Thursday Feb 27, 2014

Oracle Retail Week Awards 2014 Preview

The last 12 months have been a challenging time for British retailers - yet once again we have seen genuine innovation in the market. The modern consumer demands Commerce Anywhere - the ability to shop at any time, in any place, and through multiple channels. Retailers have to put the consumer at the centre of their operations, from supply chain to merchandise management, from store solutions to commerce platforms - no easy task, yet many British retailers have made great strides forward.

I can attest that all categories were fiercely contested with many entrants deserving recognition for their achievements. We received more entries than ever before, which meant creating a shortlist was a challenging task.

The categories for the 2014 Oracle Retail Week Awards are:

  • Customer Service Initiative of the Year
  • Deloitte Employer of the Year
  • nasa Marketing/Advertising Campaign of the Year
  • Postcode Anywhere Multichannel Retailer of the Year
  • The Toy Store Own Brand Range of the Year
  • Pure Play Etailer of the Year
  • Wipro International Growth Initiative of the Year
  • Corporate Social Responsibility Initiative of the Year
  • ReThink Retail Technology Initiative of the Year
  • Speciality Retailer of the Year
  • Store Design of the Year
  • The Tata Consultancy Services Store Manager of the Year
  • Retail Destination of the Year
  • Zolfo Cooper Growth Retailer of the Year
  • Heidrick & Struggles International Retailer of the Year
  • Clarity Retail Leader of the Year
  • Oracle Retailer of the Year
  • Outstanding Contribution to Retail

You can access the shortlist on the Oracle Retail Week Awards website. The award ceremony will take place on March 13th at the Grosvenor Hotel in London, and once again promises to be a fantastic event with over 1,500 retailers in attendance.

We are proud to support the awards, and wish good luck to all shortlisted entries.

Thursday Feb 20, 2014

Case Study: Mr Price’s Story – Transforming A Business Across Africa

Mr Price Group is a South African retailer of apparel, homewares and sportswear and one of the fast growing retailers in the country. The business is seeing rapid growth not only in South Africa but internationally, with Mr Price’s global online offering and opening of further stores in other African countries.

Mr Price implemented the Oracle Commerce solution to support its multi-channel ecommerce offering, going live in 2012. The launch of its online store turned Mr Price into a multi-channel retailer, giving customers access to the complete range of Mr Price products, which previously had only been available in stores.

In this video, Andrew Kenny, Deputy Managing Director of Mr Price Group, talks about how Oracle Retail has supported the retailer through a period of growth and development, and how Oracle Retail Merchandising solutions have allowed the retailer to operate across multiple countries. He also looks at the impact on the customer in terms of the experience enjoyed through multiple engagement channels.

Wednesday Feb 19, 2014

ORIF Europe 2013 Presentation Video: John Elliott, Wm Morrisons

John Elliott, Head of Applications & Development at UK supermarket chain Wm Morrisons, presented ‘Forecast-Led Retailing: Becoming A 'One Number' Business’ at the Oracle Retail Industry Forum 2013. Elliott discussed Morrisons’ journey with Oracle Retail, and the company’s goal of becoming a ‘One Number’ business.

Wm Morrisons is the fourth largest supermarket in the UK, with revenues of over £18 billion. The company utilises Oracle Retail Demand Forecasting and Oracle Retail Advanced Inventory Planning to provide it with a single view over all inventory planning and forecasting. This has led to wide ranging benefits across stores, supply chain, logistics, suppliers and commercially. Furthermore customers have experienced reduced costs, better product availability and fresher produce to purchase.

Monday Feb 17, 2014

New Video Case Study: METRO GROUP – Planning Solutions for a Russian Cash and Carry Business

METRO GROUP is a German based retail organisation, working across 180 countries around the world, through 2,200 outlets and employing 265,000 people. Brands include METRO Cash & Carry and MAKRO, the world's market leader in cash & carry, Media Markt and Saturn, Europe' s leader in consumer electronic retailing, Real hypermarkets and Galeria Kaufhof, the system leader in the department store business.

When METRO GROUP needed a new planning solution to improve non-food operations and make the business more customer driven, they selected Oracle Retail to support operations in Russia, where METRO Cash & Carry has seen huge growth.

In this video, Mark Stutzer, Head of Process Management - Merchandising at Metro Systems, discusses how Oracle Retail has supported the retailer in offering Commerce Anywhere omni-channel retailing and how Oracle will support the business as it continues to grow.

Thursday Feb 13, 2014

ORIF Europe 2013 Presentation Video: Keynote by Kate Ancketill, GDR Intelligence

We were delighted that Kate Ancketill, CEO & Founder of GDR Intelligence, delivered the keynote address at the Oracle Retail Industry Forum 2013 in London. GDR Creative Intelligence researches, analyses and showcases key retail trends. In her presentation, Kate Ancketill shared her thoughts on the future of retail.

The session focused around transformative retail, looking at how the store as a concept will develop to move beyond the transaction, will instead personalise the experience for consumers and localise to accommodate the community around them. The session showcased a number of examples of this, and looked ahead at the journey of the store.

Tuesday Feb 11, 2014

ORIF Europe 2013 Presentation Video: Frank Lord, Oracle Retail

Frank Lord, Vice President at Oracle Retail, presented ‘Enabling Commerce Anywhere’ at the Oracle Retail Industry Forum 2013 in London. The modern consumer wants to shop any time and any place, through multiple channels, and retailers need to facilitate this to offer the customer experience that is being demanded.

In his session, Frank Lord reviewed current market trends, looking at expected future growth and what this means for retailers. He then discussed requirements for the delivery of Commerce Anywhere in terms of the technology solutions retailers have in place, and how these must work as one through real-time integration to provide a seamless customer experience.

The session closed with a look at Oracle commitment to innovation, demonstrated recently by the launch of Oracle Retail 14, which was announced at the NRF Big Show in New York, in January.

Monday Feb 10, 2014

New Video Case Study: Groupe ERAM - The Story So Far

Groupe ERAM is a major European fashion retailer with brands focused on clothing and footwear for men, women and children. The €1.7 billion French retailing group, which employs 12,000 people, owns and operates three footwear manufacturing sites in France and distributes its products via stores and brands including Gémo, Eram, Tati, Texto, TBS, Heyraud, Mellow Yellow, France Arno, Bocage, Fabio Lucci and Giga Store. The group has 1650 shops and an online presence.

With Groupe ERAM looking to create a mullti-site ecommerce platform for its shoes and apparel brands, the company opted for Oracle Commerce solutions to support their development and growth. The company wanted a single platform to operate multiple integrated commerce sites.

By using Oracle Commerce, Groupe ERAM will be able to deliver personalised, relevant and connected experiences to its multi-channel customers.

In this video, Marie-Aurore Canton, Head of Customer Marketing and Digital, outlines the challenge faced by Groupe ERAM, the experience of working Oracle Retail and how the customer experience has been affected.

Friday Feb 07, 2014

ORIF Europe 2013 Presentation Video: Andrew Kenny, Mr Price

Andrew Kenny, Deputy Managing Director at Mr Price, discussed the retailers’ journey with Oracle Retail at the Oracle Retail Industry Forum in London, 2013. Kenny looked at the role Oracle solutions have played in the expansion of the business through South Africa, and then internationally.

Mr Price Group is one of the fastest growing South African retailers of apparel, home- and sportswear. The business is expanding internationally, with stores opening in other African countries as well as Mr Price’s online offering serving customers worldwide.

In his session, Andrew Kenny discussed the retailer’s international multi-channel and multi-currency expansion project, and how this was supported by Oracle Commerce, taking the company into the future of retail.

Thursday Feb 06, 2014

New Video Case Study: Oracle & M.Video – Working Together to Create a Seamless Customer Experience

M.Video is a leading Russian retailer of consumer electronics, with 280 stores across 120 cities in Russia. The company retails over 20,000 products and accessories and is known for its outstanding customer service level. M.Video is the first and only publicly traded company in its sector.

In the below video, M.Video CIO Chris Mangham outlines how Oracle Retail has supported the company during a period of growth and development in offering a Commerce Anywhere experience to its customers, allowing interaction across multiple channels. Mangham discusses the situation that led M.Video to upgrade its IT infrastructure and the reasons why Oracle was chosen as an ideal partner to support the business' growth.

Wednesday Feb 05, 2014

Oracle Retail Exchange (REx) 2014: Highlights from New York

This year’s Oracle Retail Exchange (REx) in New York (January 12-15) saw 93 retail executives from 20 different countries come together at the Hudson Hotel to experience high-value content from Oracle Retail.

Launch of Oracle Retail 14

Our big announcement this year was the launch of Oracle Retail 14, supporting the provision of Commerce Anywhere. Oracle Retail 14 connects every possible permutation of the consumer’s journey to the retail processes and data needed to deliver them. The release has an increased focus on the consumer across the entire suite of products – and uniquely delivers science driven consumer-based decision making.

NRF BIG Show

The REx agenda allowed delegates to spend all their time at the National Retail Federation (NRF) BIG Show, where delegates were able to take in the show as well as socialize and exchange ideas with fellow international retailers.

The NRF BIG Show features a 200,000 sq ft Expo, representing 550 solution providers showcasing innovative technologies and engagement tools to open new channels and create opportunities.

EMEA Retailers in New York

4 international retailers presented their story at REx: NBTY Europe, the parent company behind brands such as Holland & Barrett, Nature's Way, and Essenza, French home-improvement and gardening retailer Leroy Merlin, Russian consumer electronics retailer M.Video as well as Shop Direct Group, a multi-brand online retailer in the United Kingdom and Ireland.

Store Tours

When not listening to Oracle executives or fellow retailers’ present, delegates took part in the various activities that featured on the REx agenda. These included 3 Customer Store Showcases – Diesel, Luxottica (Sunglass Hut) and C. Wonder, as well as 8 Executive Retailer Store Tours, demonstrating innovation, technology and the very best of New York retail.

Innovation

For the first time, augmented reality app Zappar was used in the REx event brochure, offering delegates a way of accessing additional exclusive content. By scanning the zapcode, retailers were able to watch printed content come alive on their mobile devices.

Try it yourself! Download the Zappar app, and then scan the zapcode on the below agenda item to see the content come to life!



Other Highlights

Evening activities in New York included a night at the museum – cocktails and canapés amidst a backdrop of dinosaurs and other fossils, at the American Museum of Natural History. Also a popular feature was the Oracle Red Hot Party, drawing a large crowd to the Arena nightclub.

For further information on this or future Oracle Retail Exchange (REx) events, please contact Nikki Collins at nikki.collins@oracle.com.


About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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