Tuesday Apr 29, 2014

Demo: Oracle Commerce Platform with Todd DeSantis

At the NRF BIG Show in New York in January this year, Oracle Retail Senior Consultant Todd DeSantis demonstrated the Oracle Commerce platform. The platform is fully compatible with the Oracle Retail 14 release, allowing retailers to offer a truly connected customer experience, with connected interactions across all channels, while using all available data to offer a personalised experience for each customer.

In the below video, Todd gives a glimpse of the Spaces online store, showcasing how easy it is for business users to run the platform, allowing them to configure effortlessly, for example boosting most popular products or promoting a specific brand. The Oracle Commerce platform allows for automatic customisation for each site visitor, identifying their interaction history to assist product promotion and also uses location-based services to check stock at the visitor’s local store.

Todd shows us how in-store associates are armed with customer insight, allowing them to offer a superior level of customer service.

Visit the Oracle website for more information on the Oracle Commerce platform.

Thursday Apr 24, 2014

The New Retail Democracy: What Matters in Japan?

Mike Webster, Senior Vice President and General Manager of Oracle Retail, today at Oracle Industry Connect in Tokyo unveiled the results delivered by Japanese respondents in Oracle’s New Retail Democracy global consumer research. The research surveyed over 500 Japanese consumers. Highlights include:

  • 53% of respondents want to access to product information across multiple touch points
  • 86% of respondents want to understand availability and 88% will source items elsewhere if unavailable
  • 88% of respondents say retailers must adopt technologies to improve their shopping experiences
  • 48% of respondents want retailers to individualise their interactions

Visit the New Retail Democracy microsite to see why access anywhere matters to Japanese consumers, how availability always has become crucial in retaining loyalty and find out about the value technology brings to the Japanese consumer's shopping journey.

The research explores the emergence of a more democratic relationship between consumer and retailer, and explores the challenge for retailers to understand, empower and represent this new digitally-empowered consumer. Oracle commissioned leading market research agency Redshift Research in December 2013, interviewing 4,500 adults from Brazil, China, France, Germany, Japan, Russia, South Korea, the UK and the USA.

Access country specific results for Japan at www.oracle.com/newretaildemocracy. Other available resources include global whitepapers, infographics and fact sheets.


Wednesday Apr 02, 2014

The New Retail Democracy - The Infographic

To view the full size infographic and read more The New Retail Democracy material: www.oracle.com/newretaildemocracy

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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