Several weeks back while checking out at a nation-wide home improvement store, I was asked to fill out an online survey when I got home for the chance to win...
Several weeks back while checking out at a nation-wide home improvement store, I was asked to fill out an online survey when I got home for the chance to win some money, but to also be sure I rated every aspect of my customer experience a 10 out of 10. In my head this translated to, "Please go home, remember this conversation and keep track of your receipt. When you get there, turn on your computer, pull out that receipt we told you not to lose, go to the survey site, provide...
Several weeks back while checking out at a nation-wide home improvement store, I was asked to fill out an online survey when I got home for the chance to win some money, but to also be sure I rated...
The Oracle OpenWorld Early Bird rate may have ended, but you can still save. Pre-registration is now available and gives you the chance to save $200 off the...
The Oracle OpenWorld Early Bird rate may have ended, but you can still save. Pre-registration is now available and gives you the chance to save $200 off the full conference pass price. That means more money to spend in Union Square (below). If you haven't booked your spot to attend, now is the best time to do so. Need reasons why? We've got three for you: 1) Pre-Registration discount: The pre-registration rate of $200 won't be around forever. And by registering now, you have...
The Oracle OpenWorld Early Bird rate may have ended, but you can still save. Pre-registration is now available and gives you the chance to save $200 off the full conference pass price. That means more...
Each year, CRN's annual Top 100 Executives list singles out the IT channel’s most effective leaders who play an integral role in shaping the industry - whether...
Each year, CRN's annual Top 100 Executives list singles out the IT channel’s most effective leaders who play an integral role in shaping the industry - whether by driving cultural shifts or forging new routes to success. This year, CRN has recognized Oracle’s Bill Swales, GVP of North America Alliances and Channels, as one of those leaders. Bill earned this recognition for the profound changes he's implementing in the Oracle Channel, which include increased training &...
Each year, CRN's annual Top 100 Executives list singles out the IT channel’s most effective leaders who play an integral role in shaping the industry - whether by driving cultural shifts or forging...
One of the primary objectives of any customer support organization should be the reduction of effort a customer feels they have to contribute to the resolution...
One of the primary objectives of any customer support organization should be the reduction of effort a customer feels they have to contribute to the resolution of their problem. This is of even greater importance for technical support teams, where customers generally want nothing more than a quick and painless solution to the issue they've encountered. Running a technical support customer experience program, I work daily to identify and drive customer effort reduction...
One of the primary objectives of any customer support organization should be the reduction of effort a customer feels they have to contribute to the resolution of their problem. This is of...
New week = new opportunities. This week brings you the opportunity to snag an Oracle OpenWorld pass at the Early Bird rate for another two weeks! Yes, that's...
New week = new opportunities. This week brings you the opportunity to snag an Oracle OpenWorld pass at the Early Bird rate for another two weeks! Yes, that's right, the Early Bird rate has been extended to July 31! Hurry up and snag one while you still have the chance!Woot woot,Oracle PartnerNetwork
New week = new opportunities. This week brings you the opportunity to snag an Oracle OpenWorld pass at the Early Bird rate for another two weeks! Yes, that's right, the Early Bird rate has been...
Earlier this year, International Data Corporation (IDC) released a report entitled Worldwide Semiannual Public Cloud Services Spending Guide that gave a...
Earlier this year, International Data Corporation (IDC) released a report entitled Worldwide Semiannual Public Cloud Services Spending Guide that gave a snapshot of where global cloud market currently stands—and where it’s headed. The facts? The worldwide cloud market will grow at six times the rate of overall IT spending, doubling in size by 2019 to an estimated US$141 billion. For those of us working at major IT vendors, this comes as no surprise. Every day, I’m talking...
Earlier this year, International Data Corporation (IDC) released a report entitled Worldwide Semiannual Public Cloud Services Spending Guide that gave a snapshot of where global cloud market...
In the world of IT today there is a growing trend towards Converged Infrastructure, or the grouping of multiple IT components into a single optimized system,...
In the world of IT today there is a growing trend towards Converged Infrastructure, or the grouping of multiple IT components into a single optimized system, versus building your own systems from scratch which may include servers, storage, networking and software. When it comes to building a database system - the question is the same – to build or not to build? There are several considerations customers must contemplate when deciding which route to take. Probably the first...
In the world of IT today there is a growing trend towards Converged Infrastructure, or the grouping of multiple IT components into a single optimized system, versus building your own systems...
At the live, virtual Oracle PartnerNetwork (OPN) Global Partner Kickoff event, top Oracle executives – including Thomas Kurian and Dave Donatelli – outlined...
At the live, virtual Oracle PartnerNetwork (OPN) Global Partner Kickoff event, top Oracle executives – including Thomas Kurian and Dave Donatelli – outlined Oracle’s product strategy for Fiscal Year 2017 and how partners can continue to leverage Oracle enablement programs and technology to deliver strong business growth and a stellar experience to customers in the new fiscal year. Hot on the agenda to achieve this goal….the cloud. Cloud represents one of the faster growing...
At the live, virtual Oracle PartnerNetwork (OPN) Global Partner Kickoff event, top Oracle executives – including Thomas Kurian and Dave Donatelli – outlined Oracle’s product strategy for Fiscal...
Oracle Excellence Awards recognize those partners that are committed to delivering outstanding innovative solutions and business achievements. Nominations for...
Oracle Excellence Awards recognize those partners that are committed to delivering outstanding innovative solutions and business achievements. Nominations for both the 2016 Oracle Excellence Awards for ISVs and the Oracle Excellence Award - Oracle PartnerNetwork (OPN) Cloud Program Solution Awards are now accepting nominations. See details below to learn more: Oracle Excellence Awards 2016 – Nominations Now Open for ISVs The nomination process is open now through Friday, June...
Oracle Excellence Awards recognize those partners that are committed to delivering outstanding innovative solutions and business achievements. Nominations for both the 2016 Oracle Excellence Awards...
