By Sarah E Taylor-Oracle on Mar 18, 2013
Following last night’s Oracle Retail Week Awards ceremony, we spoke with two industry leading journalists from Retail Week. As avid watchers of the industry we were keen to hear their thoughts and feedback on this year’s event and winners.
Chris Brook-Carter (Editor-in-Chief) and Jennifer Creevy (Deputy Editor) shared their insights on a very exciting night for retail. In a complex retail eco system where customers browse and buy across numerous touch points, retailers are challenged with making every interaction feel personal and ‘good for me’. This is the new age of retail. Customers expect commerce anywhere, at every moment of their lives and retail experiences to be tailored specifically for their needs*.
In addition, we asked the press which award stood out and why. We were also interested to hear their views on the key challenges facing the retail industry over the next 12 months.
Take a look at the interviews here:
* Oracle’s Evolution of Experience Retailing research outlines the key challenges facing retailers in the current global marketplace and seeks to help retailers identify what consumers really want from their shopping experiences, as well as how they can create strategies and business priorities to meet consumer demand. Visit the Evolution of Experience Retailing research website for a detailed whitepaper and other materials, as well as country specific results from the UK respondents.