Wednesday Feb 19, 2014

ORIF Europe 2013 Presentation Video: John Elliott, Wm Morrisons

John Elliott, Head of Applications & Development at UK supermarket chain Wm Morrisons, presented ‘Forecast-Led Retailing: Becoming A 'One Number' Business’ at the Oracle Retail Industry Forum 2013. Elliott discussed Morrisons’ journey with Oracle Retail, and the company’s goal of becoming a ‘One Number’ business.

Wm Morrisons is the fourth largest supermarket in the UK, with revenues of over £18 billion. The company utilises Oracle Retail Demand Forecasting and Oracle Retail Advanced Inventory Planning to provide it with a single view over all inventory planning and forecasting. This has led to wide ranging benefits across stores, supply chain, logistics, suppliers and commercially. Furthermore customers have experienced reduced costs, better product availability and fresher produce to purchase.

Monday Feb 17, 2014

New Video Case Study: METRO GROUP – Planning Solutions for a Russian Cash and Carry Business

METRO GROUP is a German based retail organisation, working across 180 countries around the world, through 2,200 outlets and employing 265,000 people. Brands include METRO Cash & Carry and MAKRO, the world's market leader in cash & carry, Media Markt and Saturn, Europe' s leader in consumer electronic retailing, Real hypermarkets and Galeria Kaufhof, the system leader in the department store business.

When METRO GROUP needed a new planning solution to improve non-food operations and make the business more customer driven, they selected Oracle Retail to support operations in Russia, where METRO Cash & Carry has seen huge growth.

In this video, Mark Stutzer, Head of Process Management - Merchandising at Metro Systems, discusses how Oracle Retail has supported the retailer in offering Commerce Anywhere omni-channel retailing and how Oracle will support the business as it continues to grow.

Thursday Feb 13, 2014

ORIF Europe 2013 Presentation Video: Keynote by Kate Ancketill, GDR Intelligence

We were delighted that Kate Ancketill, CEO & Founder of GDR Intelligence, delivered the keynote address at the Oracle Retail Industry Forum 2013 in London. GDR Creative Intelligence researches, analyses and showcases key retail trends. In her presentation, Kate Ancketill shared her thoughts on the future of retail.

The session focused around transformative retail, looking at how the store as a concept will develop to move beyond the transaction, will instead personalise the experience for consumers and localise to accommodate the community around them. The session showcased a number of examples of this, and looked ahead at the journey of the store.

Tuesday Feb 11, 2014

ORIF Europe 2013 Presentation Video: Frank Lord, Oracle Retail

Frank Lord, Vice President at Oracle Retail, presented ‘Enabling Commerce Anywhere’ at the Oracle Retail Industry Forum 2013 in London. The modern consumer wants to shop any time and any place, through multiple channels, and retailers need to facilitate this to offer the customer experience that is being demanded.

In his session, Frank Lord reviewed current market trends, looking at expected future growth and what this means for retailers. He then discussed requirements for the delivery of Commerce Anywhere in terms of the technology solutions retailers have in place, and how these must work as one through real-time integration to provide a seamless customer experience.

The session closed with a look at Oracle commitment to innovation, demonstrated recently by the launch of Oracle Retail 14, which was announced at the NRF Big Show in New York, in January.

Monday Feb 10, 2014

New Video Case Study: Groupe ERAM - The Story So Far

Groupe ERAM is a major European fashion retailer with brands focused on clothing and footwear for men, women and children. The €1.7 billion French retailing group, which employs 12,000 people, owns and operates three footwear manufacturing sites in France and distributes its products via stores and brands including Gémo, Eram, Tati, Texto, TBS, Heyraud, Mellow Yellow, France Arno, Bocage, Fabio Lucci and Giga Store. The group has 1650 shops and an online presence.

With Groupe ERAM looking to create a mullti-site ecommerce platform for its shoes and apparel brands, the company opted for Oracle Commerce solutions to support their development and growth. The company wanted a single platform to operate multiple integrated commerce sites.

By using Oracle Commerce, Groupe ERAM will be able to deliver personalised, relevant and connected experiences to its multi-channel customers.

In this video, Marie-Aurore Canton, Head of Customer Marketing and Digital, outlines the challenge faced by Groupe ERAM, the experience of working Oracle Retail and how the customer experience has been affected.

Friday Feb 07, 2014

ORIF Europe 2013 Presentation Video: Andrew Kenny, Mr Price

Andrew Kenny, Deputy Managing Director at Mr Price, discussed the retailers’ journey with Oracle Retail at the Oracle Retail Industry Forum in London, 2013. Kenny looked at the role Oracle solutions have played in the expansion of the business through South Africa, and then internationally.

Mr Price Group is one of the fastest growing South African retailers of apparel, home- and sportswear. The business is expanding internationally, with stores opening in other African countries as well as Mr Price’s online offering serving customers worldwide.

In his session, Andrew Kenny discussed the retailer’s international multi-channel and multi-currency expansion project, and how this was supported by Oracle Commerce, taking the company into the future of retail.

Thursday Feb 06, 2014

New Video Case Study: Oracle & M.Video – Working Together to Create a Seamless Customer Experience

M.Video is a leading Russian retailer of consumer electronics, with 280 stores across 120 cities in Russia. The company retails over 20,000 products and accessories and is known for its outstanding customer service level. M.Video is the first and only publicly traded company in its sector.

In the below video, M.Video CIO Chris Mangham outlines how Oracle Retail has supported the company during a period of growth and development in offering a Commerce Anywhere experience to its customers, allowing interaction across multiple channels. Mangham discusses the situation that led M.Video to upgrade its IT infrastructure and the reasons why Oracle was chosen as an ideal partner to support the business' growth.

Wednesday Feb 05, 2014

Oracle Retail Exchange (REx) 2014: Highlights from New York

This year’s Oracle Retail Exchange (REx) in New York (January 12-15) saw 93 retail executives from 20 different countries come together at the Hudson Hotel to experience high-value content from Oracle Retail.

Launch of Oracle Retail 14

Our big announcement this year was the launch of Oracle Retail 14, supporting the provision of Commerce Anywhere. Oracle Retail 14 connects every possible permutation of the consumer’s journey to the retail processes and data needed to deliver them. The release has an increased focus on the consumer across the entire suite of products – and uniquely delivers science driven consumer-based decision making.


The REx agenda allowed delegates to spend all their time at the National Retail Federation (NRF) BIG Show, where delegates were able to take in the show as well as socialize and exchange ideas with fellow international retailers.

The NRF BIG Show features a 200,000 sq ft Expo, representing 550 solution providers showcasing innovative technologies and engagement tools to open new channels and create opportunities.

EMEA Retailers in New York

4 international retailers presented their story at REx: NBTY Europe, the parent company behind brands such as Holland & Barrett, Nature's Way, and Essenza, French home-improvement and gardening retailer Leroy Merlin, Russian consumer electronics retailer M.Video as well as Shop Direct Group, a multi-brand online retailer in the United Kingdom and Ireland.

Store Tours

When not listening to Oracle executives or fellow retailers’ present, delegates took part in the various activities that featured on the REx agenda. These included 3 Customer Store Showcases – Diesel, Luxottica (Sunglass Hut) and C. Wonder, as well as 8 Executive Retailer Store Tours, demonstrating innovation, technology and the very best of New York retail.


For the first time, augmented reality app Zappar was used in the REx event brochure, offering delegates a way of accessing additional exclusive content. By scanning the zapcode, retailers were able to watch printed content come alive on their mobile devices.

Try it yourself! Download the Zappar app, and then scan the zapcode on the below agenda item to see the content come to life!

Other Highlights

Evening activities in New York included a night at the museum – cocktails and canapés amidst a backdrop of dinosaurs and other fossils, at the American Museum of Natural History. Also a popular feature was the Oracle Red Hot Party, drawing a large crowd to the Arena nightclub.

For further information on this or future Oracle Retail Exchange (REx) events, please contact Nikki Collins at

Thursday Jan 23, 2014

The Retail Program at Oracle Industry Connect 2014

Having just finished with NRF BIG Show activities in New York, we are now gearing up for our next big event, the Oracle Industry Connect (OIC) 2014. This flagship Oracle industry event features customer-led content delivered by industry leaders such as Karen Katz, CEO and President of Neiman Marcus and Ricardo Kandelman, CEO and Chairman of the Executive Board of Directors at Makro South America.

If you are used to the Oracle Retail CrossTalk program, you are going to want to join us in Boston, March 25-26. The OIC's retail program evolved from and adopts the best practices of the Oracle Retail CrossTalk program. OIC offers more than 30 retailer-led sessions to help you achieve the imperatives to create and sustain a world-class experience, wherever your brand engages with consumers. The program maintains focus on the retail community and showcases the Oracle Retail Excellence Awards, offering strategic sponsorships and enabling networking among your retail peers. 

The event is invitation-only, so visit the OIC Retail site now to request an invitation and view the full agenda. We look forward to welcoming you in Boston!

Monday Jan 13, 2014

Oracle Retail Exchange 2014 Kicks Off in New York

94 retailers from 17 countries, reaching as far as Japan, Australia and the Middle East, have gathered in New York to kick off the 2014 Oracle Retail Exchange at the Hudson Hotel – making this a truly global event. Delegates are coming together to network from their industry peers, and hear how Oracle is supporting retailers to develop their business across the world.

We also have exciting news to share: Mike Webster, Senior Vice President and General Manager at Oracle Retail, is welcoming delegates this evening and introducing Oracle Retail Version 14 – Oracle’s largest ever release of solutions designed to facilitate the provision of Commerce Anywhere.

Consumers are now asking for a customer experience that allows them to purchase anytime, anyplace and through any channel. To respond to this challenge, retailers are working to remove the lines between channels making inventory readily available at the right time and the right place.

Oracle Retail Version 14 supports retailers in providing the Commerce Anywhere environment demanded by the modern consumer.

To learn more about the Oracle Retail Version 14 release, please visit or read the press release available here.

Friday Dec 13, 2013

Kamal Osman Jamjoom: A Journey to Enable Growth

At Oracle Retail CrossTalk in Chicago in June, Thameem Rizvon, IT Director of KOJ Group, talked about how the company’s IT strategy enables this Middle East retail powerhouse to have double-digit growth each year.

Access the presentation to learn how the alignment between KOJ IT, KOJ business, and Oracle has resulted in rapid implementations, minimal customizations, and smooth change management. Because IT projects implemented at KOJ have the added complexity of being multilingual, an even closer alignment with business users is necessary.

In 2006, the KOJ Group had about 280 stores with 50 IT staff. Today, it has more than 650 stores and runs stable IT operations with just 32 IT staff. The presentation also included details on how KOJ Group rolled out Oracle Retail Point-of-Service and Oracle Retail Stores Inventory Management in over 625 stores in six countries in just 90 days.

Through the years, the KOJ Group has implemented a variety of Oracle hardware and software solutions including Oracle Retail Merchandising System, Oracle Retail Warehouse Management System, Oracle Retail Business Intelligence, Oracle Retail Application Server, Oracle E-Business Suite, and Oracle Fusion Performance Management.

Access the presentation here.

Thursday Oct 03, 2013

Vodafone Latest to Join Oracle Retail Industry Forum Speakers

Justin Bushby, Global Head of Retail Technology and Carl Bennett, Global Head of Online Technology at Vodafone, have joined the speaker programme for the Oracle Retail Industry Forum, Europe. They will discuss how Vodafone Group is enhancing the shopping experience for its customers and delivering a true multichannel retailing experience.

Vodafone Group, one of the world's largest mobile communications companies with a retail presence in 30 countries across five continents, is using Oracle solutions to provide the complete Commerce Anywhere experience that the modern consumer demands.

To register for the conference program, including an exclusive visit to the John Lewis Oxford Street store, please visit the ORIF Europe website.

An Oracle Retail Industry Forum LinkedIn group is also available for delegates to keep up-to-date with the latest event news.

Monday Sep 23, 2013

European Fashion Retailer ERAM to Join ORIF Europe Speaker Programme

Marie-Aurore Canton, Head of Customer Marketing and Digital at Groupe ERAM will be joining the speaker programme for ORIF Europe 2013, adding to an agenda featuring speakers from GDR Creative Intelligence, Wm. Morrisons and Mr Price Group.

Delegates at ORIF Europe will hear her presentation on 'Building an omni-channel platform for Fashion'. Marie-Aurore will introduce the 1.7 billion Euros French retailing group's next level e-commerce strategy, which will deliver personalised, relevant and connected experiences to its multi-channel customers.

Groupe ERAM is a major European fashion retailer with brands focused on clothing and footwear for men, women and children. It owns and operates three footwear manufacturing sites in France and distributes its products via stores and brands including Gémo, Eram, Tati, Texto, TBS, Heyraud, Mellow Yellow, France Arno, Bocage, Fabio Lucci and Giga Store. The group has 1575 shops and an online presence. It employs 12,000 people and owns more than 170,000 square meters of storage space.

ORIF is aimed at over 150 retail and e-commerce delegates and addresses the current challenges facing modern retailers across Europe. The event will focus on The Evolution of Experience Retailing and Commerce Anywhere.

For details of the event, and to register for the conference program, including an exclusive visit to the John Lewis Oxford Street store, please visit the ORIF Europe website.

Tuesday Sep 10, 2013

Oracle Retail Industry Forum: Exclusive John Lewis Store Showcase Announced

We are excited to announce that attendees of the Oracle Retail Industry Forum, Europe, being held in London on the 15/16th October, will be invited to an evening event at John Lewis’ flagship store on Oxford Street.

The store showcase will commence at 5pm in the Brasserie on the third floor, where John Lewis Oxford Street Managing Director Simon Fowler will welcome attendees. Simon will share store history, including John Lewis’ commitment to “Never Knowingly Undersold”, guaranteeing customers a lifetime of quality, price and service. He will then introduce John Lewis IT Director Paul Coby, who is leading the modernisation of the IT infrastructure to deliver an omni-channel customer experience.

Attendees will also have the chance to:

  • Explore the store and experience the unique John Lewis service culture
  • Discover first-hand how John Lewis is supporting their customers with the provision of 'Commerce Anywhere'
  • Hear from senior directors within the John Lewis Partnership
  • Meet with the suppliers and sample champagne, wine and cheese in the 1,530 square meter food hall
  • Visit the recently refurbished beauty department where you can enjoy a mini make over teamed with a pre-dinner cocktail

John Lewis is the largest department store retailer in the UK, with 39 stores and a growing online business at The company passed the £1billion in 12 months revenue in April 2013, and this year received awards including 'Oracle Retailer of the Year' and 'The Brandbank Multichannel Retailer of the Year' at the Oracle Retail Week Awards 2013; 'Nation's Best Retailer' at the Verdit Consumer Satisfaction Awards 2013; and 'Best Retailer' at the 2013 Which? Awards.

To register to attend the Oracle Retail Industry Forum Europe event, please visit the ORIF Europe registration page.

Tuesday Aug 27, 2013

Oracle Retail Industry Forum: Mr Price Joins Speaker Programme

We are delighted that Andrew Kenny, Deputy Managing Director of Mr Price Group, has joined the speaker programme at ORIF Europe 2013. Mr Price Group is one of the fastest growing retailers in South Africa, operating in the apparel, homeware and sportswear space. The brand is synonymous with fashionable merchandise offering value to customers.

In his session, Andrew Kenny will introduce the strategic approach to selecting a new Merchandise Operations solution to support international and multi-channel growth for the Group. Andrew will also discuss why the company found that Oracle was the best fit for project 'MRP.World'.

ORIF is aimed at over 150 retail and e-commerce delegates and addresses the current challenges facing modern retailers across Europe. The theme of the event this year is Commerce Anywhere.

ORIF provides Oracle Retail and Oracle Commerce customers and prospects with the opportunity to connect with peers and Oracle solution experts in an informative networking environment.

Attend to learn more about how Oracle can support you in tackling modern challenges with more effective and integrated business processes and connected consumer interactions.

To find out more and register, please visit the ORIF Europe website.


Everything Retail.

Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.

Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.

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