By Marie-Christin Hansen-Oracle on Nov 18, 2013
Chicago’s commuter rail service provider, Metra Chicago operates over 1100 miles of track, and carries over 82.7 million passenger rides each year. The company was operating twenty three different systems, each with different maintenance partners, but wanted to consolidate these disparate systems into a single platform.
Since implementing Oracle Retail’s Point of Service solution, the company has seen a wide array of benefits. These have included speedier input of data into its foundation system that has had the added benefit of the provision of an enhanced customer dashboard to its user community. It has also been able to offer customers credit card use options, without the requirement of manual signatures by using an electronic signature capture device.
In this video, see how Metra Chicago is using the Oracle Retail Point of Service for its five downtown and 82 outlying stations to improve customer experience, data flow, and accounting management.