Tuesday Mar 25, 2014

Key Messages from the Launch of Oracle Industry Connect 2014

"Digital Literacy and Systems Thinking Essential"

Bob Weiler, Executive Vice President of Oracle Global Industries kicked off Oracle Industry Connect 2014 today – our brand new event bringing together over a thousand industry executives from across the world. The venue is jam-packed and buzzing with attendees talking business priorities and discussing how technology can solve the drive for growth.

In his keynote, Oracle President Mark Hurd enforced the stark truth that the world of commerce is now utterly dependent on technology, driven by a consumer with a veracious appetite to engage and spend. He discussed the complex challenge of investment to be driven by innovation, with these key trends at the forefront of our minds: Globalization, Data Explosion, Role of Mobility, Social Business, Sophisticated Business and Modernize to Survive.

"Oracle is here to talk to you in the context of your industry"

Mark encouraged attendees to explore and learn over the two day conference, to hear from business leaders and thought leaders that are truly committed to quality and innovation in service for their customers. Taking an in-depth look at how Oracle, our partners and customers are supporting consumers in their desire to participate actively in their interaction with a business.

In service to the sophisticated, global and mobile consumer, the Oracle Industry Connect conference explores how business can empower its employees and consumers alike, increasing spend and loyalty and supporting a profitable long-term relationship.

"An increasingly democratic relationship between consumer and retailer is emerging"

As emphasized in today’s keynote by Dr. James I. Cash, James E. Robison Professor of Business Administration, Emeritus at Harvard Business School, digital literacy and systems thinking are now essential business attributes, as is the application of enabling technology within your business strategy.

Business can no longer be the benevolent dictator - the commercial world now has become a true democracy and the level of participation required by the consumer is defining this new model. 

Oracle Retail’s latest research, launched today, reveals just this trend – an increasingly democratic relationship is emerging between digitally-empowered consumers and retailers, forcing retailers to re-evaluate technology investments and strategic initiatives to capture loyalty, drive spend and remain competitive.

The New Retail Democracy finds that consumers are demanding better access to information, product and process, along with more individualized interactions with retailers as they take ownership of their retail experiences. This requires retailers to prioritize the provision of a commerce anywhere business model to be relevant and competitive in today’s complex global marketplace.

To learn more, download our research whitepaper. http://www.oracle.com/newretaildemocracy

Friday Mar 14, 2014

Announcing the Winners of the 2014 Oracle Retail Week Awards

We are proud to announce this year’s winners of the Oracle Retail Week Awards, which took place at the Grosvenor House in London this evening. Over 1,500 guests saw Ted Baker’s Ray Kelvin collect the award for Outstanding Contribution to Retail.

Here are all winners:

The Serco Customer Service Initiative of the Year – ao.com, Winning Moments
The Deloitte Employer of the Year – Asda
Marketing/Advertising Campaign of the Year – John Lewis, The Journey
Postcode Anywhere Multichannel Retailer of the Year – John Lewis
The Toy Store Own Brand Range of the Year – Lidl
The Veredus Pure Play Etailer of the Year – ASOS
The Wipro International Growth Initiative of the Year – ASOS, Russian Website Launch
The Audit Partnership Corporate Social Responsibility Initiative of the Year – Asda, Fighting Food Poverty with Surplus Food
ReThink Retail Technology Initiative of the Year – Tesco Hudl
The Financo Speciality Retailer of the Year – Screwfix
Store Design of the Year – Primark, Oxford Street
The Tata Consultancy Services Store Manager of the Year – Richard Kirk, Currys and PC World, Birmingham
The OC&C Strategy Consultants Retail Destination of the Year – Trinity, Leeds
The Zolfo Cooper Growth Retailer of the Year – The Entertainer
The Clarity Retail Leader of the Year – Nick Robertson, ASOS
Oracle Retailer of the Year – Aldi
Outstanding Contribution to Retail – Ray Kelvin, Ted Baker

Further information on the Oracle Retail Week Awards is available on the event website.

Wednesday Mar 12, 2014

Who’s Who in Retail at Oracle Industry Connect 2014

Oracle Industry Connect 2014 is now only moments away. From March 25-26, global retailers are meeting in Boston, MA, to take part in Oracle’s newest industry event, modeled after the popular Oracle CrossTalk.

Our agenda is jam-packed with retail industry leaders from across the globe. Here is a selection:

•    Karen Katz, CEO, Neiman Marcus
•    Ken Bonning, Senior Executive Vice President, Kohl’s Corporation
•    Bill Boezinger, Systems Manager, Walt Disney Parks & Resorts
•    Cara Graham, Director, Demand Planning Operations, Best Buy
•    Jeff Hamm, Director, e-Commerce, Ulta
•    Mike Hazel, CIO, Academy Sports
•    Kim Heicht, Director of Store Operations, Deckers
•    Steven Hunter, CIO, Stage Stores
•    Ginny McClaren, Director of Merchandise Planning, Stein Mart
•    Paul McFarren, Chief Information Officer, C. Wonder, LLC.
•    ArMand Nelson, Director, IT, Gander Mountain
•    Toni Robinson, Vice President, Planning and Allocation, charming charlie
•    David von Blanckensee, Information Technology Architect, Country Road Group
•    Lisa Wittman-Smith, Vice President Planning & Allocation, Luxottica

Click here for the full agenda. 

We look forward to meeting you in Boston - if you haven't yet signed up, do so now!

Tuesday Mar 11, 2014

Vince Cable & Shop Direct CEO Alex Baldock at Retail Week Live

The 23rd Retail Week Live is just around the corner. Tomorrow at the Hilton London Metropole, leaders from the retail sector are coming together to network and listen to the industry leading speakers presenting this year. Amongst them: Dr. Vince Cable, UK Secretary of State for Business & Innovation.

Make sure you also catch the following:

Alex Baldock, CEO, Shop Direct Group
In his first speaking engagement since joining Shop Direct in September 2012, CEO Alex Baldock will close the innovation stage by lifting the lid on the etail giant's digital strategy. Looking specifically at the mobile revolution, he’ll unveil some of the secrets that have driven the former catalogue retailer to become one of the UK’s leading m-commerce players, with fast-growing digital department store brands including Very.co.uk and isme.com. And with around a third of its £1.7 billion sales set to be made on mobile devices this year, Alex will address some of the challenges that lay ahead for Shop Direct in continuing to keep pace with today’s increasingly tech-savvy consumer.

Stuart Higgins, Director and Partner, LCP Consulting Ltd.
Stuart is a commercially oriented supply chain and logistics executive and consultant with a passion for delivering real business improvements in Retail, FMCG and 3PL sectors and across Global and European supply chains. He has held board level accountability for Supply Chain, Trading and Merchandising functions and has experience of operating in competitive and customer focused markets and in demanding and fast moving businesses within both “Blue Chip” and Private Equity ownership. Operational roles have included Supply Chain Director of a major food company, to Logistics Director of a high street retailer and many other operational/development roles. A recognized industry thought leader, Stuart is a frequent speaker at industry events and a regular commentator on retail issues in the Business media.

The event brings to life the market leading debate and analysis you see each week in the magazine and every day online. Make sure you stop by the Oracle stand (#17, see below) for a cup of coffee and a conversation. 

Thursday Feb 27, 2014

Oracle Retail Week Awards 2014 Preview

The last 12 months have been a challenging time for British retailers - yet once again we have seen genuine innovation in the market. The modern consumer demands Commerce Anywhere - the ability to shop at any time, in any place, and through multiple channels. Retailers have to put the consumer at the centre of their operations, from supply chain to merchandise management, from store solutions to commerce platforms - no easy task, yet many British retailers have made great strides forward.

I can attest that all categories were fiercely contested with many entrants deserving recognition for their achievements. We received more entries than ever before, which meant creating a shortlist was a challenging task.

The categories for the 2014 Oracle Retail Week Awards are:

  • Customer Service Initiative of the Year
  • Deloitte Employer of the Year
  • nasa Marketing/Advertising Campaign of the Year
  • Postcode Anywhere Multichannel Retailer of the Year
  • The Toy Store Own Brand Range of the Year
  • Pure Play Etailer of the Year
  • Wipro International Growth Initiative of the Year
  • Corporate Social Responsibility Initiative of the Year
  • ReThink Retail Technology Initiative of the Year
  • Speciality Retailer of the Year
  • Store Design of the Year
  • The Tata Consultancy Services Store Manager of the Year
  • Retail Destination of the Year
  • Zolfo Cooper Growth Retailer of the Year
  • Heidrick & Struggles International Retailer of the Year
  • Clarity Retail Leader of the Year
  • Oracle Retailer of the Year
  • Outstanding Contribution to Retail

You can access the shortlist on the Oracle Retail Week Awards website. The award ceremony will take place on March 13th at the Grosvenor Hotel in London, and once again promises to be a fantastic event with over 1,500 retailers in attendance.

We are proud to support the awards, and wish good luck to all shortlisted entries.

Wednesday Feb 19, 2014

ORIF Europe 2013 Presentation Video: John Elliott, Wm Morrisons

John Elliott, Head of Applications & Development at UK supermarket chain Wm Morrisons, presented ‘Forecast-Led Retailing: Becoming A 'One Number' Business’ at the Oracle Retail Industry Forum 2013. Elliott discussed Morrisons’ journey with Oracle Retail, and the company’s goal of becoming a ‘One Number’ business.

Wm Morrisons is the fourth largest supermarket in the UK, with revenues of over £18 billion. The company utilises Oracle Retail Demand Forecasting and Oracle Retail Advanced Inventory Planning to provide it with a single view over all inventory planning and forecasting. This has led to wide ranging benefits across stores, supply chain, logistics, suppliers and commercially. Furthermore customers have experienced reduced costs, better product availability and fresher produce to purchase.

Monday Feb 17, 2014

New Video Case Study: METRO GROUP – Planning Solutions for a Russian Cash and Carry Business

METRO GROUP is a German based retail organisation, working across 180 countries around the world, through 2,200 outlets and employing 265,000 people. Brands include METRO Cash & Carry and MAKRO, the world's market leader in cash & carry, Media Markt and Saturn, Europe' s leader in consumer electronic retailing, Real hypermarkets and Galeria Kaufhof, the system leader in the department store business.

When METRO GROUP needed a new planning solution to improve non-food operations and make the business more customer driven, they selected Oracle Retail to support operations in Russia, where METRO Cash & Carry has seen huge growth.

In this video, Mark Stutzer, Head of Process Management - Merchandising at Metro Systems, discusses how Oracle Retail has supported the retailer in offering Commerce Anywhere omni-channel retailing and how Oracle will support the business as it continues to grow.

Thursday Feb 13, 2014

ORIF Europe 2013 Presentation Video: Keynote by Kate Ancketill, GDR Intelligence

We were delighted that Kate Ancketill, CEO & Founder of GDR Intelligence, delivered the keynote address at the Oracle Retail Industry Forum 2013 in London. GDR Creative Intelligence researches, analyses and showcases key retail trends. In her presentation, Kate Ancketill shared her thoughts on the future of retail.

The session focused around transformative retail, looking at how the store as a concept will develop to move beyond the transaction, will instead personalise the experience for consumers and localise to accommodate the community around them. The session showcased a number of examples of this, and looked ahead at the journey of the store.

Tuesday Feb 11, 2014

ORIF Europe 2013 Presentation Video: Frank Lord, Oracle Retail

Frank Lord, Vice President at Oracle Retail, presented ‘Enabling Commerce Anywhere’ at the Oracle Retail Industry Forum 2013 in London. The modern consumer wants to shop any time and any place, through multiple channels, and retailers need to facilitate this to offer the customer experience that is being demanded.

In his session, Frank Lord reviewed current market trends, looking at expected future growth and what this means for retailers. He then discussed requirements for the delivery of Commerce Anywhere in terms of the technology solutions retailers have in place, and how these must work as one through real-time integration to provide a seamless customer experience.

The session closed with a look at Oracle commitment to innovation, demonstrated recently by the launch of Oracle Retail 14, which was announced at the NRF Big Show in New York, in January.

Monday Feb 10, 2014

New Video Case Study: Groupe ERAM - The Story So Far

Groupe ERAM is a major European fashion retailer with brands focused on clothing and footwear for men, women and children. The €1.7 billion French retailing group, which employs 12,000 people, owns and operates three footwear manufacturing sites in France and distributes its products via stores and brands including Gémo, Eram, Tati, Texto, TBS, Heyraud, Mellow Yellow, France Arno, Bocage, Fabio Lucci and Giga Store. The group has 1650 shops and an online presence.

With Groupe ERAM looking to create a mullti-site ecommerce platform for its shoes and apparel brands, the company opted for Oracle Commerce solutions to support their development and growth. The company wanted a single platform to operate multiple integrated commerce sites.

By using Oracle Commerce, Groupe ERAM will be able to deliver personalised, relevant and connected experiences to its multi-channel customers.

In this video, Marie-Aurore Canton, Head of Customer Marketing and Digital, outlines the challenge faced by Groupe ERAM, the experience of working Oracle Retail and how the customer experience has been affected.

Friday Feb 07, 2014

ORIF Europe 2013 Presentation Video: Andrew Kenny, Mr Price

Andrew Kenny, Deputy Managing Director at Mr Price, discussed the retailers’ journey with Oracle Retail at the Oracle Retail Industry Forum in London, 2013. Kenny looked at the role Oracle solutions have played in the expansion of the business through South Africa, and then internationally.

Mr Price Group is one of the fastest growing South African retailers of apparel, home- and sportswear. The business is expanding internationally, with stores opening in other African countries as well as Mr Price’s online offering serving customers worldwide.

In his session, Andrew Kenny discussed the retailer’s international multi-channel and multi-currency expansion project, and how this was supported by Oracle Commerce, taking the company into the future of retail.

Thursday Feb 06, 2014

New Video Case Study: Oracle & M.Video – Working Together to Create a Seamless Customer Experience

M.Video is a leading Russian retailer of consumer electronics, with 280 stores across 120 cities in Russia. The company retails over 20,000 products and accessories and is known for its outstanding customer service level. M.Video is the first and only publicly traded company in its sector.

In the below video, M.Video CIO Chris Mangham outlines how Oracle Retail has supported the company during a period of growth and development in offering a Commerce Anywhere experience to its customers, allowing interaction across multiple channels. Mangham discusses the situation that led M.Video to upgrade its IT infrastructure and the reasons why Oracle was chosen as an ideal partner to support the business' growth.

Wednesday Feb 05, 2014

Oracle Retail Exchange (REx) 2014: Highlights from New York

This year’s Oracle Retail Exchange (REx) in New York (January 12-15) saw 93 retail executives from 20 different countries come together at the Hudson Hotel to experience high-value content from Oracle Retail.

Launch of Oracle Retail 14

Our big announcement this year was the launch of Oracle Retail 14, supporting the provision of Commerce Anywhere. Oracle Retail 14 connects every possible permutation of the consumer’s journey to the retail processes and data needed to deliver them. The release has an increased focus on the consumer across the entire suite of products – and uniquely delivers science driven consumer-based decision making.


The REx agenda allowed delegates to spend all their time at the National Retail Federation (NRF) BIG Show, where delegates were able to take in the show as well as socialize and exchange ideas with fellow international retailers.

The NRF BIG Show features a 200,000 sq ft Expo, representing 550 solution providers showcasing innovative technologies and engagement tools to open new channels and create opportunities.

EMEA Retailers in New York

4 international retailers presented their story at REx: NBTY Europe, the parent company behind brands such as Holland & Barrett, Nature's Way, and Essenza, French home-improvement and gardening retailer Leroy Merlin, Russian consumer electronics retailer M.Video as well as Shop Direct Group, a multi-brand online retailer in the United Kingdom and Ireland.

Store Tours

When not listening to Oracle executives or fellow retailers’ present, delegates took part in the various activities that featured on the REx agenda. These included 3 Customer Store Showcases – Diesel, Luxottica (Sunglass Hut) and C. Wonder, as well as 8 Executive Retailer Store Tours, demonstrating innovation, technology and the very best of New York retail.


For the first time, augmented reality app Zappar was used in the REx event brochure, offering delegates a way of accessing additional exclusive content. By scanning the zapcode, retailers were able to watch printed content come alive on their mobile devices.

Try it yourself! Download the Zappar app, and then scan the zapcode on the below agenda item to see the content come to life!

Other Highlights

Evening activities in New York included a night at the museum – cocktails and canapés amidst a backdrop of dinosaurs and other fossils, at the American Museum of Natural History. Also a popular feature was the Oracle Red Hot Party, drawing a large crowd to the Arena nightclub.

For further information on this or future Oracle Retail Exchange (REx) events, please contact Nikki Collins at nikki.collins@oracle.com.

Thursday Jan 23, 2014

The Retail Program at Oracle Industry Connect 2014

Having just finished with NRF BIG Show activities in New York, we are now gearing up for our next big event, the Oracle Industry Connect (OIC) 2014. This flagship Oracle industry event features customer-led content delivered by industry leaders such as Karen Katz, CEO and President of Neiman Marcus and Ricardo Kandelman, CEO and Chairman of the Executive Board of Directors at Makro South America.

If you are used to the Oracle Retail CrossTalk program, you are going to want to join us in Boston, March 25-26. The OIC's retail program evolved from and adopts the best practices of the Oracle Retail CrossTalk program. OIC offers more than 30 retailer-led sessions to help you achieve the imperatives to create and sustain a world-class experience, wherever your brand engages with consumers. The program maintains focus on the retail community and showcases the Oracle Retail Excellence Awards, offering strategic sponsorships and enabling networking among your retail peers. 

The event is invitation-only, so visit the OIC Retail site now to request an invitation and view the full agenda. We look forward to welcoming you in Boston!

Monday Jan 13, 2014

Oracle Retail Exchange 2014 Kicks Off in New York

94 retailers from 17 countries, reaching as far as Japan, Australia and the Middle East, have gathered in New York to kick off the 2014 Oracle Retail Exchange at the Hudson Hotel – making this a truly global event. Delegates are coming together to network from their industry peers, and hear how Oracle is supporting retailers to develop their business across the world.

We also have exciting news to share: Mike Webster, Senior Vice President and General Manager at Oracle Retail, is welcoming delegates this evening and introducing Oracle Retail Version 14 – Oracle’s largest ever release of solutions designed to facilitate the provision of Commerce Anywhere.

Consumers are now asking for a customer experience that allows them to purchase anytime, anyplace and through any channel. To respond to this challenge, retailers are working to remove the lines between channels making inventory readily available at the right time and the right place.

Oracle Retail Version 14 supports retailers in providing the Commerce Anywhere environment demanded by the modern consumer.

To learn more about the Oracle Retail Version 14 release, please visit www.oracle.com/release14 or read the press release available here.


Everything Retail.

Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.

Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.

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Oracle Retail Microsite


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