By Marie-Christin Hansen-Oracle on Sep 24, 2013
UK retailer Argos has today announced their collaboration with eBay, the online marketplace with a global customer base of 233 million (18 million in the UK), in providing a ‘click and collect’ service to eBay customers. The agreement means that around 50 eBay merchants will allow customers to purchase goods on eBay, and collect their products at one of 150 UK Argos stores.
This news reflects the ongoing push in the industry to provide Commerce Anywhere to consumers, who wish to shop at a time and via a method that is ‘good for them’, having products delivered when and where they choose. Whilst eBay merchants have traditionally offered home delivery, the tie-up with Argos will allow the e-commerce company to offer an alternative, tackling issues of consumers not being at the delivery location when an item arrives.
‘Click and collect’ is a growing trend, with an increasing number of retailers now offering the delivery mechanism. Consumers are able to select a location that is close to them, and collect the item at a time that is convenient. Growth in such services is a result of the increasing range of fulfilment options for consumers, with retailers looking to deliver a customer experience that is ‘good for me’.
The deal between eBay and Argos is for an initial six month pilot period.