Tuesday Feb 03, 2015

WEBINAR - Feb. 25th: TOMS - Delivering One for One™

We have told you about the wonderful things TOMS are doing before. TOMS is well-known for their One for One™ movement, providing people in need with a pair of TOMS shoes or eye care with every corresponding purchase made.

Now, Hilda Fontana, TOMS' Global Vice President Digital Direct to Consumer Web Development, is presenting a webcast discussing how TOMS plans to deliver its One for One™ initiative to new markets and meet global demand for an expanding product line that is constantly refreshed with new colors and styles.

Over the past 24 months, TOMS has launched Oracle Commerce-driven sites in six countries: the US, UK, Canada, France, the Netherlands and Germany. The Oracle platform helps TOMS personalise the customer experience by delivering relevant content and recommendations to customers, providing faster, easier checkout and a more visual, content-rich shopping experience with integrated ratings and reviews.

Hilda will present the TOMS story in a 30-minute webcast, and will discuss:

  • The impetus for seeking a new Commerce solution
  • The selection process and determining partner of choice
  • Best practices and recommendations based on real-world experience
  • Results of the Oracle Commerce solution including high-level KPIs and future considerations

Make sure you join us on Wednesday, February 25th at the following time:

PT (Los Angeles):      9:00
ET (New York):         12:00
GMT (London):         17:00
CET (Berlin):             18:00


Tuesday Sep 02, 2014

UK Retailers JD Sports and Phones 4u Speak at ORIF Europe 2014

JD Sports Fashion Plc, leading retailer and distributor of sport and athletic inspired fashion apparel, footwear and outdoor clothing and equipment in the UK and Phones 4u, one of the UK's leading independent mobile retailers, offering multiple networks and smartphone brands, and also the UK's biggest independent retailer of 4G, have joined the Oracle Retail Industry Forum, Europe 2014 speaker programme.

We are looking forward to their presentations!

Phones 4u

Gary Ellwood, Head of IT Strategy, Architecture and Solutions, Phones 4u
Tim Price
, Head of Enterprise Architecture, Phones 4u

Commerce Without Boundaries in an Omni-Channel World
Customers interact with an organisation and associate with a brand, they do not think about channels. The customer of today expects a seamless customer experience - whether it be a traditional bricks and mortar retail experience, online, tablet or smartphone, telesales and customer service or social interactions. The challenge for all retail organisations goes beyond simple convergence of channels; customer journeys must be able to traverse multiple touch points and switch seamlessly between them. This presentation describes how Phones 4u is leading the industry to address these challenges.

JD Sports

Barry Loftus, Group IT Director, JD Sports
Martin Beardsell, Group Merchandise Director, JD Sports

Over the last few years JD has set about replacing legacy business systems in order to support the   ongoing growth and diversity of the business. This journey began in 2007 with the implementation of merchandise planning and has continued with BI and Financials. Most recently JD has embarked on the implementation of Oracle Retail's core merchandising system in order to support key business operations. In their presentation, Barry and Martin will outline the need for change, the lessons learned and the business benefits realised.

Friday Jul 25, 2014

Daphne, Leading Footwear Retailer in China, Joins ORIF Europe 2014 Speaker Programme

We are happy to announce that Michael Hu, Chief Operating Officer of Daphne International Holdings, has joined the speaker programme for the Oracle Retail Industry Forum (ORIF) Europe 2014.

Daphne is one of the largest women’s footwear retailers in China and has implemented Oracle’s optimization solutions. Michael will discuss how Oracle Retail solutions have enabled the company to better manage strategy, plans and execution for its retail operations, allowing more profitable and strategic decisions on its inventory.

Michael is responsible for the company’s R&D, Supply Chain, Manufacturing as well as Merchandising & Operations at Daphne. He brings 22 years of experience in Chinese supply chain and production management to ORIF Europe, and we are excited to welcome him in London in September!

To register for ORIF and join over 150 retail delegates at this annual community event please visit the ORIF Europe Website.

Tuesday Jul 01, 2014

Guest Blog: Becoming a World Class Digital Retailer – by Shop Direct

I am delighted to present our first customer guest blog, written by Shop Direct's Head of Site Management, Rhys Billington. 

At the 2014 BT Retail Week Technology Awards, Shop Direct was awarded for their progress in becoming a world class digital retailer. Rhys Billington has now written about their journey with Oracle.

Many congratulations to the team at Shop Direct from us all at Oracle!

Now over to Rhys...

Becoming a World Class Digital Retailer
Rhys Billington, Head of Site Management, Shop Direct

A couple of weeks ago, Shop Direct received four awards at the 2014 BT Retail Week Technology Awards for our progress on our journey to becoming a world class digital retailer. We won the awards for BT Grand Prix Winner of Winners, Best IT Operations, Supply Chain and Fulfilment Excellence and Payment Project of the Year. Needless to say, the entire team at Shop Direct is delighted. This topped off a great financial year for us and is fantastic recognition of the work that's gone into shaping the future of the business and the retail sector as a whole.

Being awarded for the progress we've made over the last year is great, and also offers us an opportunity to reflect on how we've done it. In addition to all of the work put in by our own talented people, one of the other key factors in our success has been the partners we've carefully selected to support our business transformation. One of the key strategic partnerships we've developed is with Oracle and we've enjoyed their support at every step of our journey to world class.

In 2008, we outlined our plans to upgrade our technology to support our transition into a digital retailer. From our roots as a catalogue business, we've always stuck true to what makes us special in the fact that we make good things easily accessible to more people through our department store range and unique financial services offer. When evolving from catalogue to digital, we had to find the right kind of technology and the right kind of partnerships that would allow us to continue to deliver that customer promise while maintaining our brand values and driving future growth.

As a business, we've become truly customer-centric and are confident that our uniquely rich data set and the skill we have in analysing and using that data means we're extremely well placed to provide shoppers with the best possible digital shopping experience, no matter how, when or where they choose to shop with us. But it's only with partners like Oracle, who have the right level of technology and market experience to support us, that we're on track to achieving our world class ambitions.

We selected Oracle to provide the core technology infrastructure for our retail operations, investing in a variety of solutions including Oracle Retail Merchandising and Planning applications and Oracle Commerce to replace our legacy systems. These investments have allowed us to increase visitor numbers, improve conversion rates, enhance business visibility and optimise our department store websites for mobile commerce. This in turn has supported the expansion of our experimentation and personalisation programmes and driven continued innovation in the business.

Using advanced technology to drive our digital strategy has helped us to gain market share and grow profitability over the last couple of years. Investing in proven and advanced Oracle technology has placed Shop Direct in a better position to continue to drive innovation and hopefully to continue being recognised for our successes.

Shop Direct - Skyways House entrance

Friday Jun 20, 2014

The New Retail Democracy: French Results

Results from French consumers, surveyed as part of Oracle Retail’s latest global research, are available from today through The New Retail Democracy microsite.

The New Retail Democracy research explores the democratic relationship between consumer and retailer, and identifies the challenges for retailers in understanding, empowering and representing the new digital-empowered consumer. The research, carried out by market leading research firm RedShift Research, surveyed 4,500 consumers across Brazil, China, France, Germany, Japan, Russia, South Korea, the UK and the USA.

Highlights of the French findings were:

  • 92% think that understanding product availability is important
  • 50% are willing to shop direct with brands
  • 33% believe that click & collect offers them a better shopping experience
  • 70% believe it is important for retailers to adopt new technologies to improve their shopping experiences

Visit The New Retail Democracy microsite to download research materials, including whitepapers, infographics and fact sheets on the French results, in addition to those on the global research announced in March and those from Japanese consumers released in April. Findings from China, Germany, Russia and the UK will be announced shortly.

Wednesday Jun 11, 2014

In-Store Innovations with Oracle Retail 14

In this latest video from our demo series filmed at the 2014 NRF BIG Show in New York, Master Principal Consultant Rachel Staniland details innovations in Oracle Retail Stores Solutions.

Oracle Retail Stores Solutions provide a brand platform and enable true multichannel retailing. The solution gives retailers improved visibility into store inventory, which both reduces store operating costs and improves the level of customer service offered in-store through store associates.

In the below video, Rachel Staniland talks about Oracle Retail’s new tablet POS, coming out the Oracle Retail 14 release, as well innovations made across Store Inventory Management and Point-of-Service solutions.

Access more information on Oracle Retail Stores Solutions.

Tuesday Jun 03, 2014

Oracle Retail Industry Forum Europe 2014 – Registration Now Open!

We are delighted to announce that registration for the 4th annual Oracle Retail Industry Forum Europe (ORIF Europe) is now open. The event is being held from 10-11 September at the Renaissance St Pancras Hotel in London.

Oracle Retail Industry Forum Europe 2014

ORIF Europe is a must attend event for Oracle Retail customers, retailers who are about to embark on an Oracle implementation, or for those who simply wish to learn more about Oracle Retail solutions and how they support the provision of commerce anywhere.

Further details will be announced over the coming weeks, but already confirmed as speakers are:

Paul Hornby, Head of eCommerce at Shop Direct, who will discuss the company’s ambitions, challenges faced and the strategy undertaken by the team in driving the business from a catalogue-based to a web-based commerce business. The session will reveal how Shop Direct and Oracle Retail are working together to achieve the transformation of this business into a world-class digital retailer, by building a foundation for future growth for each of its individual brands and target markets.

Kate Ancketill, CEO and Founder of GDR Creative Intelligence who will illustrate what best-in-market 'Access Anywhere' retail looks like. From individual retail and next generation personalisation of in-store service, to the land grab for delivery innovation, cutting edge brands are 'training' consumers to check into stores in exchange for concrete benefits. Kate will explore the opportunity this is opening up across the retail landscape.

Register for the Oracle Retail Industry Forum today to secure your place.

Tuesday May 20, 2014

Oliver Guy Demonstrates Oracle Retail Forecasting

At the NRF Big Show in New York, held in January 2014, Oracle Retail Senior Consulting Manager Oliver Guy demonstrated Demand Forecasting and the impact it can have on a retailer’s operations.

The Oracle Retail Demand Forecasting solution provides retailers with a single forecast to drive profitable planning and operations that reflect consumer preferences. The solution is designed to handle the challenges of real-world retail forecasting, incorporating the variety of customer interactions that impact sales, such as web site launches, new store openings, new product introductions, price and assortment changes, promotions and discontinuation of products.

Visit the Oracle Retail microsite for more details on Oracle Retail Supply Chain solutions.

For more from Oliver: 

Follow him on Twitter: https://twitter.com/OliGuy
Read his blog:

Wednesday May 14, 2014

The New Retail Democracy: Announcing UK Consumer Research Findings

Today we unveiled the UK results of Oracle's New Retail Democracy global consumer research. The findings show us that the UK consumer is a demanding one, less loyal than other consumers across the rest of the world, but rewards good access to information and product availability with higher spend:

  • 93% think understanding availability is important
  • Understanding whether a product is available influences loyalty and spend in the UK:
  • 40% say they are more likely to be loyal to a retailer that provides this information (46% globally)
  • 38% say they are more likely to spend more with a retailer that provides this information (30% globally)
  • Availability is of equal priority to price, although globally availability rates more important (58% globally)
  • 50% want access to information on the origin of products, in particular 79% want to understand the origination of their food (74% globally)

The UK is a highly demanding retail market. Shoppers are clearly voting with their feet in the UK and it is availability of product and access to product which is driving those votes. Retailers not investing in innovations around web availability updates and click and collect will quickly lose market to retailers offering more choice, value and individual service. It no longer matters where you sit in the price order - the UK consumer expects access to information and total availability from the discounters to the luxury brands.

However, it is worth noting that the UK market is very sensitive to price and we are seeing that through retailers like Tesco announcing pound zones in their supermarkets. Compared to the rest of the world, the UK shopper is less loyal but they will spend more with retailers who make available the information they need and access to and products they want. The UK consumer is sophisticated and discerning, and while they are more mercurial than the rest of the world, they are openly rewarding those retailers who read and respond to the demands of the UK market.

Visit the New Retail Democracy microsite to see why access anywhere matters to UK consumers, how availability always has become crucial in retaining loyalty and find out about the value technology brings to their shopping journey.

The research explores the emergence of a more democratic relationship between consumer and retailer, and explores the challenge for retailers to understand, empower and represent this new digitally-empowered consumer. Oracle commissioned leading market research agency Redshift Research in December 2013, interviewing 4,500 adults from Brazil, China, France, Germany, Japan, Russia, South Korea, the UK and the USA.

Access country specific results for the UK at www.oracle.com/newretaildemocracy. Available resources include whitepapers, infographics and fact sheets.

Monday May 12, 2014

The Oracle Retail Reference Library, by David Dorf

In order to aid the implementation process, Oracle offers access to the Oracle Retail Reference Library, a collection of detailed implementation information for partners and customers, which includes business process models, architectural diagrams and other useful resources.

Key benefits are:

  • Helping IT and business users collaborate better
  • Maximisation of the value derived from Oracle’s products
  • Accelerated implementations

At the NRF BIG Show in New York in January 2014, David Dorf, Senior Director of Technology Solution Management, discussed the three components of the Retail Reference Library and how it benefits retailers in their implementations.

Access a data sheet on the Retail Reference Library here.

For more from David Dorf, read his “Commerce Anywhere” blog.

Tuesday Mar 25, 2014

Key Messages from the Launch of Oracle Industry Connect 2014

"Digital Literacy and Systems Thinking Essential"

Bob Weiler, Executive Vice President of Oracle Global Industries kicked off Oracle Industry Connect 2014 today – our brand new event bringing together over a thousand industry executives from across the world. The venue is jam-packed and buzzing with attendees talking business priorities and discussing how technology can solve the drive for growth.

In his keynote, Oracle President Mark Hurd enforced the stark truth that the world of commerce is now utterly dependent on technology, driven by a consumer with a veracious appetite to engage and spend. He discussed the complex challenge of investment to be driven by innovation, with these key trends at the forefront of our minds: Globalization, Data Explosion, Role of Mobility, Social Business, Sophisticated Business and Modernize to Survive.

"Oracle is here to talk to you in the context of your industry"

Mark encouraged attendees to explore and learn over the two day conference, to hear from business leaders and thought leaders that are truly committed to quality and innovation in service for their customers. Taking an in-depth look at how Oracle, our partners and customers are supporting consumers in their desire to participate actively in their interaction with a business.

In service to the sophisticated, global and mobile consumer, the Oracle Industry Connect conference explores how business can empower its employees and consumers alike, increasing spend and loyalty and supporting a profitable long-term relationship.

"An increasingly democratic relationship between consumer and retailer is emerging"

As emphasized in today’s keynote by Dr. James I. Cash, James E. Robison Professor of Business Administration, Emeritus at Harvard Business School, digital literacy and systems thinking are now essential business attributes, as is the application of enabling technology within your business strategy.

Business can no longer be the benevolent dictator - the commercial world now has become a true democracy and the level of participation required by the consumer is defining this new model. 

Oracle Retail’s latest research, launched today, reveals just this trend – an increasingly democratic relationship is emerging between digitally-empowered consumers and retailers, forcing retailers to re-evaluate technology investments and strategic initiatives to capture loyalty, drive spend and remain competitive.

The New Retail Democracy finds that consumers are demanding better access to information, product and process, along with more individualized interactions with retailers as they take ownership of their retail experiences. This requires retailers to prioritize the provision of a commerce anywhere business model to be relevant and competitive in today’s complex global marketplace.

To learn more, download our research whitepaper. http://www.oracle.com/newretaildemocracy

Friday Mar 14, 2014

Announcing the Winners of the 2014 Oracle Retail Week Awards

We are proud to announce this year’s winners of the Oracle Retail Week Awards, which took place at the Grosvenor House in London this evening. Over 1,500 guests saw Ted Baker’s Ray Kelvin collect the award for Outstanding Contribution to Retail.

Here are all winners:

The Serco Customer Service Initiative of the Year – ao.com, Winning Moments
The Deloitte Employer of the Year – Asda
Marketing/Advertising Campaign of the Year – John Lewis, The Journey
Postcode Anywhere Multichannel Retailer of the Year – John Lewis
The Toy Store Own Brand Range of the Year – Lidl
The Veredus Pure Play Etailer of the Year – ASOS
The Wipro International Growth Initiative of the Year – ASOS, Russian Website Launch
The Audit Partnership Corporate Social Responsibility Initiative of the Year – Asda, Fighting Food Poverty with Surplus Food
ReThink Retail Technology Initiative of the Year – Tesco Hudl
The Financo Speciality Retailer of the Year – Screwfix
Store Design of the Year – Primark, Oxford Street
The Tata Consultancy Services Store Manager of the Year – Richard Kirk, Currys and PC World, Birmingham
The OC&C Strategy Consultants Retail Destination of the Year – Trinity, Leeds
The Zolfo Cooper Growth Retailer of the Year – The Entertainer
The Clarity Retail Leader of the Year – Nick Robertson, ASOS
Oracle Retailer of the Year – Aldi
Outstanding Contribution to Retail – Ray Kelvin, Ted Baker

Further information on the Oracle Retail Week Awards is available on the event website.

Wednesday Mar 12, 2014

Who’s Who in Retail at Oracle Industry Connect 2014

Oracle Industry Connect 2014 is now only moments away. From March 25-26, global retailers are meeting in Boston, MA, to take part in Oracle’s newest industry event, modeled after the popular Oracle CrossTalk.

Our agenda is jam-packed with retail industry leaders from across the globe. Here is a selection:

•    Karen Katz, CEO, Neiman Marcus
•    Ken Bonning, Senior Executive Vice President, Kohl’s Corporation
•    Bill Boezinger, Systems Manager, Walt Disney Parks & Resorts
•    Cara Graham, Director, Demand Planning Operations, Best Buy
•    Jeff Hamm, Director, e-Commerce, Ulta
•    Mike Hazel, CIO, Academy Sports
•    Kim Heicht, Director of Store Operations, Deckers
•    Steven Hunter, CIO, Stage Stores
•    Ginny McClaren, Director of Merchandise Planning, Stein Mart
•    Paul McFarren, Chief Information Officer, C. Wonder, LLC.
•    ArMand Nelson, Director, IT, Gander Mountain
•    Toni Robinson, Vice President, Planning and Allocation, charming charlie
•    David von Blanckensee, Information Technology Architect, Country Road Group
•    Lisa Wittman-Smith, Vice President Planning & Allocation, Luxottica

Click here for the full agenda. 

We look forward to meeting you in Boston - if you haven't yet signed up, do so now!

Tuesday Mar 11, 2014

Vince Cable & Shop Direct CEO Alex Baldock at Retail Week Live

The 23rd Retail Week Live is just around the corner. Tomorrow at the Hilton London Metropole, leaders from the retail sector are coming together to network and listen to the industry leading speakers presenting this year. Amongst them: Dr. Vince Cable, UK Secretary of State for Business & Innovation.

Make sure you also catch the following:

Alex Baldock, CEO, Shop Direct Group
In his first speaking engagement since joining Shop Direct in September 2012, CEO Alex Baldock will close the innovation stage by lifting the lid on the etail giant's digital strategy. Looking specifically at the mobile revolution, he’ll unveil some of the secrets that have driven the former catalogue retailer to become one of the UK’s leading m-commerce players, with fast-growing digital department store brands including Very.co.uk and isme.com. And with around a third of its £1.7 billion sales set to be made on mobile devices this year, Alex will address some of the challenges that lay ahead for Shop Direct in continuing to keep pace with today’s increasingly tech-savvy consumer.

Stuart Higgins, Director and Partner, LCP Consulting Ltd.
Stuart is a commercially oriented supply chain and logistics executive and consultant with a passion for delivering real business improvements in Retail, FMCG and 3PL sectors and across Global and European supply chains. He has held board level accountability for Supply Chain, Trading and Merchandising functions and has experience of operating in competitive and customer focused markets and in demanding and fast moving businesses within both “Blue Chip” and Private Equity ownership. Operational roles have included Supply Chain Director of a major food company, to Logistics Director of a high street retailer and many other operational/development roles. A recognized industry thought leader, Stuart is a frequent speaker at industry events and a regular commentator on retail issues in the Business media.

The event brings to life the market leading debate and analysis you see each week in the magazine and every day online. Make sure you stop by the Oracle stand (#17, see below) for a cup of coffee and a conversation. 

Thursday Feb 27, 2014

Oracle Retail Week Awards 2014 Preview

The last 12 months have been a challenging time for British retailers - yet once again we have seen genuine innovation in the market. The modern consumer demands Commerce Anywhere - the ability to shop at any time, in any place, and through multiple channels. Retailers have to put the consumer at the centre of their operations, from supply chain to merchandise management, from store solutions to commerce platforms - no easy task, yet many British retailers have made great strides forward.

I can attest that all categories were fiercely contested with many entrants deserving recognition for their achievements. We received more entries than ever before, which meant creating a shortlist was a challenging task.

The categories for the 2014 Oracle Retail Week Awards are:

  • Customer Service Initiative of the Year
  • Deloitte Employer of the Year
  • nasa Marketing/Advertising Campaign of the Year
  • Postcode Anywhere Multichannel Retailer of the Year
  • The Toy Store Own Brand Range of the Year
  • Pure Play Etailer of the Year
  • Wipro International Growth Initiative of the Year
  • Corporate Social Responsibility Initiative of the Year
  • ReThink Retail Technology Initiative of the Year
  • Speciality Retailer of the Year
  • Store Design of the Year
  • The Tata Consultancy Services Store Manager of the Year
  • Retail Destination of the Year
  • Zolfo Cooper Growth Retailer of the Year
  • Heidrick & Struggles International Retailer of the Year
  • Clarity Retail Leader of the Year
  • Oracle Retailer of the Year
  • Outstanding Contribution to Retail

You can access the shortlist on the Oracle Retail Week Awards website. The award ceremony will take place on March 13th at the Grosvenor Hotel in London, and once again promises to be a fantastic event with over 1,500 retailers in attendance.

We are proud to support the awards, and wish good luck to all shortlisted entries.


Everything Retail.

Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.

Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.

Follow Oracle Retail:






Oracle Retail Microsite


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