Thursday Oct 03, 2013

Vodafone Latest to Join Oracle Retail Industry Forum Speakers

Justin Bushby, Global Head of Retail Technology and Carl Bennett, Global Head of Online Technology at Vodafone, have joined the speaker programme for the Oracle Retail Industry Forum, Europe. They will discuss how Vodafone Group is enhancing the shopping experience for its customers and delivering a true multichannel retailing experience.

Vodafone Group, one of the world's largest mobile communications companies with a retail presence in 30 countries across five continents, is using Oracle solutions to provide the complete Commerce Anywhere experience that the modern consumer demands.

To register for the conference program, including an exclusive visit to the John Lewis Oxford Street store, please visit the ORIF Europe website.

An Oracle Retail Industry Forum LinkedIn group is also available for delegates to keep up-to-date with the latest event news.

Tuesday Sep 24, 2013

Argos announce ‘click and collect’ collaboration with eBay

UK retailer Argos has today announced their collaboration with eBay, the online marketplace with a global customer base of 233 million (18 million in the UK), in providing a ‘click and collect’ service to eBay customers. The agreement means that around 50 eBay merchants will allow customers to purchase goods on eBay, and collect their products at one of 150 UK Argos stores.

This news reflects the ongoing push in the industry to provide Commerce Anywhere to consumers, who wish to shop at a time and via a method that is ‘good for them’, having products delivered when and where they choose. Whilst eBay merchants have traditionally offered home delivery, the tie-up with Argos will allow the e-commerce company to offer an alternative, tackling issues of consumers not being at the delivery location when an item arrives.

‘Click and collect’ is a growing trend, with an increasing number of retailers now offering the delivery mechanism. Consumers are able to select a location that is close to them, and collect the item at a time that is convenient. Growth in such services is a result of the increasing range of fulfilment options for consumers, with retailers looking to deliver a customer experience that is ‘good for me’.

The deal between eBay and Argos is for an initial six month pilot period.

Monday Sep 23, 2013

European Fashion Retailer ERAM to Join ORIF Europe Speaker Programme

Marie-Aurore Canton, Head of Customer Marketing and Digital at Groupe ERAM will be joining the speaker programme for ORIF Europe 2013, adding to an agenda featuring speakers from GDR Creative Intelligence, Wm. Morrisons and Mr Price Group.

Delegates at ORIF Europe will hear her presentation on 'Building an omni-channel platform for Fashion'. Marie-Aurore will introduce the 1.7 billion Euros French retailing group's next level e-commerce strategy, which will deliver personalised, relevant and connected experiences to its multi-channel customers.

Groupe ERAM is a major European fashion retailer with brands focused on clothing and footwear for men, women and children. It owns and operates three footwear manufacturing sites in France and distributes its products via stores and brands including Gémo, Eram, Tati, Texto, TBS, Heyraud, Mellow Yellow, France Arno, Bocage, Fabio Lucci and Giga Store. The group has 1575 shops and an online presence. It employs 12,000 people and owns more than 170,000 square meters of storage space.

ORIF is aimed at over 150 retail and e-commerce delegates and addresses the current challenges facing modern retailers across Europe. The event will focus on The Evolution of Experience Retailing and Commerce Anywhere.

For details of the event, and to register for the conference program, including an exclusive visit to the John Lewis Oxford Street store, please visit the ORIF Europe website.

Tuesday Sep 10, 2013

Oracle Retail Industry Forum: Exclusive John Lewis Store Showcase Announced

We are excited to announce that attendees of the Oracle Retail Industry Forum, Europe, being held in London on the 15/16th October, will be invited to an evening event at John Lewis’ flagship store on Oxford Street.

The store showcase will commence at 5pm in the Brasserie on the third floor, where John Lewis Oxford Street Managing Director Simon Fowler will welcome attendees. Simon will share store history, including John Lewis’ commitment to “Never Knowingly Undersold”, guaranteeing customers a lifetime of quality, price and service. He will then introduce John Lewis IT Director Paul Coby, who is leading the modernisation of the IT infrastructure to deliver an omni-channel customer experience.

Attendees will also have the chance to:

  • Explore the store and experience the unique John Lewis service culture
  • Discover first-hand how John Lewis is supporting their customers with the provision of 'Commerce Anywhere'
  • Hear from senior directors within the John Lewis Partnership
  • Meet with the suppliers and sample champagne, wine and cheese in the 1,530 square meter food hall
  • Visit the recently refurbished beauty department where you can enjoy a mini make over teamed with a pre-dinner cocktail

John Lewis is the largest department store retailer in the UK, with 39 stores and a growing online business at JohnLewis.com. The company passed the £1billion in 12 months revenue in April 2013, and this year received awards including 'Oracle Retailer of the Year' and 'The Brandbank Multichannel Retailer of the Year' at the Oracle Retail Week Awards 2013; 'Nation's Best Retailer' at the Verdit Consumer Satisfaction Awards 2013; and 'Best Retailer' at the 2013 Which? Awards.

To register to attend the Oracle Retail Industry Forum Europe event, please visit the ORIF Europe registration page.

Monday Sep 09, 2013

Abercrombie & Fitch Chooses Oracle as Partner in Global Expansion

Abercrombie & Fitch, an American fashion retailer focused on high quality casual wear for consumers aged 18 to 22, chose Oracle Retail Merchandising in order to support its goal of high-growth and globalisation.

The company is on a focused path – and as a consequence needed support from a system and technology standpoint that enables and not hinders business processes, says A&F CIO, John Deane.

“Oracle is a member of a very select club of vendors that we are dependent on to make things work – a key member to help us enable what the business wants to do,” Deane said.

Oracle Retail was selected for a number of reasons, namely the maturity of the solutions, the global footprint Oracle Retail has, and the fact that the platform is solid, dependable and scalable.

In the below video, listen to Abercrombie & Fitch CIO John Deane discuss how the retailer has leveraged the Oracle Retail Merchandising Solution to speed the rollout of new stores and supported expansion of their global footprint.

The video is available on the Oracle Media Network.

Tuesday Aug 27, 2013

Oracle Retail Industry Forum: Mr Price Joins Speaker Programme

We are delighted that Andrew Kenny, Deputy Managing Director of Mr Price Group, has joined the speaker programme at ORIF Europe 2013. Mr Price Group is one of the fastest growing retailers in South Africa, operating in the apparel, homeware and sportswear space. The brand is synonymous with fashionable merchandise offering value to customers.

In his session, Andrew Kenny will introduce the strategic approach to selecting a new Merchandise Operations solution to support international and multi-channel growth for the Group. Andrew will also discuss why the company found that Oracle was the best fit for project 'MRP.World'.

ORIF is aimed at over 150 retail and e-commerce delegates and addresses the current challenges facing modern retailers across Europe. The theme of the event this year is Commerce Anywhere.

ORIF provides Oracle Retail and Oracle Commerce customers and prospects with the opportunity to connect with peers and Oracle solution experts in an informative networking environment.

Attend to learn more about how Oracle can support you in tackling modern challenges with more effective and integrated business processes and connected consumer interactions.

To find out more and register, please visit the ORIF Europe website.

Friday Aug 16, 2013

New Release of Oracle Retail Allocation Announced

Oracle Retail have announced the release of Oracle Retail Allocation 13.3, a solution that helps enable retailers to deliver the right product to each of a retailers’ locations using real-time inventory levels along with sales and planning information.

Oracle Retail Allocation 13.3 takes advantage of embedded business intelligence, analyzing input from multiple data sources to provide actionable insights to allocators. Retailers are able to determine need at the item/location level, using real-time inventory data, and allocate based on plan, forecast and sales information.

Benefits of the solution include:

  • Synchronization with merchandising orders, transfers, and inventory
  • A flexible, configurable dashboard and workflow
  • Driving of accuracy with integrated planning and size profile optimization
  • Enablement of multiple allocation methods including plans based on trend
  • Improvement of allocation accuracy

For further information, please visit:

Thursday Aug 08, 2013

IDC Retail Insights Reviews Oracle CrossTalk 2013: “Most Comprehensive Set of Products for Retailers”

Worldwide advisory services and market research firm IDC Retail Insights released a perspective report on Oracle Retail’s premier event CrossTalk, which this year took place from June 25th to 27th in Chicago. The annual event is invitation-only and targets top business and IT executives from leading cross-channel, specialty, grocery, hardline, department and discount stores from around the world. CrossTalk highlights success stories from leading retail customers, who share key strategies and best practices that have transformed the industry.

Clear vision

The IDC Retail Insights article discusses the clear presentation of Oracle Retail’s Commerce Anywhere vision delivered in CrossTalk’s keynote – which articulated how the retail portfolio, a mixture of borrowed (from the broader Oracle portfolio), bought, and built products – came together to deliver actionable insight, optimized operations, and connected interactions to a retail industry in the midst of a historic transformation to omnichannel customer experiences.

Most comprehensive set of products

“Oracle may have the most comprehensive set of products for retailers today”, writes Robert Parker, Group Vice President at IDC Retail Insights. “That breadth gives Oracle two value propositions: as a vendor of best-of-breed technologies (e.g., in narrow e-commerce, core merchandise, item planning, inventory optimization, replenishment, and allocation projects) and as a platform for major transformations by leveraging the whole product set, including back-office capabilities.”

R&D budget strength

Oracle Retail executives at the event stated that Oracle Retail enjoys a healthy amount of the Oracle R&D budget, more than the revenue of some of their best-of breed competition. “Oracle understands the importance of lowering integration costs but not at the risk of becoming a monolithic platform unable to compete on smaller-scope commerce or retail analytic projects,” writes Parker.

For access to the full document, click here.

Wednesday Aug 07, 2013

Latin American Retail Conglomerate Falabella Improves Customer Experience with ATG Web Commerce

Chilean multinational retailer Falabella leverages Oracle’s ATG Web Commerce solution on its e-commerce sites in Argentina, Chile, Peru and Colombia, as well as their Sodimac brand in Chile.

“There are very few e-commerce resources in Latin America,” says Julius Odian, Vice President of Development at Falabella. The company faced challenges with its previous platform, which he describes as “ancient”.

ATG Web Commerce enabled Falabella to expand into new markets, such as Peru and Colombia. Odian also stresses the importance of having Oracle as a partner in the region.

Benefits

“ATG provides us with a modern e-commerce platform,” says Odian. The solution allowed Falabella to improve the customer experience for shoppers online – simplifying the checkout process and adding functionality such as the one-click checkout.

Falabella now has flexibility around promotions and the ability to scale with the growth of the company, Odian says. Additionally, the company has improved its communication around shipping, and for the first time is able to communicate precise shipping arrival times.

Video

In the below video, Julius Odian describes the benefits ATG Web Commerce has brought to Falabella's e-commerce operations.

This video can also be viewed at the Oracle Media Network.

Tuesday Jul 30, 2013

JD Sports Fashion Chooses Oracle Exadata Database Machine to Leverage Fact-Driven Merchandising and Outperform Competitors

JD Sports Fashion plc. is a leading retailer of branded sportswear and fashion wear with 900 stores and online business across a number of retail locations in the United Kingdom, Ireland, France, and Spain. The company owns many top brands, including Mckenzie, Carbrini, and The Duffer of St George, and sells many limited edition and exclusive designs from Adidas Originals and Nike.

JD Sports is growing fast — organically and through acquisition — and revenue increased almost 20% in 2011. The company wanted to maximize profitability in the competitive sports and fashion wear retail market by matching inventory to demand, identifying best sellers, tracking success of promotions, and being first to market in a fashion-driven business with typically short product life spans.

The goal was to enable 100 buyers, 120 merchandisers, business analysts, and country, regional and branch managers to analyze up-to-date revenue, margin, like-for-like sales, running averages and variance against plan for each of JD Sports’ 400,000 live stock-keeping units (SKUs) from any location. JD Sports wanted to scale analytical abilities to handle anticipated doubling of data volumes from 4 terabytes in 2012 to 8 terabytes in 2015 and growth in user numbers while increasing performance.

Oracle Exadata Database Machine was chosen over IBM for its lower acquisition costs, dramatically higher performance, quicker time to value and faster return on investment. The company ran proofs of concept for SQL reporting, OLAP reporting and batch processes on both platforms. JD Sports was able to build the OLAP cube four times faster using Oracle Exadata Database Machine than with IBM x Series.

"Oracle Exadata beat IBM hands-down for performance in every category,” said Barry Loftus, head of business intelligence and application development, JD Sports Fashion plc. "The combination of Oracle Business Intelligence Enterprise Edition, Oracle OLAP, and Oracle Exadata Database Machine gives us the insight and agility to continue outperforming competitors as we expand our footprint throughout Europe”.

Read the full case study here…

Monday Jul 29, 2013

Morrisons Joins Speaker Programme at Oracle Retail Industry Forum Europe

Following the recent ORIF 2013 speaker announcement of Kate Ancketill, CEO and Founder of GDR Creative Intelligence, we are delighted to announce that John Elliott, Head of Applications and Development at Wm. Morrisons Supermarkets, has also been confirmed as an event speaker.

Morrisons is the 4th largest grocery retailer in the UK, with annual sales in excess of £18bn. John Elliot leads a team of over 100 who run and maintain systems that support Morrisons Stores, Commercial, Supply Chain and Logistics functions.

The Oracle Retail Industry Forum (ORIF) Europe 2013 addresses the current challenges facing retailers across Europe, with a focus on the Evolution of Experience Retailing and Commerce Anywhere.

The event provides Oracle Retail customers and prospects with the opportunity to connect with peers and Oracle solutions experts in an informative networking environment, and will explore how Oracle can support retailers in tackling modern challenges with more effective and integrated business processes and connected consumer interactions.

To find out more and register, please visit the ORIF Europe website.

A video entitled “Retail Showcase: Morrisons”, which looks at Morrisons use of Oracle Retail solutions across the organisations’ end-to-end supply chain, is available on the Oracle Media Network.

Tuesday Jul 16, 2013

New speaker announced for Oracle Retail Industry Forum (ORIF) Europe

Oracle Retail is delighted to announce that Kate Ancketill, CEO and Founder of GDR Creative Intelligence will be joining the speaker programme for the Oracle Retail Industry Forum (ORIF) 2013, taking place on the 15th and 16th of October at the Sofitel St James Hotel in London.

Kate will be presenting on the best of transformative retail - retail that exists now but is at the leading edge, and is indicative of the varied experimental nature of the future of retail.

Kate has consulted on innovation in retail, hospitality, technology, social media, branding and packaging design for some of the world's biggest brands including: Sony, Marks & Spencer, P&G, Coty, Limited Brands, InterContinental Hotels, Hilton, LVMH, Diageo, McDonald's, Nokia, Orange, The Crown Estate, Capital One, Macy's and Sephora.

For further information, including event registration and regular updates, please visit the event microsite.

Monday Jul 15, 2013

UK’s River Island Selects Oracle Retail Planning

River Island, a leading UK-based fashion retailer, has selected Oracle Retail Planning and Optimization solutions to support its strategy for Commerce Anywhere and international expansion.

River Island will use Oracle Retail Merchandise Financial Planning, Oracle Retail Assortment Planning and Oracle Retail Item Planning to establish more consistent and accurate planning processes that manage its current and future planning and life-cycle requirements.

River Island, which has a global portfolio of over 300 stores with multiple web, franchise and wholesale operations wanted to improve planning across all channels to better support its growing business.

By capitalizing on Commerce Anywhere and cross-organizational collaboration capabilities, River Island expects to better understand merchandise performance throughout the business, using this insight to drive more profitable inventory investment decisions and improve the customer experience.

With a consolidated view of planning, River Island can reconcile all merchandise, financial, item and assortment plans to business targets, improve accuracy and optimize in-season inventory, sales and margin performance, including exception management.

River Island has recognised Oracle Retail solutions as being highly flexible and scalable, and as built on deep fashion retail expertise. Oracle Retail solutions support the needs of River Island’s growing Commerce Anywhere international fashion retail business across its various operational models.

The press release announcing this news can be found on the Oracle website.

Tuesday Jun 18, 2013

Dates Announced for Oracle Retail Industry Forum (ORIF) Europe

Oracle Retail will be holding the annual Oracle Retail Industry Forum Europe on the 15th and 16th of October, 2013. The event will take place at the Sofitel St James Hotel in London.

Oracle Retail Industry Forum events are a unique opportunity for those working in the retail industry to participate in a programme aimed at educating the market on best practise, how to realise market opportunities and tackle the current challenges facing the retail industry.

Attendees will have the chance to listen to highly relevant retail case studies and engage with leading Oracle Retail solution experts, as well as network with fellow retail industry delegates.

This year’s event will include particular focus on three key solution areas: Commerce, Planning and Optimisation and Stores.

If you are an existing Oracle Retail customer, are about to embark on an Oracle implementation or simply wish to learn more about how Oracle Retail can support your business in providing a consistent omnichannel experience, gain actionable insight, or optimise your operations, this event is ideally suited to you.

For further information, including event registration and regular updates, please visit the event microsite.

Monday Jun 17, 2013

Quiz: Customers Are Looking for More... Are You Delivering?

Delivering a positive online customer experience is more critical today than ever before. With the marketplace becoming more global, consumers now have the power to shop from a wider range of retailers.

A disappointing web experience can seriously harm your business: The Oracle Retail research - The Evolution of Experience Retailing – showed that consumers are not tolerant of retailers who fail to meet their expectations. Only 39% of survey respondents were willing to give a retailer a second chance and over half (53%) switched to a rival retailer straight away.

Given these findings, retailers are having to re-consider how they conduct their business on the web. The customer experience is now defined by the consumer - but are retailers recognising this?

To help you understand whether your website is truly optimised, Oracle Retail has launched an interactive quiz, which looks at whether your site is making use of the top 10 features that increase attraction, decrease bounce, and ultimately drive customer conversion.

Complete the quiz and gain insight into what improvements you can make to provide a more successful customer experience.

Take the quiz now…

About

Everything Retail.


Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.


Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.


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