformation. One of the key strategic partnerships we've developed is with Oracle and we've enjoyed their support at every step of our journey to world class.

In 2008, we outlined our plans to upgrade our technology to support our transition into a digital retailer. From our roots as a catalogue business, we've always stuck true to what makes us special in the fact that we make good things easily accessible to more people through our department store range and unique financial services offer. When evolving from catalogue to digital, we had to find the right kind of technology and the right kind of partnerships that would allow us to continue to deliver that customer promise while maintaining our brand values and driving future growth.

As a business, we've become truly customer-centric and are confident that our uniquely rich data set and the skill we have in analysing and using that data means we're extremely well placed to provide shoppers with the best possible digital shopping experience, no matter how, when or where they choose to shop with us. But it's only with partners like Oracle, who have the right level of technology and market experience to support us, that we're on track to achieving our world class ambitions.

We selected Oracle to provide the core technology infrastructure for our retail operations, investing in a variety of solutions including Oracle Retail Merchandising and Planning applications and Oracle Commerce to replace our legacy systems. These investments have allowed us to increase visitor numbers, improve conversion rates, enhance business visibility and optimise our department store websites for mobile commerce. This in turn has supported the expansion of our experimentation and personalisation programmes and driven continued innovation in the business.

Using advanced technology to drive our digital strategy has helped us to gain market share and grow profitability over the last couple of years. Investing in proven and advanced Oracle technology has placed Shop Direct in a better position to continue to drive innovation and hopefully to continue being recognised for our successes.

Shop Direct - Skyways House entrance

Tuesday Jun 03, 2014

Oracle Retail Industry Forum Europe 2014 – Registration Now Open!

We are delighted to announce that registration for the 4th annual Oracle Retail Industry Forum Europe (ORIF Europe) is now open. The event is being held from 10-11 September at the Renaissance St Pancras Hotel in London.

Oracle Retail Industry Forum Europe 2014

ORIF Europe is a must attend event for Oracle Retail customers, retailers who are about to embark on an Oracle implementation, or for those who simply wish to learn more about Oracle Retail solutions and how they support the provision of commerce anywhere.

Further details will be announced over the coming weeks, but already confirmed as speakers are:

Paul Hornby, Head of eCommerce at Shop Direct, who will discuss the company’s ambitions, challenges faced and the strategy undertaken by the team in driving the business from a catalogue-based to a web-based commerce business. The session will reveal how Shop Direct and Oracle Retail are working together to achieve the transformation of this business into a world-class digital retailer, by building a foundation for future growth for each of its individual brands and target markets.

Kate Ancketill, CEO and Founder of GDR Creative Intelligence who will illustrate what best-in-market 'Access Anywhere' retail looks like. From individual retail and next generation personalisation of in-store service, to the land grab for delivery innovation, cutting edge brands are 'training' consumers to check into stores in exchange for concrete benefits. Kate will explore the opportunity this is opening up across the retail landscape.

Register for the Oracle Retail Industry Forum today to secure your place.

Tuesday May 13, 2014

The New Retail Democracy: China Results Revealed

China consumer results from Oracle’s New Retail Democracy research were revealed today by Allen Miao, Country Leader, China, Oracle Retail, during a press event held at the Oracle Beijing office, in which key trends were outlined along with the impact of the research findings for China’s retail businesses.

China is a growth economy in terms of retail, with the National Bureau of Statistics reporting an 11.8% growth in consumer spending last year. The New Retail Democracy found that access to knowledge is becoming increasingly important for Chinese consumers, providing a challenge to retailers in terms of providing product, availability and location information to their customers as they shop across multiple touch points.

Some of the highlights from the China consumer research were:

  • 96% of Chinese consumers think understanding availability of products is important
  • 82% say availability is more of a priority than price
  • 89% feel it is important that any interaction with a retailer is individual to them and their requirements
  • 83% of respondents increase spend when interacting with a retail assistant
  • 97% say it is important that retailers adopt new technologies to improve their shopping experiences

To access the full China research findings, visit The New Retail Democracy microsite and access whitepapers, infographics and fact sheets. Global results are already available, along with Japanese and French findings, with details on Germany, Russia and the UK scheduled for distribution shortly.

The research, carried out by market leading research firm RedShift Research, surveyed 4,500 consumers across Brazil, China, France, Germany, Japan, Russia, South Korea, the UK and the USA.

Tuesday Apr 29, 2014

Demo: Oracle Commerce Platform with Todd DeSantis

At the NRF BIG Show in New York in January this year, Oracle Retail Senior Consultant Todd DeSantis demonstrated the Oracle Commerce platform. The platform is fully compatible with the Oracle Retail 14 release, allowing retailers to offer a truly connected customer experience, with connected interactions across all channels, while using all available data to offer a personalised experience for each customer.

In the below video, Todd gives a glimpse of the Spaces online store, showcasing how easy it is for business users to run the platform, allowing them to configure effortlessly, for example boosting most popular products or promoting a specific brand. The Oracle Commerce platform allows for automatic customisation for each site visitor, identifying their interaction history to assist product promotion and also uses location-based services to check stock at the visitor’s local store.

Todd shows us how in-store associates are armed with customer insight, allowing them to offer a superior level of customer service.

Visit the Oracle website for more information on the Oracle Commerce platform.

Wednesday Apr 02, 2014

The New Retail Democracy - The Infographic

To view the full size infographic and read more The New Retail Democracy material: www.oracle.com/newretaildemocracy

Tuesday Mar 25, 2014

Arcadia Chooses Oracle Retail to Support International Business

British multinational retailer Arcadia Group has invested in Oracle Retail solutions in order to create a platform to help optimise retail operations and support its developing international business. The group comprises a number of brands - TopShop alone operates over 300 stores in the UK in addition to flagship stores around the world, and ships to over 100 countries.

The retailer’s strategic investment comes in an effort to develop its core merchandising operations to better meet customer demand in its 2,507 owned stores and 600 international franchised outlets across 36 countries.

Arcadia Group selected Oracle Retail Merchandise Planning and Optimization, Oracle Retail Merchandising Operations Management and Oracle Commerce solutions. Arcadia Group will now gain visibility to inventory management and tracking through the entire supply chain, while the Oracle Commerce platform will enable customers to dynamically explore Arcadia brands online.

Arcadia Group is committed to making retail operations efficient and effective, supporting international growth and delivering an exceptional customer experience across all of its brands, worldwide.

Sir Philip Green of Arcadia with Mike Webster of Oracle Retail

Arcadia Group CEO Sir Philip Green with Mike Webster, Senior Vice President and General Manager at Oracle Retail.

Links:

Monday Mar 17, 2014

Making Waves: Australian Online Retailer SurfStitch

The sun has finally crept up on London skies – ending the mildly depressing era of constant raindrops with a rather glorious weekend. It’s good to remember that while we have been drowning in water, surfers in Australia are having a lot more fun with the element.

Enter SurfStitch, Australia’s leading online surf and fashion retailer that has made a name for itself being a one-stop-shop for anything surf & fashion – carrying brands like RipCurl, Quiksilver, Billabong and Volcom.

"It all began in a backyard shed, where a few enthusiasts came together to lament the sad state of surf supplies in Australia, and dream up a better solution,” said SurfStitch co-founder Justin Cameron in an interview with The Australian in 2011. Launching as Australia’s first online retailer for surf and fashion in 2008, SurfStitch is now the largest ecommerce surf wear retail website in Australia.

Thanks to both an extensive offering and fantastic customer service, the company has experienced such rapid growth that it is now expanding operations in Europe, and looking to break into other areas of fashion.

The Oracle Commerce Platform supports SurfStitch in their growth spurt, having converted more of the average daily 30,000 unique visitors into buyers, generating larger orders and promoting more repeat visitors. It has also enabled SurfStitch to personalize and target offers, cross-sell merchandise and extend its commerce and merchandising operations.

“SurfStitch prides itself on delivering the highest levels of customer service and satisfaction,” said Lex Pedersen, Director, SurfStitch. “As a pure-play business, we have to get our ecommerce offering right, in order to deliver on our promise both for our brands and our customers. Oracle Commerce enables us to provide an engaging and relevant experience that keeps our customers coming back.”

SurfStitch’s success was recognized at the 2012 Online Retail Industry Awards in Australia, where it won Best PurePlay Retailer, Best Site Optimization and Design and Online Retailer of the Year.


Monday Mar 03, 2014

Molton Brown Launches Mobile Websites

British luxury skin-care company and London’s “bath, body & beauty connoisseurs” since 1973, Molton Brown, have products distributed in more than 70 countries worldwide. The company plans to drive growth through the launch of mobile enabled commerce websites, which provide an enhanced and consistent buying experience for its customers.

KAO Group, owners of Molton Brown, has successfully launched mobile enabled websites across multiple regions including North America, Europe, Australia and Japan using Oracle Commerce.

The company’s target of delivering an engaging, virtually seamless and personalized experience to each customer is achieved through the Oracle Commerce solution, which is helping to generate increased conversion rates, improved order value, and ongoing customer loyalty.

“The launch of our mobile websites signals another step in our strategy for providing a truly seamless omni-channel experience for our customers,” said Tanay Taank, Director, KAO Group. “In this project, Oracle has demonstrated an expertise in delivering a best-in-class solution, with a rapid time-to-market implementation, accelerated by the Reference Store, within our desired budget.”


Thursday Feb 20, 2014

Case Study: Mr Price’s Story – Transforming A Business Across Africa

Mr Price Group is a South African retailer of apparel, homewares and sportswear and one of the fast growing retailers in the country. The business is seeing rapid growth not only in South Africa but internationally, with Mr Price’s global online offering and opening of further stores in other African countries.

Mr Price implemented the Oracle Commerce solution to support its multi-channel ecommerce offering, going live in 2012. The launch of its online store turned Mr Price into a multi-channel retailer, giving customers access to the complete range of Mr Price products, which previously had only been available in stores.

In this video, Andrew Kenny, Deputy Managing Director of Mr Price Group, talks about how Oracle Retail has supported the retailer through a period of growth and development, and how Oracle Retail Merchandising solutions have allowed the retailer to operate across multiple countries. He also looks at the impact on the customer in terms of the experience enjoyed through multiple engagement channels.

Monday Feb 17, 2014

New Video Case Study: METRO GROUP – Planning Solutions for a Russian Cash and Carry Business

METRO GROUP is a German based retail organisation, working across 180 countries around the world, through 2,200 outlets and employing 265,000 people. Brands include METRO Cash & Carry and MAKRO, the world's market leader in cash & carry, Media Markt and Saturn, Europe' s leader in consumer electronic retailing, Real hypermarkets and Galeria Kaufhof, the system leader in the department store business.

When METRO GROUP needed a new planning solution to improve non-food operations and make the business more customer driven, they selected Oracle Retail to support operations in Russia, where METRO Cash & Carry has seen huge growth.

In this video, Mark Stutzer, Head of Process Management - Merchandising at Metro Systems, discusses how Oracle Retail has supported the retailer in offering Commerce Anywhere omni-channel retailing and how Oracle will support the business as it continues to grow.

Thursday Feb 13, 2014

ORIF Europe 2013 Presentation Video: Keynote by Kate Ancketill, GDR Intelligence

We were delighted that Kate Ancketill, CEO & Founder of GDR Intelligence, delivered the keynote address at the Oracle Retail Industry Forum 2013 in London. GDR Creative Intelligence researches, analyses and showcases key retail trends. In her presentation, Kate Ancketill shared her thoughts on the future of retail.

The session focused around transformative retail, looking at how the store as a concept will develop to move beyond the transaction, will instead personalise the experience for consumers and localise to accommodate the community around them. The session showcased a number of examples of this, and looked ahead at the journey of the store.

Tuesday Feb 11, 2014

ORIF Europe 2013 Presentation Video: Frank Lord, Oracle Retail

Frank Lord, Vice President at Oracle Retail, presented ‘Enabling Commerce Anywhere’ at the Oracle Retail Industry Forum 2013 in London. The modern consumer wants to shop any time and any place, through multiple channels, and retailers need to facilitate this to offer the customer experience that is being demanded.

In his session, Frank Lord reviewed current market trends, looking at expected future growth and what this means for retailers. He then discussed requirements for the delivery of Commerce Anywhere in terms of the technology solutions retailers have in place, and how these must work as one through real-time integration to provide a seamless customer experience.

The session closed with a look at Oracle commitment to innovation, demonstrated recently by the launch of Oracle Retail 14, which was announced at the NRF Big Show in New York, in January.

Monday Feb 10, 2014

New Video Case Study: Groupe ERAM - The Story So Far

Groupe ERAM is a major European fashion retailer with brands focused on clothing and footwear for men, women and children. The €1.7 billion French retailing group, which employs 12,000 people, owns and operates three footwear manufacturing sites in France and distributes its products via stores and brands including Gémo, Eram, Tati, Texto, TBS, Heyraud, Mellow Yellow, France Arno, Bocage, Fabio Lucci and Giga Store. The group has 1650 shops and an online presence.

With Groupe ERAM looking to create a mullti-site ecommerce platform for its shoes and apparel brands, the company opted for Oracle Commerce solutions to support their development and growth. The company wanted a single platform to operate multiple integrated commerce sites.

By using Oracle Commerce, Groupe ERAM will be able to deliver personalised, relevant and connected experiences to its multi-channel customers.

In this video, Marie-Aurore Canton, Head of Customer Marketing and Digital, outlines the challenge faced by Groupe ERAM, the experience of working Oracle Retail and how the customer experience has been affected.

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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