Thursday Oct 01, 2015

Oracle Social Cloud -- What's Happening at Oracle OpenWorld 2015

Did you know that by 2016, 89 percent of companies will be competing almost entirely on customer experience, according to Gartner? Not price. Not product. Basically, your customer’s experience will be driving your business success … or not.

So… how’s your customer experience?

If you got a little pit of anxiety in your belly after reading that last sentence, don’t worry―we’re here to help. We understand that an integrated social strategy is key to delivering an excellent customer experience.Read more...From October 25th-29th, Oracle Social Cloud will be at Oracle Open World in San Francisco. Our lineup is chock full of sessions that will help you improve your social presence, and therefore, your customer experience.

Monday Session

A Sky High Overview of the Oracle Social Cloud, 4:00 p.m. PT, Room 2000-180p: Join Oracle’s Faz Assadi and Mike Strutton to learn how Oracle is continuing to innovate within the Oracle SRM platform and across our CX portfolio and ecosystem of partners. [CON9142]

Tuesday Sessions

Twitter to the Rescue: Social Service Emergencies, 12:15 p.m. PT, Room 2000-180p: Customer service emergencies can happen at the blink of an eye. Hear from Whitney Drake of General Motors on how they triage social media needs using Oracle Social’s new customer service capabilities to amplify real-time data and response rates. Twitter executives will also be there. [CON9144]

Customer Experience Excellence: You Better Sweat the Small Stuff, 12:15 p.m. PT, Room 2016: Customers might have an infinite amount of access and information at their fingertips, but they expect a more finite and personally rewarding experience. Hear General Motor’s Rebecca Harris and Neil McFarlane of TH March discuss the strategy behind operating a customer-centric organization. [CON9730]

Wednesday Sessions

Advocates and Agitators: The Art of Social Influence, 12:15 p.m. PT, Room 2000-180p: Every business has fans and haters who influence brand perception in the marketplace. Hear how Chevrolet’s Jamie Barbour utilizes Oracle Social’s new customer service capabilities to manage their social influence. [CON9143]

[Read More]

Tuesday Sep 13, 2011

Solve the Social Business Puzzle

By Kellsey Ruppel

Three Essential Oracle WebCenter Activities

Puzzled by how to transform your organization into a social business? Then come to Oracle OpenWorld and we'll help you put all the pieces together. With an abundance of Oracle WebCenter activities to choose from during Oracle OpenWorld, here are two sessions and a customer reception you won’t want to miss:

  • Oracle’s Strategy and Vision for Portals, Sites, Content, and Collaboration (Session 15000) Monday, October 3, 12:30 p.m., InterContinental San Francisco, Ballroom B
    You’ve heard about the latest release of Oracle WebCenter as well as Oracle’s FatWire acquisition, but what’s next? Attend this session to hear from Kumar Vora, Senior Vice President of Development, Oracle, and Andy MacMillan, Vice President of Product Management, Oracle, as they discuss Oracle’s integrated approach to portals and composite applications, Web experience management, enterprise content management, and enterprise social collaboration.
  • Create Engaging and Targeted Customer Experiences, and Convert Customers into Fans (Session 10820) Thursday, October 6, 12:00 p.m., InterContinental San Francisco, Sutter Ballroom
    In this session, learn how Oracle’s Web experience management solution can help you create a relevant online experience for site visitors by dynamically providing appropriately targeted content and offers to customers based on their profile, interests, history, and/or current behavior. Plus, through integration with Oracle Real-Time Decisions, you can leverage predictive analytics capabilities to automatically optimize the site content and experience.
  • Oracle OpenWorld WebCenter Customer Reception Monday, October 3, 6:30 p.m., Palace Hotel, Ralston Ballroom
    Sponsored by Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Team Informatics, and TekStream. Join executives from Oracle Product Management, Development, and Marketing along with Oracle’s premiere Oracle WebCenter partners for an evening of socializing and networking. Please RSVP.

Download the Focus on Oracle WebCenter guide for additional Oracle WebCenter sessions, hands-on labs, and demo information. Stay connected: Follow us on Twitter/@OracleWebCenter and bookmark


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