By Meghan Fritz-Oracle on Nov 10, 2014
Oracle Customer Experience Cloud (Oracle CX Cloud) is a complete set of best-in-class, integrated, cloud enabled solutions that encompass the entire customer journey. Oracle has recently updated the CX Cloud to help companies and partners break down the barriers so that they can better engage, build advocacy, and grow revenue.
Let’s take a closer look at some of the significant new updates to the Oracle CX Cloud:
- To help marketer improve collaboration, streamline process, and better manage digital assets, Oracle has integrated Oracle Marketing Cloud with Box, a cloud platform that businesses use to securely store and manage content.
- Oracle introduced enhanced social commerce capabilities in the Social Cloud and Commerce solutions. By enabling organizations to precisely target content to segmented audiences on Facebook, Oracle is extending its commitment to helping organizations enhance the customer experience
- Another announcement from the Oracle Social Cloud solution is the addition of the “Social Station” within Oracle Social Relationship Management (SRM) platform. The new Social Station tool enhances customer visibility and agility with real-time data, reporting, and response features that help organizations quickly prove the value of their social programs.
- There have been a number of big updates to Oracle Sales Cloud that include new smartphone and tablet applications, pre-built and drill-down reporting capabilities, and industry-specific solutions. With the latest enhancements to Sales Cloud, partners can rapidly meet customers' changing needs by enabling sales professionals plan, prospect, collaborate and close deals more effectively.
Helping our OPN partners make their customer happy one step at a time.
The OPN Comms team