Thursday Oct 01, 2015

Oracle Social Cloud -- What's Happening at Oracle OpenWorld 2015

Did you know that by 2016, 89 percent of companies will be competing almost entirely on customer experience, according to Gartner? Not price. Not product. Basically, your customer’s experience will be driving your business success … or not.

So… how’s your customer experience?

If you got a little pit of anxiety in your belly after reading that last sentence, don’t worry―we’re here to help. We understand that an integrated social strategy is key to delivering an excellent customer experience.Read more...From October 25th-29th, Oracle Social Cloud will be at Oracle Open World in San Francisco. Our lineup is chock full of sessions that will help you improve your social presence, and therefore, your customer experience.

Monday Session

A Sky High Overview of the Oracle Social Cloud, 4:00 p.m. PT, Room 2000-180p: Join Oracle’s Faz Assadi and Mike Strutton to learn how Oracle is continuing to innovate within the Oracle SRM platform and across our CX portfolio and ecosystem of partners. [CON9142]

Tuesday Sessions

Twitter to the Rescue: Social Service Emergencies, 12:15 p.m. PT, Room 2000-180p: Customer service emergencies can happen at the blink of an eye. Hear from Whitney Drake of General Motors on how they triage social media needs using Oracle Social’s new customer service capabilities to amplify real-time data and response rates. Twitter executives will also be there. [CON9144]

Customer Experience Excellence: You Better Sweat the Small Stuff, 12:15 p.m. PT, Room 2016: Customers might have an infinite amount of access and information at their fingertips, but they expect a more finite and personally rewarding experience. Hear General Motor’s Rebecca Harris and Neil McFarlane of TH March discuss the strategy behind operating a customer-centric organization. [CON9730]

Wednesday Sessions

Advocates and Agitators: The Art of Social Influence, 12:15 p.m. PT, Room 2000-180p: Every business has fans and haters who influence brand perception in the marketplace. Hear how Chevrolet’s Jamie Barbour utilizes Oracle Social’s new customer service capabilities to manage their social influence. [CON9143]

[Read More]

Friday Sep 02, 2011

Intelligent Performance

By John O'Rourke

Essential EPM/BI Sessions, Labs, Demos, and More

Oracle OpenWorld 2011 is rapidly approaching, and the Enterprise Performance Management and Business Intelligence program this year is our strongest ever, with more than 130 sessions, four Hands-on Labs, 28 demo stations, and more than 30 partners. With so many choices, where do you turn first? Let us point you in the right direction with these essential sessions:

  • The EPM and BI General Sessions, led by Balaji Yelamanchili, Oracle Senior Vice President, Product Development, will provide insight into Oracle’s EPM and BI strategies.
    General Session: Oracle Business Intelligence Executive Briefing
    (Session 16700)
    Monday, Oct. 3, 11:00 a.m.—Moscone West 2002/2004
    General Session: Executive Briefing on Oracle’s EPM Strategy
    (Session 15592)
    Monday, Oct. 3, 12:30 p.m.—Westin St. Francis, California East/West
  • Leveraging ERP Investments with Oracle Hyperion Performance Management Applications (Session 15602)
    Monday, Oct. 3, 3:30 p.m.—Westin St. Francis, Elizabethan AB
    This session will provide an overview of Oracle’s Hyperion performance management applications, including strategies for integrating with Oracle and non-Oracle transactional systems.
  • A Real-World Look at Oracle Business Intelligence (Session 16720)
    Tuesday, Oct. 4, 1:15 p.m.—Moscone West 2000
    Hear Oracle BI customers discuss their own best practices and ways to overcome potential pitfalls to achieve a better BI infrastructure.

For more details on these and other EPM and BI activities at Oracle OpenWorld, download the Focus On EPM and BI guide (.pdf). We look forward to seeing you in San Francisco in October.

About

Welcome to the Oracle OpenWorld Blog, your complete news resource for everything from registration, housing, and keynotes, to sessions, demos, special activities and beyond.

Search

Archives
« June 2016
SunMonTueWedThuFriSat
   
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
25
26
27
28
29
30
  
       
Today