Wednesday Feb 05, 2014

Oracle Retail Exchange (REx) 2014: Highlights from New York

This year’s Oracle Retail Exchange (REx) in New York (January 12-15) saw 93 retail executives from 20 different countries come together at the Hudson Hotel to experience high-value content from Oracle Retail.

Launch of Oracle Retail 14

Our big announcement this year was the launch of Oracle Retail 14, supporting the provision of Commerce Anywhere. Oracle Retail 14 connects every possible permutation of the consumer’s journey to the retail processes and data needed to deliver them. The release has an increased focus on the consumer across the entire suite of products – and uniquely delivers science driven consumer-based decision making.

NRF BIG Show

The REx agenda allowed delegates to spend all their time at the National Retail Federation (NRF) BIG Show, where delegates were able to take in the show as well as socialize and exchange ideas with fellow international retailers.

The NRF BIG Show features a 200,000 sq ft Expo, representing 550 solution providers showcasing innovative technologies and engagement tools to open new channels and create opportunities.

EMEA Retailers in New York

4 international retailers presented their story at REx: NBTY Europe, the parent company behind brands such as Holland & Barrett, Nature's Way, and Essenza, French home-improvement and gardening retailer Leroy Merlin, Russian consumer electronics retailer M.Video as well as Shop Direct Group, a multi-brand online retailer in the United Kingdom and Ireland.

Store Tours

When not listening to Oracle executives or fellow retailers’ present, delegates took part in the various activities that featured on the REx agenda. These included 3 Customer Store Showcases – Diesel, Luxottica (Sunglass Hut) and C. Wonder, as well as 8 Executive Retailer Store Tours, demonstrating innovation, technology and the very best of New York retail.

Innovation

For the first time, augmented reality app Zappar was used in the REx event brochure, offering delegates a way of accessing additional exclusive content. By scanning the zapcode, retailers were able to watch printed content come alive on their mobile devices.

Try it yourself! Download the Zappar app, and then scan the zapcode on the below agenda item to see the content come to life!



Other Highlights

Evening activities in New York included a night at the museum – cocktails and canapés amidst a backdrop of dinosaurs and other fossils, at the American Museum of Natural History. Also a popular feature was the Oracle Red Hot Party, drawing a large crowd to the Arena nightclub.

For further information on this or future Oracle Retail Exchange (REx) events, please contact Nikki Collins at nikki.collins@oracle.com.


Wednesday Jan 30, 2013

Record Number of Delegates Participate in the Oracle Retail Exchange

This year’s Oracle Retail Exchange took place in New York from 13-16 January with a record number of delegates attending. 137 senior retail executives, from 66 companies across 25 countries convened at Le Parker Meridien to meet and discuss the issues facing the global retail marketplace, and take in the highlights of the NRF Big Show taking place at the same time.

Oracle runs the Retail Exchange programme each year, facilitating networking between an exclusive group of senior retail business and IT executives. Delegates gain access to high-level business content designed specifically for our audience, including presentations from some of the leading players in the market who share how Oracle is supporting their businesses to succeed.

As part of the programme, delegates also attend a series of exclusive events, dinners and social gatherings, and this year were taken to The American Museum of Natural History for a VIP reception, providing the focal point for the launch of “The Evolution of Experience Retailing” research.

Oracle Retail commissioned this research, interviewing consumers from Brazil, China, Germany, Japan, Russia, the UK and USA, to help retailers identify what consumers really want from their shopping experiences and how they can create strategies and business priorities to meet consumer demand and compete more effectively in the global market. The results of this research are available to download on our Evolution of Experience Retailing microsite, where you can access a range of research resources including a whitepaper and an infographic showcasing the key results.

A further highlight of the Retail Exchange programme are the Store Showcase visits to New York retailers, where delegates are able to see best practice retailing in action. This year, delegates visited Deckers Outdoor’s UGG Australia store on Madison Avenue to hear about the journey Deckers is taking to develop a globally consistent consumer-direct operating model that unifies the customer experience across all touch points, streamlines operations, drives sales and improves profitability. The group learnt how Deckers is using Oracle Retail Point-of-Service, in addition to Oracle Retail Merchandise Operations Management and Oracle Retail Merchandise Planning and Optimization. Take a look at the recent press release detailing this journey.

In addition to events and visits to retailers, the Retail Exchange programme offers a rich and engaging series of presentations from Oracle customers, who share their experiences of how Oracle Retail solutions are supporting their retail businesses. This year, delegates heard from:

  • Simon Russell, Director Retail Operations Development at John Lewis in the UK: Oracle Commerce: Supporting the Omni-Channel Journey at John Lewis
  • Chris Mangham, CIO at M.Video in Russia: Developing a Complete Customer Experience with Oracle Commerce
  • Dimitrios Bairaktaris, General Manager Merchandise and Logistics of IT from Coles in Australia: Optimising Replenishment at Coles to Improve the Customer Experience
  • Jeremy Spencer, Regional Vice President Consultingat Oracle Retail EMEA; Marion Marees, Program Manager Retailbox Core, Senior Business Consultant at Ahold IM Europe; Mario Torres, Head of Delivery at Oracle Retail EMEA Consulting; and Andre Weigandt, CEO and Founder, Weigandt Consulting: The Changing Role of Oracle Retail Consulting in Supporting Customer Deployments in EMEA, with a focus on Ahold
  • Frederieke Ubels, Manager IT Innovation and Feike Groen, Manager IT Architecture at bol.com from the Netherlands: Oracle Commerce – Supporting Growth, Customer Service and Market Share at bol.com

These sessions focused on how each organisation is working with Oracle Retail and Oracle Commerce solutions and the impact that each implementation is having or has had.

If you are interested in attending a future Oracle Retail Exchange event, please join our group on LinkedIn, where you can keep up to date with news and updates from Oracle Retail. This year’s attendees included:

A5, Academy Sports + Outdoors, Åhléns, Ahold, Al Nahdi Medical, AOKI Holdings, Auchan, Azizia Panda, Benetton, bol.com, Boulanger, Breuninger, Carrefour, Celio, Coles, Computer Plaza, Coop Switzerland,  Darty, Dixy, Ecco, Euroset,Farmatodo,  Fashion Continent, Gerry Weber, Gucci, ICA, John Lewis, Konzum, Lego, Leroy Merlin France, Leroy Merlin Vostok, M.Video, Manor AG, Marks & Spencer, Milan Zao (Izhtrading), Myer, NBTY Europe, Nilson Group, Norman Vivat, Pandora Jewellery, Peek & Cloppenburg, Pharmacor, Rewe, Rogers Communications, Scandlines, Siam Makro, SPAR Middle Volga, Sportmaster, Sprint, Teknosa, The Aldo Group, The Body Shop, The TJX Companies Inc., The Warehouse Group, TOP-TOY, Vodafone, Waitrose and WM Morrisons. 

Tuesday Jan 15, 2013

Oracle Retail Exchange: Daily Review of Activities on Tuesday, 15th January

The Oracle Retail Exchange (REX) began early this morning with a unique store experience at the UGG Australia store at 600 Madison Avenue, New York, part of the Deckers Outdoor business. Delegates heard about the journey Deckers is taking to develop a globally consistent consumer-direct operating model that unifies the customer experience across all touch points, streamlines operations, drives sales and improves profitability. The group learnt how Deckers is using Oracle Retail Point-of-Service, in addition to Oracle Retail Merchandise Operations Management and Oracle Retail Merchandise Planning and Optimization.

The second morning of Customer Showcases started with Dimitrios Bairaktaris, General Manager Merchandise and Logistics at Coles, who presented on the Easy Ordering project undertaken to achieve operational efficiencies across Coles' 741 stores across Australia. The implementation of Oracle Retail solutions, which completed last year, has optimised replenishment processes and improved inventory management and availability to deliver more strategic and tactical decisions across the business. Bairaktaris also divulged how Coles has recently leveraged upgrades of Oracle Retail Demand Forecasting and Advanced Inventory Planning, as well as the use of Oracle Exadata to improve analytics and identify further operational efficiencies for the business.

The next Oracle and Customer Showcase session focused on the changing role of Oracle Retail Consulting (OCS) in supporting customer deployments in EMEA, with a focus on the grocery retailer Ahold. Jeremy Spencer, Regional Vice President Consulting, Oracle Retail EMEA led the session, with support from Mario Torres, Head of Delivery, Oracle Retail EMEA Consulting; Andre Weigandt, CEO and Founder, Weigandt Consulting.

The presentation covered the range of service offers provided by Oracle Retail and, with reference to Delivery Ownership engagements, how OCS works with partners, such as Weigandt Consulting, to provide a cost-effective deployment approach combining the strengths of Oracle and the SI community. Marion Marees, Program Manager Retailbox Core, Senior Business Consultant, Ahold IM Europe provided her insight into how OCS has worked with Ahold in Europe to support the design of Ahold’s iBox transformation programme, which recently implemented Oracle Retail Merchandise Operations Management and Oracle Retail Store Solutions.

A Grocery roundtable enabled our grocery customers and prospects, including Morrisons, Panda and Konzum, to convene for animated discussion on the issues facing one of the most competitive retail sectors and where opportunities for growth and differentiation can be found.

After spending time at the NRF Big Show, or participating in one of several store tour programmes to see further examples of best practice retailing around New York, attendees are now set to come together for an exclusive event at the American Museum of Natural History, where Mike Webster, Senior Vice President and General Manager of Oracle Retail, will introduce new research entitled “The Evolution of Experience Retailing”.

See the press release for more details on this global research which examines the views of consumers on the global marketplace and what this means in terms of meeting their needs, to help retailers to define their strategies and key business imperatives and enable them to compete more effectively.

Access the research now and understand the results gathered. You can download a range of resources including a comprehensive whitepaper.

Monday Jan 14, 2013

Oracle Retail Exchange: Review of Activities on Monday 14th January

This year’s Oracle Retail Exchange (REX) opened on Sunday night with a welcome reception hosted by Mike Webster, Senior Vice President and General Manager, Oracle Retail and attended by over 130 customers and prospects from around the world. The Oracle Retail Exchange programme, which runs alongside the NRF Big Show in New York, includes a series of best practice presentations and roundtables from Oracle’s retail customers, along with visits to leading New York retail outlets, and access to a number of other networking and discussion events.

Day two began with the first in our series of Customer Showcases with a presentation from Simon Russell, Director Retail Operations Development of John Lewis, the UK's largest department store retailer with 39 stores, and an online and catalogue business which is consistently ranked one of the top online shopping destinations in the country.

Russell shared details on the omni-channel journey that John Lewis has been on and the part the Oracle ATG Commerce solutions is playing in that journey. He also discussed the strategic approach to selecting the solution and why it was the best fit in future proofing the business in terms of managing developments around mobile web technologies, social media and search functionality.

The second Customer Showcase was presented by Chris Mangham, CIO of M.Video, Russia’s largest consumer electronics retailer and the first and only company in its sector in Russia to be publicly traded. The company started operations in 1993 in Moscow and runs more than 280 stores in 120 Russian cities, as well as 17 online sites.

Mangham, along with colleague Ray Fowler, talked about M.Video’s focus on the customer experience and ensuring that customer interactions are engaged across its web, call centre, mobile and social channels, referencing the role that Oracle Commerce has played in creating a strategic platform to deliver a personalised and consistent experience across all touch points. Take a look at the Oracle release announced today with details on M.Video’s Selection of Oracle Commerce Solutions to Support Growth and Develop a Complete Customer Experience.

A roundtable discussion followed these customer presentations focused on department store retailing, where attendees, including those from Axstores, Myer, Computer Plaza, John Lewis and M.Video, discussed the issues facing their particular industry in the current retail environment.

After spending time at the NRF Big Show, Oracle Retail Exchange attendees then gathered for dinner at 21 Club in New York, grouping into Commerce, Planning or Merchandise communities, providing further opportunities for delegates to better understand the Oracle Retail and Oracle Commerce solutions and share best practice with their peers.

The day will end later tonight with the “Red Hot Party” at 230 FIFTH, offering one of the best views of New York in the heart of Midtown.

Join the Oracle Retail Exchange LinkedIn Group for details of future events, and news about today’s REX activities including Oracle’s Evolution of Experience Retailing global consumer research, set to be launched tomorrow evening.

Thursday Jan 10, 2013

“The Evolution of Experience Retailing” set to be launched next week

Next week during our Oracle Retail Exchange event in New York, Mike Webster Senior Vice President and General Manager, will unveil new global research from Oracle Retail, during a VIP reception at the American Museum of Natural History on Tuesday 15th January.

Oracle recognises that the pace of change in the global marketplace is unprecedented. The view we have is that consumers are now in charge, demanding the provision of commerce anywhere, the benefits of the competitive marketplace and the latest technologies to enhance their shopping experiences. This is the age of the individual that wants every retail interaction to be ‘good for me’, to be defined and dictated by ‘my’ preferences.

To substantiate these views, Oracle undertook a global survey in August 2012 looking at the views of consumers in Brazil, China, Germany, Japan, Russia, the UK and USA about the global marketplace and what this means in terms of meeting their needs. The findings of the research entitled ‘The Evolution of Experience Retailing’ will help retailers to define their strategies and key business imperatives and enable them to compete more effectively in an increasingly powerful consumer-led world.

This new research explored the views and expectations of consumers on:

  • Attitudes and preferences around shopping globally and locally
  • Which retail attributes matter to consumers
  • Getting the most from interactions with retailers
  • Understanding what service, experience and personalisation mean to consumers
  • The importance of service, experience and personalisation in the shopping process
  • Consumer reactions to poor retail experiences and service
  • Use of mobile and social media in the shopping process
  • The factors that drive consumers to make decisions around shopping with particular retailers
  • Acceptance and interaction with the global marketplace
  • The imbalance in the retail market and how traditional retailers are competing effectively or otherwise in the global landscape

Further details regarding the Evolution of Experience Retailing research will be announced on this blog over the coming week. Visit again, or subscribe to our blog RSS feed to receive future posts.

You can also join Oracle Retail online communities to hear what your peers have to say about the research and for details of how to download it following the launch.

Tuesday Jan 08, 2013

It’s Oracle Retail Exchange 2013 next week!

Oracle Retail is once again running the Retail Exchange programme next week alongside the NRF Big Show in New York. This invite only event brings together a select group of retailers, providing access to a unique set of events specifically designed for an international audience, ensuring attendees get the very most from the BIG Show programme as well.

Oracle Retail Exchange gives retailers the chance to network, learn and share ideas with an exclusive group of senior business and IT executives, alongside the Oracle Retail executive team. Attendees will hear from leading retailers on how Oracle solutions support their businesses.

This year the following retailers will be presenting:

  • Simon Russell, Director Retail Operations Development, John Lewis: Oracle Commerce: Supporting the Omni-Channel Journey at John Lewis
  • Chris Mangham, CIO, M.Video: Developing a Complete Customer Experience with Oracle Commerce
  • Dimitrios Bairaktaris, General Manager Merchandise and Logistics, Coles IT: Optimising Replenishment at Coles to Improve the Customer Experience
  • Jeremy Spencer, Regional Vice President Consulting, Oracle Retail EMEA; Marion Marees, Program Manager Retailbox Core, Senior Business Consultant, Ahold IM Europe; Mario Torres, Head of Delivery, Oracle Retail EMEA Consulting; Andre Weigandt, CEO and Founder, Weigandt Consulting: The Changing Role of Oracle Retail Consulting in Supporting Customer Deployments in EMEA, with a focus on Ahold
  • Frederieke Ubels, Manager IT Innovation, bol.com: Oracle Commerce – Supporting Growth, Customer Service and Market Share at bol.com

In addition, delegates attend exclusive events, networking dinners and store showcases at some of New York's most celebrated venues.

One of the event highlights is the VIP reception at the American Museum of Natural History, where Mike Webster, Senior Vice President and General Manager of Oracle Retail, will unveil new global research entitled ‘The Evolution of Experience Retailing’  from Oracle Retail. Further details will be announced in due course.

If you are interested in learning more, please join our Retail Exchange LinkedIn Group, where we will post event updates and details of “The Evolution of Experience Retailing” research following its launch on 15 January.

Watch our video “What's in store for Oracle Retail Exchange 2013, New York”.

Friday Feb 10, 2012

Develop Your Experience Platform through Actionable Insight

In this video, Marisa Rahman from Oracle Retail talks about the idea of Actionable Insight as part of Your Experience Platform and uses Oracle Retail Merchandising Analytics as an example of how Oracle Retail is enabling retailers to make more accurate business decisions by gathering and analysing data from both inside and outside the business.

This video was filmed at the Oracle stand at NRF Retail's Big Show 2012. To find out more about Oracle Retail's products, visit http://www.oracle.com/retail

Thursday Feb 09, 2012

Develop Your Experience Platform through Connected Interactions

In this video, Jeff Grossman from Oracle Retail talks about Connected Interactions as a part of Your Experience Platform. He demonstrates the cross-channel experience that Oracle Retail applications provide, making it easy for retailers to provide a world class shopping experience on any platform, and also transition transactions between platforms, allowing customers to shop online and buy instore, or vice versa.

This video was filmed at the Oracle stand at NRF Retail's Big Show 2012. To find out more about Oracle Retail's products, visit http://www.oracle.com/retail

Thursday Jan 26, 2012

NRF Retail's Big Show 2012 - Wrap Up Video

In this video, Vincent Barnes from Oracle Retail reports from the Oracle Retail stand at NRF Retail's Big Show on the last day to talk about how the show went for Oracle, and how Oracle's stand has helped retailers to develop a comprehensive retail experience using Customer Interactions; Actionable Insights and Optimized Operations.

Stay tuned for videos from on the stand and a review of NRF and the trends in retail that have emerged in this year's show.

Tuesday Jan 03, 2012

What's in Store at NRF Big Show 2012

In this video, Vincent Barnes from the Oracle Retail team tells us what visitors to the Oracle stand at this year's NRF Big Show 2012 will be able to experience. 

We look forward to seeing you there!

Wednesday Feb 23, 2011

Andrea Morgan on the customer's expectations for a 'new brand experience'

In the video below Andrea Morgan, Vice President of Strategy at Oracle Retail, talks about the customer's expectations for a 'new brand experience'.  This video was recorded at the Oracle Retail Exchange event at the NRF Big Show in New York.   

 

Tuesday Feb 22, 2011

Andrea Morgan on supply chain synchronisation

In the video below Andrea Morgan, Vice President of Strategy at Oracle Retail, talks about supply chain synchronisation.  This video was recorded at the Oracle Retail Exchange event at the NRF Big Show in New York.   

 

Monday Feb 21, 2011

Andrea Morgan on Multichannel retail incorporating mobile technology

In the video below Andrea Morgan, Vice President of Strategy at Oracle Retail, talks about multichannel retail incorporating mobile technology.  This video was recorded at the Oracle Retail Exchange event at the NRF Big Show in New York.   

 

Friday Feb 18, 2011

Andrea Morgan on Social Media Merchandising

In the video below Andrea Morgan, Vice President of Strategy at Oracle Retail, talks about Social Media Merchandising.  This video was recorded at the Oracle Retail Exchange event at the NRF Big Show in New York.   

 

Thursday Feb 17, 2011

Andrea Morgan on the Big Data Era for Retail

In the video below Andrea Morgan, Vice President of Strategy at Oracle Retail, talks about the 'Big Data' era for the retail industry.  This video was recorded at the Oracle Retail Exchange event at the NRF Big Show in New York.   

 

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


Follow Oracle Retail:

LinkedIn

Twitter

YouTube

Facebook

Xing

Oracle Retail Microsite

Search

Archives
« April 2014
MonTueWedThuFriSatSun
 
1
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
    
       
Today