Tuesday May 13, 2014

The New Retail Democracy: China Results Revealed

China consumer results from Oracle’s New Retail Democracy research were revealed today by Allen Miao, Country Leader, China, Oracle Retail, during a press event held at the Oracle Beijing office, in which key trends were outlined along with the impact of the research findings for China’s retail businesses.

China is a growth economy in terms of retail, with the National Bureau of Statistics reporting an 11.8% growth in consumer spending last year. The New Retail Democracy found that access to knowledge is becoming increasingly important for Chinese consumers, providing a challenge to retailers in terms of providing product, availability and location information to their customers as they shop across multiple touch points.

Some of the highlights from the China consumer research were:

  • 96% of Chinese consumers think understanding availability of products is important
  • 82% say availability is more of a priority than price
  • 89% feel it is important that any interaction with a retailer is individual to them and their requirements
  • 83% of respondents increase spend when interacting with a retail assistant
  • 97% say it is important that retailers adopt new technologies to improve their shopping experiences

To access the full China research findings, visit The New Retail Democracy microsite and access whitepapers, infographics and fact sheets. Global results are already available, along with Japanese and French findings, with details on Germany, Russia and the UK scheduled for distribution shortly.

The research, carried out by market leading research firm RedShift Research, surveyed 4,500 consumers across Brazil, China, France, Germany, Japan, Russia, South Korea, the UK and the USA.

Monday May 12, 2014

The Oracle Retail Reference Library, by David Dorf

In order to aid the implementation process, Oracle offers access to the Oracle Retail Reference Library, a collection of detailed implementation information for partners and customers, which includes business process models, architectural diagrams and other useful resources.

Key benefits are:

  • Helping IT and business users collaborate better
  • Maximisation of the value derived from Oracle’s products
  • Accelerated implementations

At the NRF BIG Show in New York in January 2014, David Dorf, Senior Director of Technology Solution Management, discussed the three components of the Retail Reference Library and how it benefits retailers in their implementations.

Access a data sheet on the Retail Reference Library here.

For more from David Dorf, read his “Commerce Anywhere” blog.

Tuesday Apr 29, 2014

Demo: Oracle Commerce Platform with Todd DeSantis

At the NRF BIG Show in New York in January this year, Oracle Retail Senior Consultant Todd DeSantis demonstrated the Oracle Commerce platform. The platform is fully compatible with the Oracle Retail 14 release, allowing retailers to offer a truly connected customer experience, with connected interactions across all channels, while using all available data to offer a personalised experience for each customer.

In the below video, Todd gives a glimpse of the Spaces online store, showcasing how easy it is for business users to run the platform, allowing them to configure effortlessly, for example boosting most popular products or promoting a specific brand. The Oracle Commerce platform allows for automatic customisation for each site visitor, identifying their interaction history to assist product promotion and also uses location-based services to check stock at the visitor’s local store.

Todd shows us how in-store associates are armed with customer insight, allowing them to offer a superior level of customer service.

Visit the Oracle website for more information on the Oracle Commerce platform.

Thursday Apr 24, 2014

The New Retail Democracy: What Matters in Japan?

Mike Webster, Senior Vice President and General Manager of Oracle Retail, today at Oracle Industry Connect in Tokyo unveiled the results delivered by Japanese respondents in Oracle’s New Retail Democracy global consumer research. The research surveyed over 500 Japanese consumers. Highlights include:

  • 53% of respondents want to access to product information across multiple touch points
  • 86% of respondents want to understand availability and 88% will source items elsewhere if unavailable
  • 88% of respondents say retailers must adopt technologies to improve their shopping experiences
  • 48% of respondents want retailers to individualise their interactions

Visit the New Retail Democracy microsite to see why access anywhere matters to Japanese consumers, how availability always has become crucial in retaining loyalty and find out about the value technology brings to the Japanese consumer's shopping journey.

The research explores the emergence of a more democratic relationship between consumer and retailer, and explores the challenge for retailers to understand, empower and represent this new digitally-empowered consumer. Oracle commissioned leading market research agency Redshift Research in December 2013, interviewing 4,500 adults from Brazil, China, France, Germany, Japan, Russia, South Korea, the UK and the USA.

Access country specific results for Japan at www.oracle.com/newretaildemocracy. Other available resources include global whitepapers, infographics and fact sheets.

Wednesday Apr 02, 2014

The New Retail Democracy - The Infographic

To view the full size infographic and read more The New Retail Democracy material: www.oracle.com/newretaildemocracy

Friday Mar 28, 2014

Announcing Latest Research Report: The New Retail Democracy

In December 2013, Oracle commissioned leading UK market research agency Redshift Research to carry out a study of consumer behavior. The research interviewed 4,500 adults from Brazil, China, France, Germany, Japan, Russia, South Korea, the UK and the USA.

Findings revealed that as a new democratic relationship emerges between digitally-empowered consumers and retailers, the latter group is being forced to re-evaluate technology investments and strategic initiatives to capture loyalty, drive spend and remain competitive.

Announced this week at Oracle Industry Connect in Boston, our research report The New Retail Democracy explores this emerging retail dynamic. The report identifies what matters to global consumers in their shopping experience and how you, as a retailer, can meet and exceed their expectations.

Key findings include:
  • 52% of respondents want Access Anywhere - access to information in-store, online and on mobile devices, enabling them to make purchases anytime and anywhere
  • 93% want to understand availability of products and a further 58% rate it as more important than price, indicating that Availability Always is a priority
  • 46% of respondents admitted to being more loyal and 30% are likely to spend more with a retailer that provides information on availability, emphasising the strong link between availability, loyalty and spend
  • 92% will not wait for a product to come into stock, with 88% indicating they will source it elsewhere instead
  • 73% of respondents highlighted the importance of Individual Retail - every interaction with a retailer to be individual to the consumer, defined by interests, requirements and purchase history
  • 55% admit to spending more in a transaction that is supported by a retail assistant - highlighting the value of people in promoting a more positive interaction
  • 48% are willing to purchase direct from brands - emphasising the growing threat of brand convergence
  • 82% of consumers consider the adoption of new technologies important to their retail experiences and are using multiple touch points, including mobile phones, click and collect, social networking sites and online magazines to complete their shopping journeys

To find out more and download the whitepaper, visit: www.oracle.com/newretaildemocracy 

Tuesday Mar 25, 2014

Key Messages from the Launch of Oracle Industry Connect 2014

"Digital Literacy and Systems Thinking Essential"

Bob Weiler, Executive Vice President of Oracle Global Industries kicked off Oracle Industry Connect 2014 today – our brand new event bringing together over a thousand industry executives from across the world. The venue is jam-packed and buzzing with attendees talking business priorities and discussing how technology can solve the drive for growth.

In his keynote, Oracle President Mark Hurd enforced the stark truth that the world of commerce is now utterly dependent on technology, driven by a consumer with a veracious appetite to engage and spend. He discussed the complex challenge of investment to be driven by innovation, with these key trends at the forefront of our minds: Globalization, Data Explosion, Role of Mobility, Social Business, Sophisticated Business and Modernize to Survive.

"Oracle is here to talk to you in the context of your industry"

Mark encouraged attendees to explore and learn over the two day conference, to hear from business leaders and thought leaders that are truly committed to quality and innovation in service for their customers. Taking an in-depth look at how Oracle, our partners and customers are supporting consumers in their desire to participate actively in their interaction with a business.

In service to the sophisticated, global and mobile consumer, the Oracle Industry Connect conference explores how business can empower its employees and consumers alike, increasing spend and loyalty and supporting a profitable long-term relationship.

"An increasingly democratic relationship between consumer and retailer is emerging"

As emphasized in today’s keynote by Dr. James I. Cash, James E. Robison Professor of Business Administration, Emeritus at Harvard Business School, digital literacy and systems thinking are now essential business attributes, as is the application of enabling technology within your business strategy.

Business can no longer be the benevolent dictator - the commercial world now has become a true democracy and the level of participation required by the consumer is defining this new model. 

Oracle Retail’s latest research, launched today, reveals just this trend – an increasingly democratic relationship is emerging between digitally-empowered consumers and retailers, forcing retailers to re-evaluate technology investments and strategic initiatives to capture loyalty, drive spend and remain competitive.

The New Retail Democracy finds that consumers are demanding better access to information, product and process, along with more individualized interactions with retailers as they take ownership of their retail experiences. This requires retailers to prioritize the provision of a commerce anywhere business model to be relevant and competitive in today’s complex global marketplace.

To learn more, download our research whitepaper. http://www.oracle.com/newretaildemocracy

Arcadia Chooses Oracle Retail to Support International Business

British multinational retailer Arcadia Group has invested in Oracle Retail solutions in order to create a platform to help optimise retail operations and support its developing international business. The group comprises a number of brands - TopShop alone operates over 300 stores in the UK in addition to flagship stores around the world, and ships to over 100 countries.

The retailer’s strategic investment comes in an effort to develop its core merchandising operations to better meet customer demand in its 2,507 owned stores and 600 international franchised outlets across 36 countries.

Arcadia Group selected Oracle Retail Merchandise Planning and Optimization, Oracle Retail Merchandising Operations Management and Oracle Commerce solutions. Arcadia Group will now gain visibility to inventory management and tracking through the entire supply chain, while the Oracle Commerce platform will enable customers to dynamically explore Arcadia brands online.

Arcadia Group is committed to making retail operations efficient and effective, supporting international growth and delivering an exceptional customer experience across all of its brands, worldwide.

Sir Philip Green of Arcadia with Mike Webster of Oracle Retail

Arcadia Group CEO Sir Philip Green with Mike Webster, Senior Vice President and General Manager at Oracle Retail.


Monday Mar 17, 2014

Making Waves: Australian Online Retailer SurfStitch

The sun has finally crept up on London skies – ending the mildly depressing era of constant raindrops with a rather glorious weekend. It’s good to remember that while we have been drowning in water, surfers in Australia are having a lot more fun with the element.

Enter SurfStitch, Australia’s leading online surf and fashion retailer that has made a name for itself being a one-stop-shop for anything surf & fashion – carrying brands like RipCurl, Quiksilver, Billabong and Volcom.

"It all began in a backyard shed, where a few enthusiasts came together to lament the sad state of surf supplies in Australia, and dream up a better solution,” said SurfStitch co-founder Justin Cameron in an interview with The Australian in 2011. Launching as Australia’s first online retailer for surf and fashion in 2008, SurfStitch is now the largest ecommerce surf wear retail website in Australia.

Thanks to both an extensive offering and fantastic customer service, the company has experienced such rapid growth that it is now expanding operations in Europe, and looking to break into other areas of fashion.

The Oracle Commerce Platform supports SurfStitch in their growth spurt, having converted more of the average daily 30,000 unique visitors into buyers, generating larger orders and promoting more repeat visitors. It has also enabled SurfStitch to personalize and target offers, cross-sell merchandise and extend its commerce and merchandising operations.

“SurfStitch prides itself on delivering the highest levels of customer service and satisfaction,” said Lex Pedersen, Director, SurfStitch. “As a pure-play business, we have to get our ecommerce offering right, in order to deliver on our promise both for our brands and our customers. Oracle Commerce enables us to provide an engaging and relevant experience that keeps our customers coming back.”

SurfStitch’s success was recognized at the 2012 Online Retail Industry Awards in Australia, where it won Best PurePlay Retailer, Best Site Optimization and Design and Online Retailer of the Year.

Friday Mar 14, 2014

Announcing the Winners of the 2014 Oracle Retail Week Awards

We are proud to announce this year’s winners of the Oracle Retail Week Awards, which took place at the Grosvenor House in London this evening. Over 1,500 guests saw Ted Baker’s Ray Kelvin collect the award for Outstanding Contribution to Retail.

Here are all winners:

The Serco Customer Service Initiative of the Year – ao.com, Winning Moments
The Deloitte Employer of the Year – Asda
Marketing/Advertising Campaign of the Year – John Lewis, The Journey
Postcode Anywhere Multichannel Retailer of the Year – John Lewis
The Toy Store Own Brand Range of the Year – Lidl
The Veredus Pure Play Etailer of the Year – ASOS
The Wipro International Growth Initiative of the Year – ASOS, Russian Website Launch
The Audit Partnership Corporate Social Responsibility Initiative of the Year – Asda, Fighting Food Poverty with Surplus Food
ReThink Retail Technology Initiative of the Year – Tesco Hudl
The Financo Speciality Retailer of the Year – Screwfix
Store Design of the Year – Primark, Oxford Street
The Tata Consultancy Services Store Manager of the Year – Richard Kirk, Currys and PC World, Birmingham
The OC&C Strategy Consultants Retail Destination of the Year – Trinity, Leeds
The Zolfo Cooper Growth Retailer of the Year – The Entertainer
The Clarity Retail Leader of the Year – Nick Robertson, ASOS
Oracle Retailer of the Year – Aldi
Outstanding Contribution to Retail – Ray Kelvin, Ted Baker

Further information on the Oracle Retail Week Awards is available on the event website.

Wednesday Mar 12, 2014

Who’s Who in Retail at Oracle Industry Connect 2014

Oracle Industry Connect 2014 is now only moments away. From March 25-26, global retailers are meeting in Boston, MA, to take part in Oracle’s newest industry event, modeled after the popular Oracle CrossTalk.

Our agenda is jam-packed with retail industry leaders from across the globe. Here is a selection:

•    Karen Katz, CEO, Neiman Marcus
•    Ken Bonning, Senior Executive Vice President, Kohl’s Corporation
•    Bill Boezinger, Systems Manager, Walt Disney Parks & Resorts
•    Cara Graham, Director, Demand Planning Operations, Best Buy
•    Jeff Hamm, Director, e-Commerce, Ulta
•    Mike Hazel, CIO, Academy Sports
•    Kim Heicht, Director of Store Operations, Deckers
•    Steven Hunter, CIO, Stage Stores
•    Ginny McClaren, Director of Merchandise Planning, Stein Mart
•    Paul McFarren, Chief Information Officer, C. Wonder, LLC.
•    ArMand Nelson, Director, IT, Gander Mountain
•    Toni Robinson, Vice President, Planning and Allocation, charming charlie
•    David von Blanckensee, Information Technology Architect, Country Road Group
•    Lisa Wittman-Smith, Vice President Planning & Allocation, Luxottica

Click here for the full agenda. 

We look forward to meeting you in Boston - if you haven't yet signed up, do so now!

Tuesday Mar 11, 2014

Vince Cable & Shop Direct CEO Alex Baldock at Retail Week Live

The 23rd Retail Week Live is just around the corner. Tomorrow at the Hilton London Metropole, leaders from the retail sector are coming together to network and listen to the industry leading speakers presenting this year. Amongst them: Dr. Vince Cable, UK Secretary of State for Business & Innovation.

Make sure you also catch the following:

Alex Baldock, CEO, Shop Direct Group
In his first speaking engagement since joining Shop Direct in September 2012, CEO Alex Baldock will close the innovation stage by lifting the lid on the etail giant's digital strategy. Looking specifically at the mobile revolution, he’ll unveil some of the secrets that have driven the former catalogue retailer to become one of the UK’s leading m-commerce players, with fast-growing digital department store brands including Very.co.uk and isme.com. And with around a third of its £1.7 billion sales set to be made on mobile devices this year, Alex will address some of the challenges that lay ahead for Shop Direct in continuing to keep pace with today’s increasingly tech-savvy consumer.

Stuart Higgins, Director and Partner, LCP Consulting Ltd.
Stuart is a commercially oriented supply chain and logistics executive and consultant with a passion for delivering real business improvements in Retail, FMCG and 3PL sectors and across Global and European supply chains. He has held board level accountability for Supply Chain, Trading and Merchandising functions and has experience of operating in competitive and customer focused markets and in demanding and fast moving businesses within both “Blue Chip” and Private Equity ownership. Operational roles have included Supply Chain Director of a major food company, to Logistics Director of a high street retailer and many other operational/development roles. A recognized industry thought leader, Stuart is a frequent speaker at industry events and a regular commentator on retail issues in the Business media.

The event brings to life the market leading debate and analysis you see each week in the magazine and every day online. Make sure you stop by the Oracle stand (#17, see below) for a cup of coffee and a conversation. 

Monday Mar 03, 2014

Molton Brown Launches Mobile Websites

British luxury skin-care company and London’s “bath, body & beauty connoisseurs” since 1973, Molton Brown, have products distributed in more than 70 countries worldwide. The company plans to drive growth through the launch of mobile enabled commerce websites, which provide an enhanced and consistent buying experience for its customers.

KAO Group, owners of Molton Brown, has successfully launched mobile enabled websites across multiple regions including North America, Europe, Australia and Japan using Oracle Commerce.

The company’s target of delivering an engaging, virtually seamless and personalized experience to each customer is achieved through the Oracle Commerce solution, which is helping to generate increased conversion rates, improved order value, and ongoing customer loyalty.

“The launch of our mobile websites signals another step in our strategy for providing a truly seamless omni-channel experience for our customers,” said Tanay Taank, Director, KAO Group. “In this project, Oracle has demonstrated an expertise in delivering a best-in-class solution, with a rapid time-to-market implementation, accelerated by the Reference Store, within our desired budget.”

Thursday Feb 27, 2014

Oracle Retail Week Awards 2014 Preview

The last 12 months have been a challenging time for British retailers - yet once again we have seen genuine innovation in the market. The modern consumer demands Commerce Anywhere - the ability to shop at any time, in any place, and through multiple channels. Retailers have to put the consumer at the centre of their operations, from supply chain to merchandise management, from store solutions to commerce platforms - no easy task, yet many British retailers have made great strides forward.

I can attest that all categories were fiercely contested with many entrants deserving recognition for their achievements. We received more entries than ever before, which meant creating a shortlist was a challenging task.

The categories for the 2014 Oracle Retail Week Awards are:

  • Customer Service Initiative of the Year
  • Deloitte Employer of the Year
  • nasa Marketing/Advertising Campaign of the Year
  • Postcode Anywhere Multichannel Retailer of the Year
  • The Toy Store Own Brand Range of the Year
  • Pure Play Etailer of the Year
  • Wipro International Growth Initiative of the Year
  • Corporate Social Responsibility Initiative of the Year
  • ReThink Retail Technology Initiative of the Year
  • Speciality Retailer of the Year
  • Store Design of the Year
  • The Tata Consultancy Services Store Manager of the Year
  • Retail Destination of the Year
  • Zolfo Cooper Growth Retailer of the Year
  • Heidrick & Struggles International Retailer of the Year
  • Clarity Retail Leader of the Year
  • Oracle Retailer of the Year
  • Outstanding Contribution to Retail

You can access the shortlist on the Oracle Retail Week Awards website. The award ceremony will take place on March 13th at the Grosvenor Hotel in London, and once again promises to be a fantastic event with over 1,500 retailers in attendance.

We are proud to support the awards, and wish good luck to all shortlisted entries.

Thursday Feb 20, 2014

Case Study: Mr Price’s Story – Transforming A Business Across Africa

Mr Price Group is a South African retailer of apparel, homewares and sportswear and one of the fast growing retailers in the country. The business is seeing rapid growth not only in South Africa but internationally, with Mr Price’s global online offering and opening of further stores in other African countries.

Mr Price implemented the Oracle Commerce solution to support its multi-channel ecommerce offering, going live in 2012. The launch of its online store turned Mr Price into a multi-channel retailer, giving customers access to the complete range of Mr Price products, which previously had only been available in stores.

In this video, Andrew Kenny, Deputy Managing Director of Mr Price Group, talks about how Oracle Retail has supported the retailer through a period of growth and development, and how Oracle Retail Merchandising solutions have allowed the retailer to operate across multiple countries. He also looks at the impact on the customer in terms of the experience enjoyed through multiple engagement channels.


Everything Retail.

Principal contributors:

Sarah Taylor, Senior Industry Director, Oracle Retail.

Marie-Christin Hansen, Senior Industry Campaigns Manager, Oracle Retail.

Follow Oracle Retail:






Oracle Retail Microsite


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