Friday Dec 13, 2013

Kamal Osman Jamjoom: A Journey to Enable Growth

At Oracle Retail CrossTalk in Chicago in June, Thameem Rizvon, IT Director of KOJ Group, talked about how the company’s IT strategy enables this Middle East retail powerhouse to have double-digit growth each year.

Access the presentation to learn how the alignment between KOJ IT, KOJ business, and Oracle has resulted in rapid implementations, minimal customizations, and smooth change management. Because IT projects implemented at KOJ have the added complexity of being multilingual, an even closer alignment with business users is necessary.

In 2006, the KOJ Group had about 280 stores with 50 IT staff. Today, it has more than 650 stores and runs stable IT operations with just 32 IT staff. The presentation also included details on how KOJ Group rolled out Oracle Retail Point-of-Service and Oracle Retail Stores Inventory Management in over 625 stores in six countries in just 90 days.

Through the years, the KOJ Group has implemented a variety of Oracle hardware and software solutions including Oracle Retail Merchandising System, Oracle Retail Warehouse Management System, Oracle Retail Business Intelligence, Oracle Retail Application Server, Oracle E-Business Suite, and Oracle Fusion Performance Management.

Access the presentation here.

Thursday Oct 03, 2013

Vodafone Latest to Join Oracle Retail Industry Forum Speakers

Justin Bushby, Global Head of Retail Technology and Carl Bennett, Global Head of Online Technology at Vodafone, have joined the speaker programme for the Oracle Retail Industry Forum, Europe. They will discuss how Vodafone Group is enhancing the shopping experience for its customers and delivering a true multichannel retailing experience.

Vodafone Group, one of the world's largest mobile communications companies with a retail presence in 30 countries across five continents, is using Oracle solutions to provide the complete Commerce Anywhere experience that the modern consumer demands.

To register for the conference program, including an exclusive visit to the John Lewis Oxford Street store, please visit the ORIF Europe website.

An Oracle Retail Industry Forum LinkedIn group is also available for delegates to keep up-to-date with the latest event news.

Monday Sep 23, 2013

European Fashion Retailer ERAM to Join ORIF Europe Speaker Programme

Marie-Aurore Canton, Head of Customer Marketing and Digital at Groupe ERAM will be joining the speaker programme for ORIF Europe 2013, adding to an agenda featuring speakers from GDR Creative Intelligence, Wm. Morrisons and Mr Price Group.

Delegates at ORIF Europe will hear her presentation on 'Building an omni-channel platform for Fashion'. Marie-Aurore will introduce the 1.7 billion Euros French retailing group's next level e-commerce strategy, which will deliver personalised, relevant and connected experiences to its multi-channel customers.

Groupe ERAM is a major European fashion retailer with brands focused on clothing and footwear for men, women and children. It owns and operates three footwear manufacturing sites in France and distributes its products via stores and brands including Gémo, Eram, Tati, Texto, TBS, Heyraud, Mellow Yellow, France Arno, Bocage, Fabio Lucci and Giga Store. The group has 1575 shops and an online presence. It employs 12,000 people and owns more than 170,000 square meters of storage space.

ORIF is aimed at over 150 retail and e-commerce delegates and addresses the current challenges facing modern retailers across Europe. The event will focus on The Evolution of Experience Retailing and Commerce Anywhere.

For details of the event, and to register for the conference program, including an exclusive visit to the John Lewis Oxford Street store, please visit the ORIF Europe website.

Tuesday Sep 10, 2013

Oracle Retail Industry Forum: Exclusive John Lewis Store Showcase Announced

We are excited to announce that attendees of the Oracle Retail Industry Forum, Europe, being held in London on the 15/16th October, will be invited to an evening event at John Lewis’ flagship store on Oxford Street.

The store showcase will commence at 5pm in the Brasserie on the third floor, where John Lewis Oxford Street Managing Director Simon Fowler will welcome attendees. Simon will share store history, including John Lewis’ commitment to “Never Knowingly Undersold”, guaranteeing customers a lifetime of quality, price and service. He will then introduce John Lewis IT Director Paul Coby, who is leading the modernisation of the IT infrastructure to deliver an omni-channel customer experience.

Attendees will also have the chance to:

  • Explore the store and experience the unique John Lewis service culture
  • Discover first-hand how John Lewis is supporting their customers with the provision of 'Commerce Anywhere'
  • Hear from senior directors within the John Lewis Partnership
  • Meet with the suppliers and sample champagne, wine and cheese in the 1,530 square meter food hall
  • Visit the recently refurbished beauty department where you can enjoy a mini make over teamed with a pre-dinner cocktail

John Lewis is the largest department store retailer in the UK, with 39 stores and a growing online business at JohnLewis.com. The company passed the £1billion in 12 months revenue in April 2013, and this year received awards including 'Oracle Retailer of the Year' and 'The Brandbank Multichannel Retailer of the Year' at the Oracle Retail Week Awards 2013; 'Nation's Best Retailer' at the Verdit Consumer Satisfaction Awards 2013; and 'Best Retailer' at the 2013 Which? Awards.

To register to attend the Oracle Retail Industry Forum Europe event, please visit the ORIF Europe registration page.

Tuesday Aug 27, 2013

Oracle Retail Industry Forum: Mr Price Joins Speaker Programme

We are delighted that Andrew Kenny, Deputy Managing Director of Mr Price Group, has joined the speaker programme at ORIF Europe 2013. Mr Price Group is one of the fastest growing retailers in South Africa, operating in the apparel, homeware and sportswear space. The brand is synonymous with fashionable merchandise offering value to customers.

In his session, Andrew Kenny will introduce the strategic approach to selecting a new Merchandise Operations solution to support international and multi-channel growth for the Group. Andrew will also discuss why the company found that Oracle was the best fit for project 'MRP.World'.

ORIF is aimed at over 150 retail and e-commerce delegates and addresses the current challenges facing modern retailers across Europe. The theme of the event this year is Commerce Anywhere.

ORIF provides Oracle Retail and Oracle Commerce customers and prospects with the opportunity to connect with peers and Oracle solution experts in an informative networking environment.

Attend to learn more about how Oracle can support you in tackling modern challenges with more effective and integrated business processes and connected consumer interactions.

To find out more and register, please visit the ORIF Europe website.

Tuesday Jul 30, 2013

JD Sports Fashion Chooses Oracle Exadata Database Machine to Leverage Fact-Driven Merchandising and Outperform Competitors

JD Sports Fashion plc. is a leading retailer of branded sportswear and fashion wear with 900 stores and online business across a number of retail locations in the United Kingdom, Ireland, France, and Spain. The company owns many top brands, including Mckenzie, Carbrini, and The Duffer of St George, and sells many limited edition and exclusive designs from Adidas Originals and Nike.

JD Sports is growing fast — organically and through acquisition — and revenue increased almost 20% in 2011. The company wanted to maximize profitability in the competitive sports and fashion wear retail market by matching inventory to demand, identifying best sellers, tracking success of promotions, and being first to market in a fashion-driven business with typically short product life spans.

The goal was to enable 100 buyers, 120 merchandisers, business analysts, and country, regional and branch managers to analyze up-to-date revenue, margin, like-for-like sales, running averages and variance against plan for each of JD Sports’ 400,000 live stock-keeping units (SKUs) from any location. JD Sports wanted to scale analytical abilities to handle anticipated doubling of data volumes from 4 terabytes in 2012 to 8 terabytes in 2015 and growth in user numbers while increasing performance.

Oracle Exadata Database Machine was chosen over IBM for its lower acquisition costs, dramatically higher performance, quicker time to value and faster return on investment. The company ran proofs of concept for SQL reporting, OLAP reporting and batch processes on both platforms. JD Sports was able to build the OLAP cube four times faster using Oracle Exadata Database Machine than with IBM x Series.

"Oracle Exadata beat IBM hands-down for performance in every category,” said Barry Loftus, head of business intelligence and application development, JD Sports Fashion plc. "The combination of Oracle Business Intelligence Enterprise Edition, Oracle OLAP, and Oracle Exadata Database Machine gives us the insight and agility to continue outperforming competitors as we expand our footprint throughout Europe”.

Read the full case study here…

Monday Jul 29, 2013

Morrisons Joins Speaker Programme at Oracle Retail Industry Forum Europe

Following the recent ORIF 2013 speaker announcement of Kate Ancketill, CEO and Founder of GDR Creative Intelligence, we are delighted to announce that John Elliott, Head of Applications and Development at Wm. Morrisons Supermarkets, has also been confirmed as an event speaker.

Morrisons is the 4th largest grocery retailer in the UK, with annual sales in excess of £18bn. John Elliot leads a team of over 100 who run and maintain systems that support Morrisons Stores, Commercial, Supply Chain and Logistics functions.

The Oracle Retail Industry Forum (ORIF) Europe 2013 addresses the current challenges facing retailers across Europe, with a focus on the Evolution of Experience Retailing and Commerce Anywhere.

The event provides Oracle Retail customers and prospects with the opportunity to connect with peers and Oracle solutions experts in an informative networking environment, and will explore how Oracle can support retailers in tackling modern challenges with more effective and integrated business processes and connected consumer interactions.

To find out more and register, please visit the ORIF Europe website.

A video entitled “Retail Showcase: Morrisons”, which looks at Morrisons use of Oracle Retail solutions across the organisations’ end-to-end supply chain, is available on the Oracle Media Network.

Tuesday Jul 16, 2013

New speaker announced for Oracle Retail Industry Forum (ORIF) Europe

Oracle Retail is delighted to announce that Kate Ancketill, CEO and Founder of GDR Creative Intelligence will be joining the speaker programme for the Oracle Retail Industry Forum (ORIF) 2013, taking place on the 15th and 16th of October at the Sofitel St James Hotel in London.

Kate will be presenting on the best of transformative retail - retail that exists now but is at the leading edge, and is indicative of the varied experimental nature of the future of retail.

Kate has consulted on innovation in retail, hospitality, technology, social media, branding and packaging design for some of the world's biggest brands including: Sony, Marks & Spencer, P&G, Coty, Limited Brands, InterContinental Hotels, Hilton, LVMH, Diageo, McDonald's, Nokia, Orange, The Crown Estate, Capital One, Macy's and Sephora.

For further information, including event registration and regular updates, please visit the event microsite.

Tuesday Jun 18, 2013

Dates Announced for Oracle Retail Industry Forum (ORIF) Europe

Oracle Retail will be holding the annual Oracle Retail Industry Forum Europe on the 15th and 16th of October, 2013. The event will take place at the Sofitel St James Hotel in London.

Oracle Retail Industry Forum events are a unique opportunity for those working in the retail industry to participate in a programme aimed at educating the market on best practise, how to realise market opportunities and tackle the current challenges facing the retail industry.

Attendees will have the chance to listen to highly relevant retail case studies and engage with leading Oracle Retail solution experts, as well as network with fellow retail industry delegates.

This year’s event will include particular focus on three key solution areas: Commerce, Planning and Optimisation and Stores.

If you are an existing Oracle Retail customer, are about to embark on an Oracle implementation or simply wish to learn more about how Oracle Retail can support your business in providing a consistent omnichannel experience, gain actionable insight, or optimise your operations, this event is ideally suited to you.

For further information, including event registration and regular updates, please visit the event microsite.

Thursday May 16, 2013

Chinese Evolution of Experience Retailing Results Unveiled

Today saw the unveiling of the Chinese results from Oracle Retail’s Evolution of Experience Retailing research. Sarah Taylor, Senior Director EMEA & JAPAC, and Allen Miao, General Manager Greater China, hosted a media roundtable event in Beijing, where Chinese results from the research were discussed and compared to other country findings.

Oracle’s Evolution of Experience Retailing research asked consumers in the UK, USA, Germany, Russia, Brazil, China and Japan on their views to fundamental retail principles. The research looked at issues such as customer service, overall experience, preference, shopping trends and attitudes to technology. Global results of this research were announced at the Oracle Retail Exchange event held in January in New York. Mike Webster, Senior Vice President and General Manager, Oracle Retail, introduced the results at the event and a video of his presentation can be seen on our YouTube channel.

Chinese consumers proved to have a strong desire for knowledge around product, price and brands. There was a clear desire for an integrated and flexible approach across all channels, which poses a considerable challenge to retailers in the country.

Results also showed that Chinese consumers are very much open to retailer initiated interactions, when those interactions involve latest information and offers that are targeted and relevant.

Additional key findings from China include:

  • Chinese consumers have embraced new technologies such as mobile and social, and have a willingness to source and share information from every avenue in pursuit of a complete shopping experience – more so than any other region surveyed.
  • 98% of respondents value the importance of service. Chinese consumers were also the most vocal respondents when it comes to poor service.
  • Brand reputation is key in terms of deciding which retailer to visit, although price, choice and a secure transactional process are also important.

Retailers in China need to provide customer experiences that are superior to that of their competition and align them with smarter internal decisions and processes to ensure they market, interact and transact consistently across touch points, whether the consumer is online, in the store or on the go.

Chinese results from The Evolution of Experience Retailing can be found on the research microsite, where you can also access global results, as well as those from the UK, Germany, Russia and Japan. Research resources include a comprehensive whitepaper, byline articles and a key results presentation deck.

Tuesday Mar 26, 2013

John Lewis named Multichannel Retailer of the Year & Oracle Retailer of the Year at Oracle Retail Week Awards

John Lewis achieved a double success at the recent Oracle Retail Week Awards, being named Multichannel Retailer of the Year in addition to scooping the Oracle Retailer of the Year award. Getting the multi-channel experience right for the customer is a significant challenge in modern retail. Winning both of these awards compounds the importance of multi-channel in delivering a consistent, exceptional and individual experience in retail today.

British consumers expect value, choice and uninterrupted availability, whenever and wherever they choose to shop. John Lewis has recognised this and has ensured that their offering fulfills the requirements of their customers, whether shopping in-store, online or via mobile. The John Lewis approach to delivering commerce anywhere is exemplary.

In-store, John Lewis has worked to revise their store format to cater for today’s consumer whilst remaining true to their brand values.  British consumers see the store as a vital component of the retail experience. John Lewis has taken steps to make the store experience the differentiator, such as introducing kiosks and providing Wi-Fi for customers.

In terms of fulfillment and delivery, John Lewis offers a range of options, such as click and collect, as well as online and m-commerce with home delivery. The retailer has gone a step further, announcing last year that customers can take advantage of collections through a network of convenience stores, meeting a consumer demand for flexible delivery options. More recently John Lewis customers can now also benefit from a click and collect service where they can buy through John Lewis but collect in their local Waitrose store.

These initiatives also extend to returns, where items bought online or in-store can be returned for free through this network of locations. This offering fulfills the need for another requirement of the British consumer - a simple returns policy, which is seen as a key component of good service.

John Lewis has demonstrated an ability to adapt to changing customer requirements and has shown a strengthened focus to this recently by appointing its first Partnership Customer Insight Director. This focus on the consumer has allowed John Lewis to offer a seamless retail experience across all touch points, extending this into its partner Waitrose, allowing the company to develop their offering as their consumers’ requirements and demands evolve.

With an internet adoption rate of 81.4%*, British consumers have access to vast amounts of product information from multiple sources and consumers can compare retailers in seconds. As such, consumers expect high value, targeted assortments, competitive offers and uninterrupted availability from a retail brand, whenever and wherever they choose to shop. Retailers must therefore optimise their operations to fulfill on the complex supply chain flows to ensure that home delivery, customer pick up or any other option is available if the customer requires. The logistics behind the process matter little to the consumer, they just need to be right to support customer priorities.

John Lewis has shown that it is up to the challenge posed by the modern consumer and I congratulate them for being named both Multi-channel Retailer of the Year and Oracle Retailer of the Year 2013.

*The State of Broadband 2012: Achieving Digital Inclusion for All, The Broadband Commission for Digital Development, part of ITU and UNESCO, September 2012.

Monday Mar 18, 2013

Oracle Retail Week Awards 2013 – Media Response

Following last night’s Oracle Retail Week Awards ceremony, we spoke with two industry leading journalists from Retail Week. As avid watchers of the industry we were keen to hear their thoughts and feedback on this year’s event and winners.

Chris Brook-Carter (Editor-in-Chief) and Jennifer Creevy (Deputy Editor) shared their insights on a very exciting night for retail. In a complex retail eco system where customers browse and buy across numerous touch points, retailers are challenged with making every interaction feel personal and ‘good for me’. This is the new age of retail. Customers expect commerce anywhere, at every moment of their lives and retail experiences to be tailored specifically for their needs*.

In addition, we asked the press which award stood out and why. We were also interested to hear their views on the key challenges facing the retail industry over the next 12 months.

Take a look at the interviews here:

Visit the event website for more information on the Oracle Retail Week Awards, or take a look at the hashtag #ORWA for reaction to last night’s event.

* Oracle’s Evolution of Experience Retailing research outlines the key challenges facing retailers in the current global marketplace and seeks to help retailers identify what consumers really want from their shopping experiences, as well as how they can create strategies and business priorities to meet consumer demand. Visit the Evolution of Experience Retailing research website for a detailed whitepaper and other materials, as well as country specific results from the UK respondents.

Friday Mar 15, 2013

Sir Philip Green Scoops Biggest Prize in Retail - Simon Cowell Presents Oracle Retail Week Award

At last night’s Oracle Retail Week Awards, Arcadia Group owner Sir Philip Green received the biggest talent prize in British Retail - The Outstanding Contribution to Retail Award.  This celebrated distinction was given to Sir Philip Green in recognition of his brilliant and permanent impact on the British Retail industry. Honouring this level of retail talent, it was befitting that music industry mogul and X-Factor judge Simon Cowell presented the man of the hour with this accolade. The Oracle Retail Week Awards were held at The Grosvenor House Hotel in London with a gala dinner attended by over 1,500 leading British retailers and industry supporters.

Sir Philip Green has made his mark on British fashion with a keen eye for talent spotting. He has been instrumental, not only in the launch of the Fashion Retail Academy (FRA), but in its on-going success year on year. He is an inspiration and a hands-on mentor to the talented young people that are nurtured, promoted and launched out into the retail industry. Today he remains one of the FRA’s strongest supporters.

This is a commitment shared by Oracle Retail and many other leading British retailers. The organisation was the first National Skills Academy to be opened in the UK in September 2006 to educate and train budding young retailers for the modern workplace. The Academy has equipped many students with the necessary skills and best practice to launch their careers in the vibrant British Fashion Retail industry.

This video shows how the FRA is all about preparing young talented people to have a glittering career in retail. We at Oracle are very proud supporters of the Fashion Retail Academy - this video says it all. Warm Congratulations to Sir Philip Green and the staff and students at the FRA who work hard every day for the success of the retail industry.

Further information on Oracle’s involvement in the Fashion Retail Academy can be found at: http://www.fashionretailacademy.ac.uk/about/other-supporters/oracle.

The Oracle Retail Week Awards – Winners Announced!

The 2013 Oracle Retail Week Awards took place in London last night and proved to be a fantastic event celebrating the best in British retail. Over 1,600 guests saw Sir Philip Green collect the Outstanding Contribution to Retail Award and John Lewis named Oracle Retailer of the Year, during the ceremony hosted by impressionist, playwright and comedian Rory Bremner.

The full list of award winners is as follows:

  • Oracle Retailer of the Year – John Lewis
  • The Clarity Search Retail Leader of the Year – Stefano Pessina, Executive Chairman, Alliance Boots
  • Outstanding Contribution to Retail – Sir Philip Green
  • The Zolfo Cooper Growth Retailer of the Year – Aldi UK
  • The Wipro Retail International Retailer of the Year - Zara
  • Store Manager of the Year – Stephanie Hush, Hobbycraft, Dundee
  • International Growth Retailer of the Year – Debenhams
  • Retail Destination of the Year – St Stephen’s, Hull
  • Store Design of the Year – Fat Face, Chichester
  • Pure-Play Retailer of the Year – Asos
  • Speciality Retailer of the Year – Hotel Chocolat
  • Advertising Campaign of the Year – Sainsbury’s Winning in 2012
  • Multichannel Retailer of the Year – John Lewis
  • Customer Service Initiative of the Year – Majestic
  • Employer of the Year – Sainsbury’s
  • Technology Initiative of the Year – Debenhams, Endless Aisle
  • Product Innovation of the Year – Asda, Fish Made Simple
  • CSR Initiative – Marks and Spencer, Shwopping

Further information regarding the Oracle Retail Week Awards is available on the event website.

Monday Mar 11, 2013

The Oracle Retail Week Awards will soon be here

2012 was another challenging year for the UK retail industry, but the Oracle Retail Week Awards held later this week once again show that many retailers are rising to the challenges facing the industry and responding to the pace of change in the market place with innovation, creativity and excellence, that meets the demands of a new and complex breed of customer that is shopping across channels, across borders and across categories.

Oracle’s recent Evolution of Experience Retailing research highlighted the need for UK retailers to deliver a retail experience that is “good for me”, whereby the specific needs and expectations of the individual consumer is met. Companies shortlisted for these Awards demonstrate that many retailers understand this and are working to make every interaction good for each customer.

Whilst the winners won’t be announced until 14th March at the Grosvenor House Hotel in London, as a judge for the Awards, I can say that competition was fierce for many of the categories given the high caliber of entries. There was a lot of debate around which nominations should be shortlisted, let alone naming the winners for many of the awards. What the judging day did show was that British retail has some fantastic retailers that are winning consumer confidence, delivering on their promises to customers.

Categories for Awards include:

  • The Ashton Partnership Product Innovation of the Year
  • Pure-Play Etailer of the Year
  • Speciality Retailer of the Year
  • The Trinity Mirror plc Marketing/Advertising Campaign of the Year
  • Corporate Social Responsibility Initiative of the Year
  • The Brandbank Multichannel Retailer of the Year
  • The Serco Customer Service Initiative of the Year Award
  • The Deloitte Employer of the Year
  • Store Manager of the Year
  • The ReThink Retail Technology Initiative of the Year
  • Store Design of the Year
  • Retail Destination of the Year
  • International Growth Initiative of the Year
  • The Wipro Retail International Retailer of the Year
  • The Zolfo Cooper Growth Retailer Year Award
  • The Clarity Search Retail Leader of the Year
  • Oracle Retailer of the Year

The shortlist for the 2013 Oracle Retail Week Awards is available on the Awards website. It promises to be a superb night with over 1,500 British retailers in attendance.

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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