By Sarah E Taylor-Oracle on Jan 14, 2013
This year’s Oracle Retail Exchange (REX) opened on Sunday night with a welcome reception hosted by Mike Webster, Senior Vice President and General Manager, Oracle Retail and attended by over 130 customers and prospects from around the world. The Oracle Retail Exchange programme, which runs alongside the NRF Big Show in New York, includes a series of best practice presentations and roundtables from Oracle’s retail customers, along with visits to leading New York retail outlets, and access to a number of other networking and discussion events.
Day two began with the first in our series of Customer Showcases with a presentation from Simon Russell, Director Retail Operations Development of John Lewis, the UK's largest department store retailer with 39 stores, and an online and catalogue business which is consistently ranked one of the top online shopping destinations in the country.
Russell shared details on the omni-channel journey that John Lewis has been on and the part the Oracle ATG Commerce solutions is playing in that journey. He also discussed the strategic approach to selecting the solution and why it was the best fit in future proofing the business in terms of managing developments around mobile web technologies, social media and search functionality.
The second Customer Showcase was presented by Chris Mangham, CIO of M.Video, Russia’s largest consumer electronics retailer and the first and only company in its sector in Russia to be publicly traded. The company started operations in 1993 in Moscow and runs more than 280 stores in 120 Russian cities, as well as 17 online sites.
Mangham, along with colleague Ray Fowler, talked about M.Video’s focus on the customer experience and ensuring that customer interactions are engaged across its web, call centre, mobile and social channels, referencing the role that Oracle Commerce has played in creating a strategic platform to deliver a personalised and consistent experience across all touch points. Take a look at the Oracle release announced today with details on M.Video’s Selection of Oracle Commerce Solutions to Support Growth and Develop a Complete Customer Experience.
A roundtable discussion followed these customer presentations focused on department store retailing, where attendees, including those from Axstores, Myer, Computer Plaza, John Lewis and M.Video, discussed the issues facing their particular industry in the current retail environment.
After spending time at the NRF Big Show, Oracle Retail Exchange attendees then gathered for dinner at 21 Club in New York, grouping into Commerce, Planning or Merchandise communities, providing further opportunities for delegates to better understand the Oracle Retail and Oracle Commerce solutions and share best practice with their peers.
The day will end later tonight with the “Red Hot Party” at 230 FIFTH, offering one of the best views of New York in the heart of Midtown.
Join the Oracle Retail Exchange LinkedIn Group for details of future events, and news about today’s REX activities including Oracle’s Evolution of Experience Retailing global consumer research, set to be launched tomorrow evening.