Monday Nov 26, 2012

An introduction to Oracle Retail Data Model with Claudio Cavacini

In this video, Claudio Cavacini of Oracle Retail explains Oracle Retail Data Model, a solution that combines pre-built data mining, online analytical processing (OLAP) and dimensional models to deliver industry-specific metrics and insights that improve a retailers’ bottom line.

Claudio shares how the Oracle Retail Data Model (ORDM) delivers retailer and market insight quickly and efficiently, allowing retailers to provide a truly multi-channel approach and subsequently an effective customer experience. The rapid implementation of ORDM results in predictable costs and timescales, giving retailers a higher return on investment.

Please visit our website for further information on Oracle Retail Data Model.

Thursday Nov 22, 2012

Sam's Story: It's About Life

Oracle recently released a video illustrating how Oracle products and services impact people every day of their lives. This overview demonstrates just how many different industries rely on Oracle’s world-leading technology solutions to gather and process data, enabling them to engineer systems together in the cloud and in the data centre.

Watch Sam's story here

The video explores how Oracle solutions are impacting the retail, automotive, pharmaceutical, medical and travel industries. Through the central character, Sam, this video highlights how cross-industry solutions like collaboration software, data processing and business intelligence platforms can improve business performance, reliability and flexibility; lower the cost and complexity of IT implementation and management; and deliver greater productivity, agility and better business intelligence.

To find out more about how Oracle’s products and services can help you to deliver better results, visit www.oracle.com/retail

Friday Nov 02, 2012

Introducing Oracle Retail Mobile Point-of-Service

Oracle recently announced the introduction of Oracle Retail Mobile Point-of-Service, a mobile extension to the Oracle Retail Point-of-Service (POS) used by many retailers internationally. Oracle Retail Mobile POS offers wide ranging cost and efficiency benefits by allowing staff resource to be used more effectively whilst also reducing spend associated with fixed POS solutions.

For retailers utilising Oracle Retail Stores Solutions, additional benefits can be realised. Oracle Retail Mobile POS works with these solutions to allow store personnel to check in-store inventory, access product information and specifications, and perform tasks such as the printing or emailing of receipts and the activation of gift cards.

 As Oracle Retail Mobile POS is an extension of Oracle Retail Point-of-Service, retailers can benefit from seamless integration with existing systems, simple upgrade procedures and seamless delivery across the business. However, the solution’s scalable and flexible architecture also supports multiple mobile operators and systems, so retailers are not locked into particular vendors.

As well as being popular with retailers, Mobile POS has also proved to be well liked by consumers as it facilitates improved customer service levels. Retail staff are able to spend more time with consumers on the shop floor, access requested inventory information, and perform tasks that would traditionally have needed to be completed at a fixed cash register.

Additional information can be accessed on Oracle Retail Point-of-Service or read the press announcement Oracle Introduces Mobile Point-of-Service for Retailers.

Monday Jul 16, 2012

Oracle Retail Customer Analytics - Better understand your customer

In this blog post, Claudio Cavacini from Oracle Retail gives us an insight into Oracle Retail Customer Analytics, the latest data analytics tool from Oracle Retail to help retailers better understand their customers and what drives their buying decisions.

Oracle Retail Customer Analytics is a powerful business intelligence tool complementing Oracle Retail Merchandising Analytics, which was launched last year and created to enable retailers to better organise and understand merchandising data, providing visibility to item and store performance, inventory turn, sales and profit trends, and potential out-of-stocks.

Oracle Retail Customer Analytics uses the same intuitive approach to visualising data but draws on customer behaviour, adding a new dimension to Oracle Retail's industry-leading actionable insight solutions. For example, a merchandiser can see purchasing trends in different demographic groups or see what items are regularly bought together by customers, and use those insights to deliver more effective stock management, recommendations and store design both in store and online.

Today, retailers are notoriously “data-rich but information-poor.” Over the years they’ve accumulated millions of rows of data involving sales, inventory, suppliers, customers, promotions, employees and more, but fail to fully utilise this data to make more informed decisions.

Key functional BI opportunities exist both with the “buying” and the “selling” sides of retail, and involve managing both “top-line” and “bottom-line” concerns.

And especially today, knowing both customers and consumers and basing store selection, product assortments, pricing and promotional decisions on a deep understanding of those customers is something that EVERY retailer wants.

With Oracle Retail Customer Analytics, hundreds of different data sets can be combined to create unique dashboards specific to the user - whether these be category managers, merchandise managers, buyers or pricing analysts, and allowing them to quickly access the data relevant to them and act on the insight provided. Claudio's introduction to Oracle Retail Customer Analytics offers several examples of the metrics, with dashboards and reports being set up to answer specific questions. For example:
'How are my products selling across various customer demographics?' - A retailer can choose which demographic attributes are important to them and see sales broken down by those attributes, including income, household makeup, area of residence, etc.
'What are my top product affinities?' - That is, when the retailer promotes a certain category, is there another category that experiences a corresponding increase in sales? A retailer can then use this information to improve promotional activities.

With Oracle Customer Analytics, Oracle offers best-in-class business intelligence tools with retail-specific expertise that are optimised to run on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. This means these tools are designed to deliver the extreme performance and scalability required to accommodate high data volumes common to retail environments without sacrificing depth or speed of analysis.

With Oracle Retail Analytics, our intention is to bring this stack and our deep retail knowledge together in a cohesive solution that is built for retail, and offers actionable insights from storage to scorecard, covering enterprise-level BI needs, yet in a manner that is complete, open, integrated and dedicated to retail.

If you'd like to find out more about Oracle Retail Customer Analytics, visit the Oracle Retail site.

Monday Jun 25, 2012

myToys.de GmbH announces integration of ZVT payment terminal interface with Oracle Retail Point-of-Service

In our latest guest post, Sascha Kraatz, Developer Oracle E-Business Suite of myToys.de announces the development and integration of its ZVT payment terminal interface with the Oracle Retail Point-of-Service solution.

myToys.de GmbH, which runs Oracle Retail Point-of-Service (ORPOS) in its 13 retail stores in Germany (see press release), has developed and implemented a Java-based interface for integrating the ZVT payment terminal with ORPOS.

Through the combined support of payment service provider, easycash GmbH, and Ingenico GmbH, Germany´s leading payment terminal provider, myToys.de has become the first organisation to create this new automated solution for the Oracle Retail Point-of-Service, which has eliminated input errors that could occur with manual payment terminals and is localised for the German market.

Ingo Stober, head of retail business at myToys.de confirms: “With this solution, we can speed up the payment process, reduce manual errors and enhance the customer experience in our stores”.

myToys.de GmbH is a member of the Otto Group and one of the leading multichannel retailers for toys and other kids products in Germany. Customers can choose from over 100,000 attractive products, starting with items for expectant mothers or basic baby equipment to items for school children and beyond. In 2006, the first of 13 myToys.de retail branches was opened.

If you would like to find out more about this solution, please contact the head of Oracle E-Business Suite Development at myToys.de, Mr. Ralf Schmilewski, or leave a comment below.

Wednesday Jun 20, 2012

Luxottica Delivers an Elevated Customer Experience

Luxottica Group is a global leader in premium, luxury and sports eyewear with nearly 6,250 stores worldwide. The Group’s strong brand portfolio comprises ten house brands including Oakley, Ray-Ban, Percol and Arnette, and 20 licensed brands such as Bulgari, Chanel and Versace.

In January at the Oracle Retail Exchange in New York, Luca Del Din, Luxottica Group’s IT Manager – Global Retail Demand and Integration and Irven Cassio, Digital Experience Director for Luxottica Retail introduced our REx delegates to their flagship Sunglass Hut store on Fifth Avenue. This store showcase provided the opportunity to explore this fantastic retail space incorporating the store’s interactive retail concept, the Sunglass Hut Social Sun station. I invite you to hear from Luca and Irven as we explore some of the innovative technologies and concepts that Luxottica deployed in this store and how these deliver an elevated customer experience.

Tuesday Jun 19, 2012

Interview with Koen Aben, Supply Chain Director of WE Fashion

We recently spoke to Koen Aben, the Supply Chain Director of WE Fashion, who gave us some insight into how Oracle supported the international fashion retailer through the completion of a large scale integration project across its 340 European stores. Koen explains the reasoning behind the project which was to create a common retail foundation and to integrate and align working processes to drive insight and enable continued growth. It is always good to hear from someone of Koen’s experience who can articulate the benefits of partnering with the right company for such an extensive project as this.

Koen explains that a crucial element of such a project is to unify business applications into a common platform, adding that for successful growth, retailers really need to achieve enterprise-wide alignment. At the start of the three year project, WE Fashion’s application platform was fragmented impacting the company’s ability to support sustained growth. In light of this, WE Fashion invested in its processes, systems, teams and partnerships to build the needed retail foundation. Now after successfully completing the project, the basis is in place to ensure that growth is unimpeded.

In the video, Koen Aben highlights some of the factors necessary for the success of the project as:

  • Having an understanding that the process of creating a growth platform for a company is a long journey
  • Accepting that during a lengthy project such as this, there will be high and low points experienced within the project team and the business, but that the relationship with your partners is crucial to the success of the project.
  • Having the correct team in place will prove to be the “lynch –pin” of any successful project

Oracle supported Koen and his team in implementing this project, and is recognised for the role it played during this development in partnership with the company. On his experience with working with the Oracle team, Koen points out that in the critical situations, Oracle was there to ensure that the right people were in place whenever needed and this was key to ensuring the project’s success. Since Oracle is one of the few providers that can offer an enterprise-wide retail platform, our best practice approach is key to connecting interactions throughout the business to enable insight and optimise operations.

This is a great example of a large scale international retail project, where the true success of its completion is reflected in how proud the company is about what has been achieved, and the fact that results are already being seen.

Tuesday Apr 03, 2012

Interview with Al-Sorayai Group’s Managing Director on the Oracle Retail deployment

Recently, I had the opportunity to speak with Sheik Al Sorayai, Managing Director of the Saudi Arabian carpet and rug manufacturer, the Al-Sorayai Group. His business has recently implemented Oracle® Retail Merchandising and Stores applications in only six months to support the launch of its new furniture retail concept, HomeStyle.

With an aggressive growth strategy for the new business in place, the Oracle Retail solutions are enabling Al-Sorayai to coordinate merchandising and store operations and improve decision-making and insight to optimise margins, reduce inventory costs and provide a consistent customer experience.

Monday Apr 02, 2012

Chinese footwear retailer Daphne on choosing Oracle Retail solutions

In January, leading Chinese footwear brand Daphne announced that they had chosen Oracle Retail as a solution provider for its expansion strategy.

We were delighted to host Michael Hu, Chief Operations Officer of Daphne, at our exclusive Retail Exchange event in New York in January. We interviewed Michael about Daphne, Daphne's plans for the future and how Oracle's solutions will play a role in that future.

The video is below. We are very grateful to Michael for taking the time to speak to us. To find out more about how Daphne is using Oracle, see the full press release HERE.

To find out more about Oracle Retail solutions and how Oracle Retail can help your business, visit http://www.oracle.com/oms/retail/index.html

Thursday Mar 29, 2012

Kamal Osman Jamjoom on deploying Oracle Retail solutions

Kamal Osman Jamjoom Group (KOJ) is one of the most established retail groups in the Middle East operating over 500 stores, six franchise brands and two highly successful private labels. KOJ’s Chief Financial Officer and Group Financial Director, Richard Winsor, recently presented at the Oracle Retail Industry Day in Dubai and took some time to share with us his experiences of implementing and using Oracle Retail.

Having first gone live with Oracle Retail in March 2008, KOJ has used, upgraded and added to their Oracle Retail foundation, most recently deploying Oracle Retail Planning applications. The business has seen strong benefits around consistency of data, low integration costs and scalability, particularly in supporting its rapid expansion programme around the region.

Take a look at Richard’s advice for retailers looking to deploy Oracle Retail and how they can benefit from the KOJ implementation programme.

Tuesday Mar 27, 2012

Chris Brook-Carter at the Oracle Retail Week Awards VIP Reception

The entrace to the Oracle VIP Reception at the Oracle Retail Week Awards 2012

The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group.

The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry.

Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in."

Chris's speech can be watched in full below:

Tuesday Mar 20, 2012

The Oracle Retail Week Awards - in review

Jeremy Vine speaks to guests

The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail.

the main hall at the Oracle Retail Week Awards

All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries.

Winners 2012

 

The Market Force Customer Service Initiative of the Year

Winner:
Dixons Retail: Knowhow
Highly Commended:
Hughes Electrical: Digital Switchover

The Deloitte Employer of the Year

Winner:
Morrisons

 

 

Growing Retailer of the Year

Winner:
Hallett Retail - The Concessions People
Highly Commended:
Blue Inc  

The TCC Marketing/Advertising Campaign of the Year

Winner:
Sainsbury's: Feed your Family for £50  

The Brandbank Multichannel Retailer of the Year

Winner:
Debenhams
Highly Commended:
Halfords  

The Ashton Partnership Product Innovation of the Year

Winner:
Argos: Chad Valley
Highly Commended:
Halfords: Private label bikes  

The RR Donnelley Pure-play Online Retailer of the Year

Winner:
Wiggle  

The Hitachi Consulting Responsible Retailer of the Year

Winner:
B&Q: One Planet Home  

The CA Technologies Retail Technology Initiative of the Year

Winner:
Oasis: Argyll Street flagship launch with iPad PoS  

The Premier Tax Free Speciality Retailer of the Year

Winner:
Holland & Barrett  

Store Design of the Year

Winner:
Next Home and Garden, Shoreham, Sussex
Highly Commended:
Dixons Retail, Black concept store, Birmingham Bullring  

Store Manager of the Year

Winner:
Ian Allcock, Homebase, Aylesford
Highly Commended:
Darren Parfitt, Boots UK, Melton Mowbray Health Centre  

The Wates Retail Destination of the Year

Winner:
Westfield, Stratford

The AlixPartners Emerging Retail Leader of the Year

Winner:
Catriona Marshall, HobbyCraft, Chief Executive

The Wipro Retail International Retailer of the Year

Winner:
Apple

The Clarity Search Retail Leader of the Year

Winner:
Ian Cheshire, Chief Executive, Kingfisher  

The Oracle Retailer of the Year

Winner:
Burberry

 Sarah Taylor from Oracle with Burberry

 

Outstanding Contribution to Retail

Winner:
Lord Harris of Peckham

   

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

 

The Oracle Retail Week Awards - Store Manager of the year

Below is a video featuring interviews with the nominees for the Oracle Retail Week Awards 2012 Store Manager of the Year Award, in which the nominees talk about the value of being nominated for an Oracle Retail Week Award and what it means to them to be recognised.

The video includes interviews with ASDA CEO Andy Clarke, who talks about how important the store managers are to the functioning of a retail business. The nominees interviewed were:

  • Ian Allcock from Homebase in Aylesford
  • David Bickell from Argos in Milton Keynes
  • Karl Lynsdale from Co-operative Food in Heathfield, Sussex
  • Paul Norcross from B&Q in Bristol
  • Darren Parfitt from Boots in Melton Mowbray
  • Helen Smith from H Samuel in Manchester

 

Oracle Retail would like to congratulate the winner, Ian Allcock from Homebase in Aylesford. Well done Ian!

Friday Mar 16, 2012

David Cameron addresses - The Oracle Retail Week Awards 2012

The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail.

Check back on the blog in the next couple of days for more videos, interviews and insights from the awards.

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Tuesday Mar 13, 2012

The Oracle Retail Week Awards

The Oracle Retail Week Awards are this Thursday and it promises to be a particularly exciting night for the nominees. There were some very difficult decisions to be made at judging and many of the categories were fiercely competitive. These important awards recognise the achievements of those individuals and organisations that make British retail great. Oracle is committed to supporting the development of excellence, innovation, creativity and agility within retail businesses and we look forward to offering our congratulations to the winners.


Interesting Statistics

According to the organisers, there were 87 entrants to the Oracle Retail Week Awards this year, and of these entries, 52 unique companies were nominated. More retailers were shortlisted this year than in previous years mainly due to an ever-increasing calibre of entries. The award nominees have always served as a benchmark for success in the retail sector and the past few years have seen an increased focus on the awards as retailers strive to find new ways to compete in a challenging market.

This Thursday there will be over 1,650 people at the Oracle Retail Week Awards to applaud the winners, including the absolute cream of the European retail community. The winners become the proponents for the evolution of the industry over the next year. It's important for retailers to be able to take data and turn it into actionable insight to optimise their operations as a business. The Oracle Retail Week Awards provide a wealth of data for retailers to use in order to measure the performance of their own business, and that's why the awards continue to be valuable not just for the winners, but for the whole retail community.

The Oracle Red Bar VIP Reception

The Oracle Retail team will be at the awards this year and it's our great pleasure to host the VIP Reception in the Red Bar prior to the awards. Here's a video from last year of Retail Week editor Tim Danaher welcoming the guests to the reception:

The room was filled with luminaries from the retail industry, including Ken Morrison, Sir Terry Leahy, Sir Stuart Rose and Philip Clarke. Sir Terry Leahy and Sir Stuart Rose later both received the Retail Week Lifetime Achievement Award for their contributions to the industry. Their acceptance speeches were both fascinating insights into their experience and invaluable for retailers hoping to follow in their footsteps. Here's Sir Stuart Rose's speech:


And here's Sir Terry Leahy's speech:


The awards this week will be as exciting as ever and we're looking forward to congratulating the winners. We will be live-tweeting from the event using the hashtag #ORWA - follow us on Twitter at @OracleRetail to keep track of the award winners and to see pictures from the night as it happens.

We look forward to seeing you there!

 

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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