Tuesday Mar 20, 2012

The Oracle Retail Week Awards - in review

Jeremy Vine speaks to guests

The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail.

the main hall at the Oracle Retail Week Awards

All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries.

Winners 2012

 

The Market Force Customer Service Initiative of the Year

Winner:
Dixons Retail: Knowhow
Highly Commended:
Hughes Electrical: Digital Switchover

The Deloitte Employer of the Year

Winner:
Morrisons

 

 

Growing Retailer of the Year

Winner:
Hallett Retail - The Concessions People
Highly Commended:
Blue Inc  

The TCC Marketing/Advertising Campaign of the Year

Winner:
Sainsbury's: Feed your Family for £50  

The Brandbank Multichannel Retailer of the Year

Winner:
Debenhams
Highly Commended:
Halfords  

The Ashton Partnership Product Innovation of the Year

Winner:
Argos: Chad Valley
Highly Commended:
Halfords: Private label bikes  

The RR Donnelley Pure-play Online Retailer of the Year

Winner:
Wiggle  

The Hitachi Consulting Responsible Retailer of the Year

Winner:
B&Q: One Planet Home  

The CA Technologies Retail Technology Initiative of the Year

Winner:
Oasis: Argyll Street flagship launch with iPad PoS  

The Premier Tax Free Speciality Retailer of the Year

Winner:
Holland & Barrett  

Store Design of the Year

Winner:
Next Home and Garden, Shoreham, Sussex
Highly Commended:
Dixons Retail, Black concept store, Birmingham Bullring  

Store Manager of the Year

Winner:
Ian Allcock, Homebase, Aylesford
Highly Commended:
Darren Parfitt, Boots UK, Melton Mowbray Health Centre  

The Wates Retail Destination of the Year

Winner:
Westfield, Stratford

The AlixPartners Emerging Retail Leader of the Year

Winner:
Catriona Marshall, HobbyCraft, Chief Executive

The Wipro Retail International Retailer of the Year

Winner:
Apple

The Clarity Search Retail Leader of the Year

Winner:
Ian Cheshire, Chief Executive, Kingfisher  

The Oracle Retailer of the Year

Winner:
Burberry

 Sarah Taylor from Oracle with Burberry

 

Outstanding Contribution to Retail

Winner:
Lord Harris of Peckham

   

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

 

The Oracle Retail Week Awards - Store Manager of the year

Below is a video featuring interviews with the nominees for the Oracle Retail Week Awards 2012 Store Manager of the Year Award, in which the nominees talk about the value of being nominated for an Oracle Retail Week Award and what it means to them to be recognised.

The video includes interviews with ASDA CEO Andy Clarke, who talks about how important the store managers are to the functioning of a retail business. The nominees interviewed were:

  • Ian Allcock from Homebase in Aylesford
  • David Bickell from Argos in Milton Keynes
  • Karl Lynsdale from Co-operative Food in Heathfield, Sussex
  • Paul Norcross from B&Q in Bristol
  • Darren Parfitt from Boots in Melton Mowbray
  • Helen Smith from H Samuel in Manchester

 

Oracle Retail would like to congratulate the winner, Ian Allcock from Homebase in Aylesford. Well done Ian!

Friday Mar 16, 2012

David Cameron addresses - The Oracle Retail Week Awards 2012

The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail.

Check back on the blog in the next couple of days for more videos, interviews and insights from the awards.

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Tuesday Mar 13, 2012

The Oracle Retail Week Awards

The Oracle Retail Week Awards are this Thursday and it promises to be a particularly exciting night for the nominees. There were some very difficult decisions to be made at judging and many of the categories were fiercely competitive. These important awards recognise the achievements of those individuals and organisations that make British retail great. Oracle is committed to supporting the development of excellence, innovation, creativity and agility within retail businesses and we look forward to offering our congratulations to the winners.


Interesting Statistics

According to the organisers, there were 87 entrants to the Oracle Retail Week Awards this year, and of these entries, 52 unique companies were nominated. More retailers were shortlisted this year than in previous years mainly due to an ever-increasing calibre of entries. The award nominees have always served as a benchmark for success in the retail sector and the past few years have seen an increased focus on the awards as retailers strive to find new ways to compete in a challenging market.

This Thursday there will be over 1,650 people at the Oracle Retail Week Awards to applaud the winners, including the absolute cream of the European retail community. The winners become the proponents for the evolution of the industry over the next year. It's important for retailers to be able to take data and turn it into actionable insight to optimise their operations as a business. The Oracle Retail Week Awards provide a wealth of data for retailers to use in order to measure the performance of their own business, and that's why the awards continue to be valuable not just for the winners, but for the whole retail community.

The Oracle Red Bar VIP Reception

The Oracle Retail team will be at the awards this year and it's our great pleasure to host the VIP Reception in the Red Bar prior to the awards. Here's a video from last year of Retail Week editor Tim Danaher welcoming the guests to the reception:

The room was filled with luminaries from the retail industry, including Ken Morrison, Sir Terry Leahy, Sir Stuart Rose and Philip Clarke. Sir Terry Leahy and Sir Stuart Rose later both received the Retail Week Lifetime Achievement Award for their contributions to the industry. Their acceptance speeches were both fascinating insights into their experience and invaluable for retailers hoping to follow in their footsteps. Here's Sir Stuart Rose's speech:


And here's Sir Terry Leahy's speech:


The awards this week will be as exciting as ever and we're looking forward to congratulating the winners. We will be live-tweeting from the event using the hashtag #ORWA - follow us on Twitter at @OracleRetail to keep track of the award winners and to see pictures from the night as it happens.

We look forward to seeing you there!

 

Oracle Retail and "Your Experience Platform"

Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes.

This business systems architecture simultaneously:

  • Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations.
  • Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc;
  • Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.

 

Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

Tuesday Feb 15, 2011

Sarah Taylor on the Oracle Retail Week Awards

 

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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