Monday Jun 08, 2015

Oracle Service Cloud technical support launches new resource

The Oracle Service Cloud Support Team would like to take a moment to introduce OPN to the new Support Experience site. The Support Experience is a program designed to work collaboratively with you and your customers to co-create a continuous improvement process aimed at enhancing the end-user experience from every direction. In other words, we are going to be actively driving to engage you in reciprocal dialogue, hoping to take your input, suggestions and frustrations and turn them into actionable initiatives.


Our goal is that you use this forum to submit your notions by way of any of the variety of options at your disposal. We will then identify the common themes and pain points of these submissions and create informational content to address them. As the process cycles, this forum will become a one-stop repository for all the informational material we create in response to the feedback we receive. We will start with the Support Experience blog, but in short order you will be seeing things like “Getting Started with OSvC Support” videos, a library of recorded webinars and in-depth technical articles. In cases where we find that our shortcomings are resulting in poor user experiences, we will make the necessary adjustments be they systematic, training or otherwise.

One of the fundamental tenets of our Support Experience Program is enabling you to engage us in whichever way best suits you.  To this end, we are offering a variety of channels by which the conversation can get started and plan on adding more in the future. Here is a breakdown of the pieces that currently make up our Support Experience Forum:

  • Send Your Feedback – (osvc_support_fedback@custhelp.com) – This is an active mailbox that’s been created with the sole purpose of providing you a simplified way of letting us know what’s on your mind. This is not an alternate escalation point for specific SRs, but rather can be used to suggest topics for which further clarification through a blog post could be helpful.
  • Twitter In addition to allowing you to direct message us, one the of benefits of following @OSvC_Support on Twitter is that we will be providing an assortment of updates as well linking to information and articles relating to delivering exceptional customer service.
  • Support Experience Blog – This blog will not, in any way, be a substitute for answers in our Knowledge Base, but rather an opportunity to take a deeper, more causal and sometimes behind the scenes dive into areas where we’ve seen frustration and/or misunderstanding.
  • Join the Conversation – Under this heading, you will find links to a few of the most recent OSvC Support related threads posted in the Customer Discussion Forum. These have not changed and are located in the Customer Community
  • Collaborate on Ideas – This is simply some food for thought taken from the Idea Lab. Admittedly, this area has left something to be desired in the past.
Basically, we’ve been listening to what you have been saying and are in the process of evolving in an effort to provide product support that’s in line with your needs. We couldn’t be more excited to roll out these new ways by which we can learn from you and eagerly look forward to working hand-in-hand as we uncover new ways to deliver even better service.

Cheers!
Oracle PartnerNetwork on behalf of Edward Hobart

Friday May 29, 2015

Oracle FY16 Global Partner Kickoff: Are you ready to pivot to the cloud?

It’s no news that the cloud market is accelerating quickly and becoming a key element in delivering IT services. Companies need fast and flexible IT systems, and cloud offers significant advantages compared to traditional on-premises data center services. With this cloud adoption also comes a shift to software as a service (SaaS) and platform as a service (PaaS), and it’s imperative cloud providers become experts in these spaces.

With an increased industry focus on enterprise cloud migration and a larger need for cloud performance and growth, there’s a lot in store for channel partners in FY’16.  

Oracle had been creating cloud offerings for more than a decade and we’re excited about this shift to the cloud. As we enter a new fiscal year, we want to work with our partners to integrate, accelerate and lead in the cloud more than ever before.


With that said, mark your calendars and register for the FY16 Global Partner Kickoff taking place Tuesday, June 23 at 9am PDT. This year’s live, virtual event will be hosted by top Oracle executives. We’ll also have line of business chiefs, product thought leaders and industry analysts providing our partners an opportunity to better understand Oracle’s focus on cloud transformation, as well as updated go-to-market and sales strategies for the upcoming fiscal year. Participants will also learn the latest updates within the OPN Specialized Program which will further help you grow & profit with Oracle.

We recommend you follow Oracle PartnerNetwork on Twitter, Facebook, LinkedIn and Instagram for updates on the event. Partners are encouraged to share thoughts/questions before the webcast, as well as during the live show.

We look forward to having you join us on June 23 to learn more about how you can accelerate your business as a partner and differentiate your offerings with Oracle. Register here and we’ll see you online in June!

Cheers,
Oracle PartnerNetwork

Monday May 18, 2015

Introducing: Cloud Computing Comes of Age

Collaboration between business and IT signals a new phase in cloud computing: It’s no longer enough to deliver speed and simplicity; the cloud must also support mission-critical operations.

This global survey of 376 business and technology leaders reveals a shift from pockets of clouds at the edges to the permeation of cloud throughout the enterprise. The report finds a correlation between an organization’s cloud maturity and the health of its growth initiatives.

That said, those companies with a strategic enterprise approach to cloud are more likely to:

  • Launch new products
  • Expand into new market segments
  • Expand into new geographies
  • Enter new businesses

Oracle had a different vision for the cloud when we started this journey eight years ago.  We know that whatever we built had to be simple and fast.  We also know from years of experience that cost and complexity would be issues unless enterprise standards were part of the original design. Read the full report to understand how companies are approaching the cloud more strategically than before.

As always, thanks for your loyalty to OPN.

Cheers,
Oracle PartnerNetwork

Tuesday Apr 28, 2015

Accenture + Oracle Help Customers Achieve Digital Transformation in the Cloud

Oracle and Accenture recently announced the Accenture and Oracle Business Group, a new business group to help customers achieve their digital transformation goals with the Cloud. Through the group, Accenture and Oracle will deliver industry-specific solutions built on the Oracle Cloud to help clients realize the benefits of the cloud faster and with reduced risk. The Accenture Oracle Business Group brings together the leading technology, skills and experience from each company to offer businesses the ability to implement cloud solutions quicker and easier than ever before.  This is a great example of how Oracle continues to collaborate with its partners, especially OPN Diamond-level members like Accenture, to help bring Cloud to market.


“Building on our 23-year alliance relationship, the Accenture Oracle Business Group combines Accenture’s deep industry and technology experience with Oracle’s expansive set of cloud solutions to deliver client value not found elsewhere in the market today,” said Stephen Rohleder, group chief executive for North America, Accenture. “This is part of our strategy to take advantage of Oracle’s leading technologies and build our business together for the future. It is a game-changer for our clients, Oracle, and Accenture.”

The Accenture Oracle Business Group can simplify the buying process for Accenture solutions based on Oracle Cloud technologies. As a result, your customers can better react to changing business and economic conditions by leveraging end-to-end solutions that address their specific business + industry requirements. The new group will bring breakthrough solutions to market across a range of industries, with an initial focus on the public, financial and hospitality services sectors.

Happy selling!

Best,
The OPN Communications team


Wednesday Apr 22, 2015

Accenture + Oracle Enhance the Accenture Life Sciences Cloud for R&D

Happy Wednesday, OPN!

We are proud to announce that Accenture has just expanded the Accenture Life Sciences Cloud for Research and Development (R&D) powered by Oracle with the addition of enhanced clinical data management capabilities enabling life sciences companies to generate high-quality and reliable data from clinical trials to reduce the time and cost needed to take drugs from development to market.

This latest version of the Accenture Life Sciences Cloud for R&D offers the Oracle Health Sciences Data Management Workbench (DMW), which includes prebuilt integrations to the Oracle Health Sciences InForm, an electronic data capture (EDC) solution to create an end-to-end clinical data collection and management platform.

With the addition of the Oracle Health Sciences DMW, the Accenture Life Sciences Cloud for R&D automates the time-consuming manual processes required to load, transform and clean trial data.  Trial sponsors and contract research organizations can now increase the speed and accuracy of data collection, integration and analysis; achieve greater efficiency of clinical workflow and query management; and accelerate stakeholders’ access to data across the trial lifecycle from source to submission.

“Being able to take advantage of new technologies for clinical data management in combination with Oracle InForm is a key factor to helping our clients bring life-improving medicines to patients faster,” said managing director of Accelerated R&D Services, Accenture Life Sciences. “We are proud to launch the latest version of Accenture Life Sciences Cloud for R&D, which harnesses the highly differentiated capabilities of a pre-integrated end-to-end clinical R&D platform based on leading technology from Oracle.”

As previously announced in October, the Life Sciences Cloud Coalition is a ground-breaking initiative, in parallel with the Accenture Life Sciences Cloud for R&D platform, to build an assembly of like-minded leaders, collaborating for a healthier industry in non-competitive areas.  The focus of the coalition is on driving innovation in the Accenture Life Sciences Cloud to digitally enable the R&D function, speed the drug development process while improving quality and cost for the industry.  Members of the Life Sciences Cloud Coalition include Oracle, Eisai, Pfizer, Merck and other leading pharmaceutical companies.

Oracle continues to innovate in a range of industries with our partners. This announcement is a great example of how being a cloud-ready member of OPN, can extend your reach of providing industry-leading cloud solutions and services to customers.

Cheers,
Oracle PartnerNetwork

Monday Apr 20, 2015

Nomintions open! 2015 North America Oracle Excellence Awards

Calling all North America Partners! Now is your chance to apply for the 2015 North America Oracle Excellence Awards which honor outstanding partner innovation and business achievements during FY15. The North America Excellence Awards Program seeks to recognize the unique expertise, innovative solutions and achievements that Oracle’s North America partners deliver.  For those of you new to OPN, these prestigious awards are highly regarded among the North American partner community and garner media interest each year. 

The nomination process for the 2015 North America Excellence Awards Program is now open through July 9. Visit the Awards landing page to download your nomination form(s) today!

Should you have any questions regarding the 2015 North America Excellence Awards Program, please contact Katie Awad @ katie.awad@oracle.com.

Thursday Mar 12, 2015

Why your customers should attend the Modern Sales Experience

Sales organizations are under continuous pressure to meet targets and deliver results, but the environment has changed – your customers are more informed, they have more choices, and their expectations are higher than ever. This is why Oracle has compiled the best and brightest for our Modern Sales Experience Conference taking place March 31 – April 2. The event brings together a prestigious group of thought leaders + innovative companies who are leading the industry and making impactful changes in the areas of Sales and Customer Experience.

Your customers won’t want to miss this event – but in case they're on the fence and need a few more reasons to attend, we’ve compiled our top 10:

  1. Hear from the Experts. This is an extraordinary opportunity to hear from a number of experts sharing their unique perspectives.
  2. Participate in Engaging Workshops. Choose from a number of workshop sessions and interact with others who are also exploring ways to meet the challenges of customer experience. Workshops include Next-Generation Analytics, Big Data to Inform Smarter Sales, User Adoption Tactics, and Leveraging Configure-Price-Quote (CPQ) to build better Customer Experiences.
  3. Rock out with OneRepublic. OneRepublic, the GRAMMY award winners you may know for their hit “Counting Stars,” will host a private concert for event attendees on Wednesday evening.  
  4. Listen to guest keynote, Daniel Pink. Daniel Pink, bestselling author and current host of National Geographic's "Crowd Control," will share insights on human behavior, what drives and motivates people, and how a deeper knowledge of the habits, motivations, and expectations of your customers can translate into outstanding business benefits. Daniel Pink is an entertaining speaker. Don’t believe us? Just check out his TED Talk.
  5. Learn About the Future of CX. Hosted by Rebecca Wettemann from Nucleus Research, a panel will be dedicated to the future with those who are already living it and helping to shape it. A panel of UNLV Lee Business School students will chat with us about their ideas, their opinions, and frank advice on how to accommodate the next generation.
  6. Discover Complete Solutions. Product experts will outline considerations, best practices, and real-world solutions for your customer experience business challenges. Topics include Adding Marketing to the Mix, Integrating Sales with Configure-Price-Quote, and How CPQ and Commerce can Lead to Optimal Results.
  7. Hear from leading CX Innovators. Customers should not miss the opportunity to hear from some of the world’s brightest and most innovative companies including LinkedIn and Visa. This select group will share what goes into a modern sales strategy, how they approach customer engagement, how they measure engagement and their sales teams, and what technologies and philosophies help to craft a modern CX strategy.
  8. Network with Fellow Sales Leaders. Networking opportunities abound at this event from meeting other attendees and industry influencers during receptions to the late-night Customer Appreciation Event.
  9. Mingle with Celebrities. Enjoy dinner and drinks while hanging out with celebrities at Madame Tussaud’s wax museum.
  10. Las Vegas. Need we say more?  The Modern Sales Experience conference will be held at the five-diamond Venetian Resort Hotel & Casino.  

Will we see your customers there? More information and a detailed agenda can be found on the Modern Customer Experience Conferences website. It's never too late to start promoting the event!

On behalf of your customers,
The OPN Communications team