Thursday Mar 29, 2012

Kamal Osman Jamjoom on deploying Oracle Retail solutions

Kamal Osman Jamjoom Group (KOJ) is one of the most established retail groups in the Middle East operating over 500 stores, six franchise brands and two highly successful private labels. KOJ’s Chief Financial Officer and Group Financial Director, Richard Winsor, recently presented at the Oracle Retail Industry Day in Dubai and took some time to share with us his experiences of implementing and using Oracle Retail.

Having first gone live with Oracle Retail in March 2008, KOJ has used, upgraded and added to their Oracle Retail foundation, most recently deploying Oracle Retail Planning applications. The business has seen strong benefits around consistency of data, low integration costs and scalability, particularly in supporting its rapid expansion programme around the region.

Take a look at Richard’s advice for retailers looking to deploy Oracle Retail and how they can benefit from the KOJ implementation programme.

Wednesday Mar 28, 2012

The Retail Week Conference 2012 - Interview with Paul Dickson

Recently we attended the Retail Week Conference at the Hilton London Metropole Hotel in London. The conference proves to be an inspirational meeting of retail minds and the insight gained from both the speakers and the other delegates is invaluable.

In particular we enjoyed hearing from Charlie Mayfield, Chairman at John Lewis Partnership, about understanding how the consumer is viewing the ever changing world of retail; a session on how to encourage brand-loyal multichannel activities from Robin Terrell of House of Fraser with Alan White of the N Brown Group, Vince Russell from The Cloud and Lucy Neville-Rolfe from Tesco; and a fascinating session from Tim Steiner, Chief Executive of Ocado, about how the business makes it as easy as possible for consumers to shop on their various platforms, which included some surprising usage statistics.

Oracle's own Vice President of Retail, Paul Dickson, also held a session with Richard Pennycook, Group Finance Director at Morrisons, about the role of technology in accelerating and supporting the business strategy. Morrisons' 'Evolve' programme takes a litte-and-often approach to updating its technology infrastructure to spread cost and keep the adoption process gentle for staff, and the session explored how the process works and how Oracle's technology underpins the programme to optimise their operations using actionable insight.

We had a quick chat with Paul Dickson at the session to get his thoughts on the programme - the video is below. We also filmed the whole presentation, so keep checking back on this blog if you're interested in seeing it.

Tuesday Mar 27, 2012

Chris Brook-Carter at the Oracle Retail Week Awards VIP Reception

The entrace to the Oracle VIP Reception at the Oracle Retail Week Awards 2012

The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group.

The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry.

Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in."

Chris's speech can be watched in full below:

Tuesday Mar 20, 2012

The Oracle Retail Week Awards - in review

Jeremy Vine speaks to guests

The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail.

the main hall at the Oracle Retail Week Awards

All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries.

Winners 2012

 

The Market Force Customer Service Initiative of the Year

Winner:
Dixons Retail: Knowhow
Highly Commended:
Hughes Electrical: Digital Switchover

The Deloitte Employer of the Year

Winner:
Morrisons

 

 

Growing Retailer of the Year

Winner:
Hallett Retail - The Concessions People
Highly Commended:
Blue Inc  

The TCC Marketing/Advertising Campaign of the Year

Winner:
Sainsbury's: Feed your Family for £50  

The Brandbank Multichannel Retailer of the Year

Winner:
Debenhams
Highly Commended:
Halfords  

The Ashton Partnership Product Innovation of the Year

Winner:
Argos: Chad Valley
Highly Commended:
Halfords: Private label bikes  

The RR Donnelley Pure-play Online Retailer of the Year

Winner:
Wiggle  

The Hitachi Consulting Responsible Retailer of the Year

Winner:
B&Q: One Planet Home  

The CA Technologies Retail Technology Initiative of the Year

Winner:
Oasis: Argyll Street flagship launch with iPad PoS  

The Premier Tax Free Speciality Retailer of the Year

Winner:
Holland & Barrett  

Store Design of the Year

Winner:
Next Home and Garden, Shoreham, Sussex
Highly Commended:
Dixons Retail, Black concept store, Birmingham Bullring  

Store Manager of the Year

Winner:
Ian Allcock, Homebase, Aylesford
Highly Commended:
Darren Parfitt, Boots UK, Melton Mowbray Health Centre  

The Wates Retail Destination of the Year

Winner:
Westfield, Stratford

The AlixPartners Emerging Retail Leader of the Year

Winner:
Catriona Marshall, HobbyCraft, Chief Executive

The Wipro Retail International Retailer of the Year

Winner:
Apple

The Clarity Search Retail Leader of the Year

Winner:
Ian Cheshire, Chief Executive, Kingfisher  

The Oracle Retailer of the Year

Winner:
Burberry

 Sarah Taylor from Oracle with Burberry

 

Outstanding Contribution to Retail

Winner:
Lord Harris of Peckham

   

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

 

The Oracle Retail Week Awards - Store Manager of the year

Below is a video featuring interviews with the nominees for the Oracle Retail Week Awards 2012 Store Manager of the Year Award, in which the nominees talk about the value of being nominated for an Oracle Retail Week Award and what it means to them to be recognised.

The video includes interviews with ASDA CEO Andy Clarke, who talks about how important the store managers are to the functioning of a retail business. The nominees interviewed were:

  • Ian Allcock from Homebase in Aylesford
  • David Bickell from Argos in Milton Keynes
  • Karl Lynsdale from Co-operative Food in Heathfield, Sussex
  • Paul Norcross from B&Q in Bristol
  • Darren Parfitt from Boots in Melton Mowbray
  • Helen Smith from H Samuel in Manchester

 

Oracle Retail would like to congratulate the winner, Ian Allcock from Homebase in Aylesford. Well done Ian!

Friday Mar 16, 2012

David Cameron addresses - The Oracle Retail Week Awards 2012

The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail.

Check back on the blog in the next couple of days for more videos, interviews and insights from the awards.

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Tuesday Mar 13, 2012

The Oracle Retail Week Awards

The Oracle Retail Week Awards are this Thursday and it promises to be a particularly exciting night for the nominees. There were some very difficult decisions to be made at judging and many of the categories were fiercely competitive. These important awards recognise the achievements of those individuals and organisations that make British retail great. Oracle is committed to supporting the development of excellence, innovation, creativity and agility within retail businesses and we look forward to offering our congratulations to the winners.


Interesting Statistics

According to the organisers, there were 87 entrants to the Oracle Retail Week Awards this year, and of these entries, 52 unique companies were nominated. More retailers were shortlisted this year than in previous years mainly due to an ever-increasing calibre of entries. The award nominees have always served as a benchmark for success in the retail sector and the past few years have seen an increased focus on the awards as retailers strive to find new ways to compete in a challenging market.

This Thursday there will be over 1,650 people at the Oracle Retail Week Awards to applaud the winners, including the absolute cream of the European retail community. The winners become the proponents for the evolution of the industry over the next year. It's important for retailers to be able to take data and turn it into actionable insight to optimise their operations as a business. The Oracle Retail Week Awards provide a wealth of data for retailers to use in order to measure the performance of their own business, and that's why the awards continue to be valuable not just for the winners, but for the whole retail community.

The Oracle Red Bar VIP Reception

The Oracle Retail team will be at the awards this year and it's our great pleasure to host the VIP Reception in the Red Bar prior to the awards. Here's a video from last year of Retail Week editor Tim Danaher welcoming the guests to the reception:

The room was filled with luminaries from the retail industry, including Ken Morrison, Sir Terry Leahy, Sir Stuart Rose and Philip Clarke. Sir Terry Leahy and Sir Stuart Rose later both received the Retail Week Lifetime Achievement Award for their contributions to the industry. Their acceptance speeches were both fascinating insights into their experience and invaluable for retailers hoping to follow in their footsteps. Here's Sir Stuart Rose's speech:


And here's Sir Terry Leahy's speech:


The awards this week will be as exciting as ever and we're looking forward to congratulating the winners. We will be live-tweeting from the event using the hashtag #ORWA - follow us on Twitter at @OracleRetail to keep track of the award winners and to see pictures from the night as it happens.

We look forward to seeing you there!

 

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Friday Mar 09, 2012

It has been a busy time at Oracle Retail

It's been a very busy few months for Oracle in retail. We've signed up some exciting new customers, updated some key products and had some very successful events.

Below is a round-up of the latest news from Oracle Retail so far in 2012. Much of these announcements came out around NRF Big Show 2012 in New York. Click on the headline from each to go to the full release on our press site.

China’s Daphne Selects Oracle® Retail to Develop Retail Platform to Support Long-Term Growth Initiatives

Footwear Retailer to Leverage Oracle Retail to Optimize Operations and Gain Actionable Insight that Drives Business Opportunities

Daphne Holdings, one of China’s leading retailers in women’s footwear, has selected Oracle® Retail Merchandising and Planning applications to support its aggressive growth strategy and drive new business opportunities.

Oracle Unveils New Release of Oracle Retail Point-of-Service

Enhancements Simplify Globalization, Improve Security and Integration

To help retailers increase operational efficiency, improve the customer experience and simplify the payment process across global markets, Oracle today announced a new release of Oracle Retail Point-of-Service.

American Apparel Chooses Oracle's ATG Web Commerce to Support Global Retail Channels

Fashion Retailer Will Use Oracle to Personalize the Customer Experience

American Apparel, a manufacturer, distributor and retailer of branded fashion apparel, has chosen Oracle ATG Web Commerce and Oracle ATG Web Commerce Customer Service applications to help grow its global, multi-channel retail business.

Al-Sorayai Implements Oracle® Retail Applications to Support Growth of New Retail Concept, HomeStyle

New Furniture Chain in Saudi Arabia Implements Oracle Retail in Six Months

Al-Sorayai Group has implemented Oracle® Retail Merchandising and Stores applications in only six months to support the launch of its new furniture retail concept, HomeStyle, in Saudi Arabia.

Leading Analyst Firm Positions Oracle ATG in Leaders Quadrant for E-Commerce

The 2011 Gartner “Magic Quadrant for E-commerce” places Oracle ATG in the Leaders Quadrant.

According to Gartner, “The Leaders quadrant contains technology providers that demonstrate the optimal blend of insight, innovation, execution and the ability to “see around the corner.” These providers lead the market in e-commerce by consistently demonstrating their understanding of emerging technologies, such as social and mobile capabilities, combined with an understanding of globalization. These technology providers offer products that cover core e-commerce capabilities as well as innovative capabilities, and are consistently on clients' "longlists" and shortlists of e-commerce evaluations. Leaders have a record of winning these accounts and delivering customer satisfaction, strong support and professional services, leading to the implementation of a successful e-commerce site. These Leaders also have demonstrated longevity in the e-commerce market, as well as a commitment to new product innovations for Internet sales. In addition, they represent technology providers with the strongest capability to meet Internet B2B and B2C selling requirements.”

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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