Tuesday Mar 27, 2012

Chris Brook-Carter at the Oracle Retail Week Awards VIP Reception

The entrace to the Oracle VIP Reception at the Oracle Retail Week Awards 2012

The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group.

The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry.

Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in."

Chris's speech can be watched in full below:

Tuesday Mar 20, 2012

The Oracle Retail Week Awards - in review

Jeremy Vine speaks to guests

The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail.

the main hall at the Oracle Retail Week Awards

All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries.

Winners 2012

 

The Market Force Customer Service Initiative of the Year

Winner:
Dixons Retail: Knowhow
Highly Commended:
Hughes Electrical: Digital Switchover

The Deloitte Employer of the Year

Winner:
Morrisons

 

 

Growing Retailer of the Year

Winner:
Hallett Retail - The Concessions People
Highly Commended:
Blue Inc  

The TCC Marketing/Advertising Campaign of the Year

Winner:
Sainsbury's: Feed your Family for £50  

The Brandbank Multichannel Retailer of the Year

Winner:
Debenhams
Highly Commended:
Halfords  

The Ashton Partnership Product Innovation of the Year

Winner:
Argos: Chad Valley
Highly Commended:
Halfords: Private label bikes  

The RR Donnelley Pure-play Online Retailer of the Year

Winner:
Wiggle  

The Hitachi Consulting Responsible Retailer of the Year

Winner:
B&Q: One Planet Home  

The CA Technologies Retail Technology Initiative of the Year

Winner:
Oasis: Argyll Street flagship launch with iPad PoS  

The Premier Tax Free Speciality Retailer of the Year

Winner:
Holland & Barrett  

Store Design of the Year

Winner:
Next Home and Garden, Shoreham, Sussex
Highly Commended:
Dixons Retail, Black concept store, Birmingham Bullring  

Store Manager of the Year

Winner:
Ian Allcock, Homebase, Aylesford
Highly Commended:
Darren Parfitt, Boots UK, Melton Mowbray Health Centre  

The Wates Retail Destination of the Year

Winner:
Westfield, Stratford

The AlixPartners Emerging Retail Leader of the Year

Winner:
Catriona Marshall, HobbyCraft, Chief Executive

The Wipro Retail International Retailer of the Year

Winner:
Apple

The Clarity Search Retail Leader of the Year

Winner:
Ian Cheshire, Chief Executive, Kingfisher  

The Oracle Retailer of the Year

Winner:
Burberry

 Sarah Taylor from Oracle with Burberry

 

Outstanding Contribution to Retail

Winner:
Lord Harris of Peckham

   

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

 

The Oracle Retail Week Awards - Store Manager of the year

Below is a video featuring interviews with the nominees for the Oracle Retail Week Awards 2012 Store Manager of the Year Award, in which the nominees talk about the value of being nominated for an Oracle Retail Week Award and what it means to them to be recognised.

The video includes interviews with ASDA CEO Andy Clarke, who talks about how important the store managers are to the functioning of a retail business. The nominees interviewed were:

  • Ian Allcock from Homebase in Aylesford
  • David Bickell from Argos in Milton Keynes
  • Karl Lynsdale from Co-operative Food in Heathfield, Sussex
  • Paul Norcross from B&Q in Bristol
  • Darren Parfitt from Boots in Melton Mowbray
  • Helen Smith from H Samuel in Manchester

 

Oracle Retail would like to congratulate the winner, Ian Allcock from Homebase in Aylesford. Well done Ian!

Friday Mar 16, 2012

David Cameron addresses - The Oracle Retail Week Awards 2012

The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail.

Check back on the blog in the next couple of days for more videos, interviews and insights from the awards.

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Tuesday Mar 13, 2012

The Oracle Retail Week Awards

The Oracle Retail Week Awards are this Thursday and it promises to be a particularly exciting night for the nominees. There were some very difficult decisions to be made at judging and many of the categories were fiercely competitive. These important awards recognise the achievements of those individuals and organisations that make British retail great. Oracle is committed to supporting the development of excellence, innovation, creativity and agility within retail businesses and we look forward to offering our congratulations to the winners.


Interesting Statistics

According to the organisers, there were 87 entrants to the Oracle Retail Week Awards this year, and of these entries, 52 unique companies were nominated. More retailers were shortlisted this year than in previous years mainly due to an ever-increasing calibre of entries. The award nominees have always served as a benchmark for success in the retail sector and the past few years have seen an increased focus on the awards as retailers strive to find new ways to compete in a challenging market.

This Thursday there will be over 1,650 people at the Oracle Retail Week Awards to applaud the winners, including the absolute cream of the European retail community. The winners become the proponents for the evolution of the industry over the next year. It's important for retailers to be able to take data and turn it into actionable insight to optimise their operations as a business. The Oracle Retail Week Awards provide a wealth of data for retailers to use in order to measure the performance of their own business, and that's why the awards continue to be valuable not just for the winners, but for the whole retail community.

The Oracle Red Bar VIP Reception

The Oracle Retail team will be at the awards this year and it's our great pleasure to host the VIP Reception in the Red Bar prior to the awards. Here's a video from last year of Retail Week editor Tim Danaher welcoming the guests to the reception:

The room was filled with luminaries from the retail industry, including Ken Morrison, Sir Terry Leahy, Sir Stuart Rose and Philip Clarke. Sir Terry Leahy and Sir Stuart Rose later both received the Retail Week Lifetime Achievement Award for their contributions to the industry. Their acceptance speeches were both fascinating insights into their experience and invaluable for retailers hoping to follow in their footsteps. Here's Sir Stuart Rose's speech:


And here's Sir Terry Leahy's speech:


The awards this week will be as exciting as ever and we're looking forward to congratulating the winners. We will be live-tweeting from the event using the hashtag #ORWA - follow us on Twitter at @OracleRetail to keep track of the award winners and to see pictures from the night as it happens.

We look forward to seeing you there!

 

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Friday Sep 23, 2011

Tim Danaher on World Retail Congress and the Oracle World Retail Awards 2011

In this video Tim Danaher, editor at Retail Week, gives an insight into what he's looking forward to at World Retail Congress 2011 and why the Oracle World Retail Awards are so important to the global retail industry. 

To find out more about Oracle's sessions and involvement at the World Retail Congress and the Oracle World Retail Awards, please visit http://www.worldretailcongress.com/programme.cfm

Monday May 16, 2011

The Oracle World Retail Awards 2011

The Oracle World Retail Awards have come to be recognized globally as a measure of true prestige in the retail industry.  Indeed, they are now touted as the highest accolade in global retail and the winners set the benchmark by which the rest of the industry measures its own success.

Taking place alongside the World Retail Congress in Berlin, the Oracle World Retail Awards recognise and reward those retailers that strive for excellence and spearhead innovation, creativity and value to their customers around the world. Now in its fifth year, these Awards have become an annual fixture in the diaries of board-level retailers seeking to celebrate the success of this industry’s outstanding organisations and its dynamic individuals.

Last year, we saw representatives of Amazon, Burberry, Truworths, Woolworths and Ocado to name a few, become Oracle World Retail Award winners. There are several exciting categories, including Retailer of the Year, Outstanding Leadership, Multimarket Retailer of the Year, Emerging Market Retailer of the Year, Store Design of the Year and Etailer of the Year. 

The judging panel is selected from the crème of the industry, each judge being a leading expert in their respective area. The judges scrutinize each category against rigorous criteria and debate the nominees in fine detail to ensure that each emerging winner really does represent the global leading standard in that category.  This year Oracle Retail’s own Senior Vice President and General Manager Mike Webster will be joining the panel. 

The entries are open now and the deadline for entries is 20th May.  The shortlists will be announced in June. 

To enter, visit http://www.worldretailcongress.com/world-retail-awards-judging-process.cfm and follow the instructions.  The contact details for the organisers can also be found here for any queries. 

The World Retail Congress itself goes from strength to strength each year.  It is shaping up to be a very interesting year for retail and the WRC is an ideal place for businesses from all over the world to ‘test the water’ and share their thoughts on the developments in the industry. 

Stay tuned on the blog for updates on World Retail Congress and the other events which Oracle Retail is involved in.

Tuesday Apr 05, 2011

The Leahy Legacy

 

Sir Terry Leahy at the Oracle Retail Week Awards.PNG
So much happens at the Oracle Retail Week Awards that it is often difficult to take it all in on the night. Yesterday, I found myself recalling Sir Ken Morrison's comments about Sir Terry Leahy, and in particular, his description of Leahy as "the greatest businessman of the late 20th and early 21st century" as he presented him with the Retail Week Lifetime Achievement Award.

This is a big statement. There is no denying Leahy's achievements at Tesco, the legacy he leaves behind and also the impact this has created around the world. Sir Ken referenced the Clubcard as one of the key successes of the era and indeed Leahy himself sees this initiative as the enabling factor that drove the customer to the heart of the Tesco business. Developed while Leahy was Marketing Director, Clubcard has been influential in maintaining Tesco's stance in the number one position and has been copied to less effect throughout the world.

Another element of Leahy's legacy that stands out for me is the retailer's impressive international expansion, with the Tesco Operating Model at its foundation. By no means is this a unique offering - several retail organisations utilise a common set of technologies and applications upon which they manage their businesses. However, the Tesco approach has been to be very specific in identifying the very best set of solutions for  particular aspects of their business. Tesco worked hard to create a model that was able to work locally from Turkey to Thailand.  Much has been made of Tesco's ability to identify emerging markets and develop the Tesco concept successfully within these countries but the Tesco Operating Model is a key element of this success. If you don't get the HQ, DCs and stores working effectively, your business will fail. If you can't get the right product to the customer at the right time, you lose a sale and sometimes that customer's business. Serving a global customer demands a business to have truly global process and technology.

Leahy's successor, Philip Clarke in his previous role as IT and International Director was influential in ensuring that the Tesco Operating Model was implemented to great effect. It will be interesting to see over time how retail businesses seek to copy the Operating Model, as they have done the ClubCard. It is too soon to speculate on what Clarke's business legacy will be. Putting the customer at the heart of business is a lesson that every company can learn from Tesco.  Creating a truly global business for a global customer is where Clarke's international and technology skills give him a real edge as a forward looking businessman for the 21st century. 

 

 

Wednesday Mar 23, 2011

Feedback from the Oracle Retail Week Awards

After the awards, we interviewed several of the staff from Retail Week as well as our own Sarah Taylor on their thoughts about the Oracle Retail Week Awards 2011 and which they thought were their favourite categories.  See the video below for some exclusive insights from Joanna Perry, Charlotte Hardie and Tim Danaher of Retail Week. 

 

Tuesday Mar 22, 2011

Sir Stuart Rose's speech at the Oracle Retail Week Awards

Below is our video of Sir Stuart Rose's acceptance speech for his Lifetime Achievement Award at the Oracle Retail Week Awards in London in 2011.

 

Tim Danaher's Speech at Oracle Retail Week Awards

Below is a video of Tim Danaher's Welcome Speech at the Oracle VIP Reception before the Oracle Retail Week Awards. 

 

Tim Danaher Editor of Retail Week welcomed the guests to the Oracle Retail Week Awards VIP party. The room was packed with retail luminaries from Charles Dunstone and Sir Philip Green to the award winners Sir Terry Leahy and Sir Stuart Rose. Sir Terry Leahy and his Tesco team sipped Tesco Finest Champagne to celebrate at the beginning of a night that would honour the life time achievements of Sir Terry Leahy. The room was buzzing with energy with the industry poised to celebrate his long journey from a career that began stacking shelves at his local Tesco store in Liverpool to becoming what Sir Ken Morrison later called "the business man of the late 20th and early 21st century".

Tuesday Feb 15, 2011

Sarah Taylor on the Oracle Retail Week Awards

 

Interview with Tim Danaher - Editor of Retail Week

Last week I caught up with Tim Danaher from Retail Week about the judging process for the Oracle Retail Week Awards.  It was great to get Tim's perspective on the retail industry and his thoughts on emerging trends in the entries this year.  

The Oracle Retail Week Awards are going to be very exciting this year and I'm very priviledged to be presenting awards to winners again.  The awards ceremony is on March 17th - if you're coming then I look forward to seeing you there. 

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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